Smart Home Pros, Inc

Advanced Residential MarketingS W Ste 3-4Orem, UT 84058August 26, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: Matthew G*** To Whom It May
Concern:I have reviewed the information provided by MrG*** and appreciate the opportunity to respond. Thank you for notifying ARMMrG***’s feedback has been submitted and the appropriate action is being carried out. Sincerely, ARM Security, Inc

January 8, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: November 6, 2015          To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he was misled by a Vivint representative regarding the alleged offer made to pay off the remaining balance with his previous security company. Mr. [redacted] also alleges Vivint has a second agreement that was not signed by him. Mr. [redacted] desires the cancellation of the account without penalty. Vivint’s records indicate that prior to the installation of any equipment; Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on November 6, 2015.  During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term. Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement. However, Mr. [redacted] does bring up during the call that his sales representative did offer to cover the cost to cancel with his previous alarm company. Mr. [redacted] has also been able to provide his copy of his agreement with Vivint that has the offer written on the agreement.A representative from Vivint recently attempted to contact Mr. [redacted] by have been unable to reach him. Vivint remains willing to assist Mr. [redacted] with the final payment to his previous security provider; however Vivint requires an invoice from the previous company in order to review the case for reimbursement. Mr. [redacted] may email this documentation to: [email protected], or fax it to: ###-###-####, for faster processing.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]