Smart Member Services

We appreciate you bringing this matter to our attention.  We have reviewed the complaint filed by [redacted] and have discovered that we have already addressed her concerns.The transaction in question was done in accordance of our compliance procedures. [redacted] responded to a free...

trial offer and signed up for 30 days of free VOiP service via our web enroll page on February, 26,2016. It was clearly explained at the time of the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so our monthly billing cycle of $40.00 would commence. Before the free trial expired our office sent the member an email to the address we have on file ([redacted]) reminding her the free trial was coming to an end and to contact our offices should she have any questions or concerns before the billing cycle commenced. We sent a secondary email before the billing cycle began providing a link to cancel should she wish to do so. At the time the monthly billing cycle was due to begin we had no record of cancellation on the account, therefore in accordance to our terms and conditions which were agreed to, [redacted] was billed $40.00 on March, 31, 2016, May, 24, 2016 and June, 23, 2016.Ms.[redacted] called into our customer service department on June 28, 2016 claiming that she had not authorized the monthly debits of $40.00. We explained to her that we did have an authorization on file and reminded her of the terms and conditions which she agreed to. Our customer service agent took her claim seriously and provided a prompt resolution.  Considering she was still within her rights to cancel we went ahead and cancelled the service along with providing her with a refund of $80.00.  (Refund confirmation-SMS062-816-02) . The refund was sent on June 28, 2016 and was deposited to her account within 3 business days.To ensure the validity of the information obtained during enrolment, it has been confirmed the client signed up for our services via our enrolment form atwww.smartmemberservices.com. As well, a valid IP address was obtained along with an accurate date and time stamp. Furthermore, we complied with the member's request for refund and cancellation.  We consider the matter closed.We apologize for the lengthy delay in providing a response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted]

We appreciate you bringing this matter to our attention. Please accept this document as the response to the complaint filed through your office on October, 13, 2014.
[redacted] responded to a 30 day free trial offer on September, 8, 2014 and consequently was signed up for 30 days...

of free VOIP    home phone service. It was clearly outlined in our terms and  conditions at the time of the offer that if he wished to cancel the service, he must advise our customer service department by phone or email before the free trial expired.
As a reminder, before the billing cycle began, on October, 13, 2014, we sent out a general email to the address we had on f ile. Later that
afternoon we received a call from [redacted] advising us that he did not sign up for the service.  We proceeded to remind the member of the terms and conditions outlined in the 30-day free trial offer he signed up for online and informed him that he was still within the cancellation time frame. At this time, [redacted] requested to
cancel his service and asked that we send him an e-mail detailing his request to cancel. The e-mail went out that same day and we
cancelled the order before the monthly fee was processed to his account.
Upon receiving the complaint filed through your office,  we successfully confirmed that the e-mail he requested detailing the cancellation was in fact sent to him on October, 13, 2014. In this e­ mail we assured the member that the service was cancelled and that there would be no charges applied to his account.
Our customer service department attempted to contact the member on November, 17, 2014 to see if we could forward the original message sent to him in case he had still not obtained it. He was not available at the time of the call and we are waiting for him to contact our offices once again so that we can provide him with the confirmation he is looking for.
Should you have any questions or concerns regarding this complaint, please do not hesitate to contact our customer service department at [redacted]
Sincerely,
[redacted]
Customer Service Manager Smart Member Services LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
 
Regards,

Review: This company fraudulently debit my bank account for services I never asked for and/or received. Contacted company to refund charges and they will only grant a partial credit. The company cannot tell me the nature of their business other than the title. They admitted that there has never been any use of their product/services. They cannot tell me how they acquired my information. I have requested a full refund of monies taken without consent and am "waiting" for a call from the owner/founder which I still have not received.Desired Settlement: Immediate refund of all monies debited. Totaling $320.00

Review: I WAS CHECKING MY CHECK BALANCE ON LINE AND NOTICE ON DEC. 1 2014 , I WAS CHARGED 40.00 FROM A COMPANY CALLED SMART SERVICES , I DID NOT GIVE NO ONE PERMISSION TO REMOVE THE MONEY FROM MY ACCOUNT, I DONT KNOW HOW THEY EVEN GOT MY ACCOUNT NUMBER, ITS A VOIP OVER PHONE I THINK? I JUST WENT THROUGH THIS ABOUT 2 WEEKS AGO AND TOLD THEM I NEVER ORDER OR USED THIS FOR I HAVE A CELL PHONE AND THEY CANCLED IT AND REFUNDED MY MONEY , I HAD TO PAY OVERDRAFT CHARGES BECAUSE I DID NOT CATCH IT IN TIME! NOW THEY HAVE TAKEN ANOTHER 40.00 OUT OF MY ACCOUNT , I HAVE TRIED TO CALL THEM AND HAVE NOT HEARD BACK YET.Desired Settlement: TO HAVE THE 40.00 PUT BACK IN MY CHECKING ACCOUNT, AND 25.00 FOR OVERDRAFT I RECIEVED FOR THEM TAKEN THE MONEY FROM MY ACCOUNT FOR SOMETHING I NEVER ORDER , IF THAT IS POSSIBLE OTHERWISE I WANT MY 40.00 BACK ASP.

