My furnace was making some noise, so I found this company onlineI was talking to a customer service rep there who was very helpfulAfter getting a few comparables I chose to go ahead with Smart Home Works to replace my old unitIt was a pleasure working with this company, all of the staff that I dealt with were top notch
My old furnace stopped working because of a leak in the basementIt was purchased and I am not currently in the market to buy a brand new furnace A few minutes after calling an installer at SHW (two days ago), I had an appointment and Jeff (the installer) notified me that he could have it installed for me on the 27th (yesterday) The installation was free and I am paying a considerably low monthly fee for a top notch furnace rental that works without making any noiseI am very eager to see my hydro bill in a month or so because apparently this new one can save me almost 50% of my energy billsHe also installed an ecobee thermostat and helped us program it - apparently having a smart thermostat will help with the hydro bills as well All in all, Jeff was very nice and professionalHe had no problem answering my questions about how to change my filter (I bought four extras because of my kids and cats)He also gave me a quick tutorial on the ecobee so that I could maximize the family's energy savings Thanks Smart Home! My father's furnace is definitely older than years old and I will be referring him to you soon! *Diane Mary*
Had a door to door auditor from Smart Home Works ring my doorbell and asked to see if he could check out my furnace to see if I would qualify for a furnace upgrade They looked at my furnace (which is years old) and said I qualified They made an appointment to have a Smart Home Works evaluator come by the next day to work on the specifics to see what I could save The following day, an evaluator from Smart Home Works came by and looked at my furnace and air conditioner (also older) After evaluating the units and a couple gas and electric bills, he said that with the upgraded high efficient furnace and AC he proposed, I would be saving $on average per month Cost to me if they installed a high efficient furnace and AC would only $140/month and installation was free Sounded great and was 'guaranteed to save me money by Smart Home Works' Signed up (knowing I could cancel for any reason within days) and the agent booking in the installation for days later (tried to book me in the next day I which case I would be on the hook once the equipment was installed but I wanted to check things out and fully read the contract) After the agent left, I added up my gas and electric bills for the past year(administration charges included when I added them up) and I only averaged $137/month all in NO WAY I could save what they said!! I would be on the hook for the $140/month plus my gas and electric bills (which would be slightly reduced but the vast amount on your bills is not directly gas or electric charges but Amin/distribution charges) In addition, after reading the contract there were many alarming points: - Contract was for years and the monthly rate could increase 3.5% per year This would mean the final year of payments would be for $190/month with a total value paid over the year span of $19,708!!!! - I was only being leased the equipment If I tried to sell my house, I had to disclose to the potential buyers that they would have to take over the payments or essentially buyout the remaining portion of the above amount! - the 'guaranteed savings' was subject to review of previous bills along with their evaluation of gas/electric prices and fluctuations in weather So hard to prove!! And only 'guaranteed' for the first year -Installation charges were only free after paying your contract for years If you tried to cancel your contract before years you paid installation plus your remaining contract amount Needless to say, I called the main line to cancel the next day and the person on the phone told me my installation appointment would be put on hold and the evaluator would call to discuss The evaluator called to discuss which resulted in minutes of me pointing out why this made no sense and them telling me I was wrong and was missing out on all these savings Finally, I had enough I just flat out said I am canceling my contract regardless and to please email me confirmation of cancellation I received no such cancellation confirmation Since then I have sent emails to separate Smart Home Worls email addresses, one text to the evaluator, and one other phone call to try to get cancellation confirmation in writing - which still has not been received With all this I decided to see what it would really cost if I wanted buy and install the units they quoted me I contacted [redacted] to evaluate my house and provide me a quote for an upgrade [redacted] quoted me the exact same units as Smart Home was going to install I find out the units quoted were the cheapest high efficient units that could be bought and the cost to buy and install the units (with a [redacted] thermostat, CO detector, and new filtration system included) only came to $with [redacted] [redacted] also had financing available for the units if the lump sum was not possible and was under $90/month If I sold the house I would only have to pay off the remaining principal left [redacted] [redacted]
I just had an agent of this company at my front door acting in a similar fashion to the other negative reviews postedThe agent was unprofessional and acted aggressivelyAs in the other postings, the agent's strategy appeared to be to portray that they were acting on behalf of a mandated programIt is my belief that this is the way the agents are trained and I am disgusted with this type of marketing strategy
My old furnace broke down so I called their 1-number to san appointment with one of their sales reps to come out to my homeThe representative was knowledgeable and took the time to listen to what my needs and concerns wereTwo days later, a couple of their technicians arrived to conduct my installationI`ve been very happy with the service I`ve received from this company, and would recommend them to anyone looking to upgrade their HVAC equipment Â
My furnace was making some noise, so I found this company onlineI was talking to a customer service rep there who was very helpfulAfter getting a few comparables I chose to go ahead with Smart Home Works to replace my old unitIt was a pleasure working with this company, all of the staff that I dealt with were top notch
My old furnace stopped working because of a leak in the basementIt was purchased and I am not currently in the market to buy a brand new furnace A few minutes after calling an installer at SHW (two days ago), I had an appointment and Jeff (the installer) notified me that he could have it installed for me on the 27th (yesterday) The installation was free and I am paying a considerably low monthly fee for a top notch furnace rental that works without making any noiseI am very eager to see my hydro bill in a month or so because apparently this new one can save me almost 50% of my energy billsHe also installed an ecobee thermostat and helped us program it - apparently having a smart thermostat will help with the hydro bills as well All in all, Jeff was very nice and professionalHe had no problem answering my questions about how to change my filter (I bought four extras because of my kids and cats)He also gave me a quick tutorial on the ecobee so that I could maximize the family's energy savings Thanks Smart Home! My father's furnace is definitely older than years old and I will be referring him to you soon! *Diane Mary*
Had a door to door auditor from Smart Home Works ring my doorbell and asked to see if he could check out my furnace to see if I would qualify for a furnace upgrade They looked at my furnace (which is years old) and said I qualified They made an appointment to have a Smart Home Works evaluator come by the next day to work on the specifics to see what I could save The following day, an evaluator from Smart Home Works came by and looked at my furnace and air conditioner (also older) After evaluating the units and a couple gas and electric bills, he said that with the upgraded high efficient furnace and AC he proposed, I would be saving $on average per month Cost to me if they installed a high efficient furnace and AC would only $140/month and installation was free Sounded great and was 'guaranteed to save me money by Smart Home Works' Signed up (knowing I could cancel for any reason within days) and the agent booking in the installation for days later (tried to book me in the next day I which case I would be on the hook once the equipment was installed but I wanted to check things out and fully read the contract) After the agent left, I added up my gas and electric bills for the past year(administration charges included when I added them up) and I only averaged $137/month all in NO WAY I could save what they said!! I would be on the hook for the $140/month plus my gas and electric bills (which would be slightly reduced but the vast amount on your bills is not directly gas or electric charges but Amin/distribution charges) In addition, after reading the contract there were many alarming points: - Contract was for years and the monthly rate could increase 3.5% per year This would mean the final year of payments would be for $190/month with a total value paid over the year span of $19,708!!!! - I was only being leased the equipment If I tried to sell my house, I had to disclose to the potential buyers that they would have to take over the payments or essentially buyout the remaining portion of the above amount! - the 'guaranteed savings' was subject to review of previous bills along with their evaluation of gas/electric prices and fluctuations in weather So hard to prove!! And only 'guaranteed' for the first year -Installation charges were only free after paying your contract for years If you tried to cancel your contract before years you paid installation plus your remaining contract amount Needless to say, I called the main line to cancel the next day and the person on the phone told me my installation appointment would be put on hold and the evaluator would call to discuss The evaluator called to discuss which resulted in minutes of me pointing out why this made no sense and them telling me I was wrong and was missing out on all these savings Finally, I had enough I just flat out said I am canceling my contract regardless and to please email me confirmation of cancellation I received no such cancellation confirmation Since then I have sent emails to separate Smart Home Worls email addresses, one text to the evaluator, and one other phone call to try to get cancellation confirmation in writing - which still has not been received With all this I decided to see what it would really cost if I wanted buy and install the units they quoted me I contacted [redacted] to evaluate my house and provide me a quote for an upgrade [redacted] quoted me the exact same units as Smart Home was going to install I find out the units quoted were the cheapest high efficient units that could be bought and the cost to buy and install the units (with a [redacted] thermostat, CO detector, and new filtration system included) only came to $with [redacted] [redacted] also had financing available for the units if the lump sum was not possible and was under $90/month If I sold the house I would only have to pay off the remaining principal left [redacted] [redacted]
I just had an agent of this company at my front door acting in a similar fashion to the other negative reviews postedThe agent was unprofessional and acted aggressivelyAs in the other postings, the agent's strategy appeared to be to portray that they were acting on behalf of a mandated programIt is my belief that this is the way the agents are trained and I am disgusted with this type of marketing strategy
My old furnace broke down so I called their 1-number to san appointment with one of their sales reps to come out to my homeThe representative was knowledgeable and took the time to listen to what my needs and concerns wereTwo days later, a couple of their technicians arrived to conduct my installationI`ve been very happy with the service I`ve received from this company, and would recommend them to anyone looking to upgrade their HVAC equipment Â