Business

Response:

e appreciate you bringing this matter to our attention. We have reviewed the complaint filed by [redacted] and have discovered that we have already addressed and resolved her concerns.The transaction in question was done in accordance of our compliance procedures. [redacted] responded to a free trial offer on October, 21, 2014 and signed up for 30 days of free VO P service via our web enroll page.It was clearly explained at the time of the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so she would be charged $40.00 per month for her V.O.I.P. home phone service. Before the free trial expired our office sent the member an email to the address we have on file ([redacted] ) reminding her the free trial was coming to an end and to contact our offices should she have any questions or concerns before the billing cycle commenced on November, 24, 2014. We sent a secondary email before the billing cyc le, providing her with a link to cancelshould she wish to do so. At the time the monthly billing cycle was due to begin we had no record of cancellation on her account, therefore in accordance to our terms and conditions which were agreed to, she was billed $40.00 on November, 24, 2014.[redacted] called into our customer service department on December, 11, 2014 claiming that she had not authorized the initial debit of $40.00. We explained to her that we did have an authorization on file and reminded her of the terms and conditions agreed to on October, 2015 2014. Our customer service agent took her claim seriouslyand provided sound customer service. She then went on to request a refund and cancellation of her service. Considering she was still within her rights to cancel we went ahead and cancelled her service along with providing her with a full refund of $40.00. (Refund confirmation # SMS121-114-06). The refund was sent on December, 11, 2014 and was deposited to her account the very next day. As for the $25.00 in bank fees, unfortunately we cannot cover these fees as it is not our policy to do so also, we made numerous attempts to contact the customer before the billing cycle began.We apologize for the lengthy delay, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted]

Review: This company, as others have stated, made a one cent deposit into my bank account, beside it was a phone number for PPA (payment processing alliance) I called, went straight to voicemail. I looked them up on Revdex.com's website and got another number, called, gave them my name, strangely NO other info and they knew right away what it was about, said it was related to smart member services and gave me their number. I called and they gave me the same story - that I signed up for a free trial (that very day 1 month ago) so they would take $40 from my bank account. I told them I didn't and they said "someone did" with my info. So today I looked at my account and they actually created a check with my name and town, no address, no state, and my email address on the signature line, which I have made a copy of, and took $40 from my bank account.Desired Settlement: I want that fake check REMOVED from my account and a refund immediately.

Review: I was charged by this company on my bank account for a 1cent transaction and a $40.00 transaction. but I did not even know who they were or even order their service. I never even visited their website, since I never heard of them before. my current bank account had to be closed and I had to open a new account. I don't even know how they acquired my bank account information. I called the number at [redacted] which is the number I was charged to. the check they issued to my bank was signed with my email address of [redacted] and not my husbands signature. I would like an immediate refund sent to my bank at arvest bank. the check numbers they used were 9000000 .01cent and auth #2651954 on the electronic check they issued to my bank for $40.00Desired Settlement: refund sent back to my bank.

I AM SUBMITTING A REVIEW BECAUSE THE SYSTEM DIDN;T ALLOW ME TO SUBMIT A COMPLAINT) To show I am not trying to hurt their business, they did refund me (3 of the 4) $40 ACH from my checking account which I did not authorize. This service was started without my permission. They claim they sent me emails but I could not find them neither in the Inbox nor my Spam Folder. Even though this could possible be a case of Identity Theft, I am contemplating reporting this to the MD Attorney General's Office because who know how many other consumers are effected by this.

Washington, DC

"Working Together Works", DOC, 2013

Review: I checked my bank account this morning and noticed a $40 draft for a check that clearly wasn't in sequential order. Here is my thing. I called and they told me that I signed up for something but what I don't understand after much questioning is this...what website did I use to sign up for your services and how in the world did you get my banking information, it is NOT enough that they give me $40 back, I need answers. I need to understand how the heck they can get away with doing this...This is criminal and it needs to go further.Desired Settlement: I need information on how to follow through with filing a legal complaint.

Business

Response:

We appreciate you bringing this matter to our attention. We have reviewed the complaint filed by [redacted] and have discovered that we have already addressed her concerns.The transaction in question was done in accordance of our compliance procedures. [redacted] responded to a free trial offer and signed up for 30 days of free VOIP service via our web enroll page.It was clearly explained at the time of the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so she would be charged $40.00 per month for her V.O.I.P. home phone service. Before the free trial expired our office sent the member an email to the address we have on file ([redacted] ) reminding her the free trial was coming to an end and to contact our offices should she have anyquestions or concerns before the billing cycle commenced. We sent a secondary email before the billing cycle began, providing her with a link to cancel should she wish to do so. At the time the monthly billing cycle was due to begin we had no record of cancellation on her account,therefore in accordance to our terms and conditions which were agreed to, she was billed $40.00 monthly.[redacted] called into our customer service department on September, 10, 2015 claiming that she had not authorized the debit of $40.00. We explained to her that we did have an author ization on file and reminded her of the terms and conditions which she agreed to. Our customer service agent took her claim seriously and provided prompt resolution. Considering she was still within her rights to cancel we went ahead and cancelled her service along with providing her with a refund of $40.00. (Refund confirmation #SMS091-015-09). The refund was sent on September, 10, 2015 and was deposited to her account within 3 business days.To ensure the validity of the information obtained during enrolment, it has been confirmed the client signed up for our services via our enrolment form at www.smartmemberservices .com. As well, a validIP address was obtained along with an accurate date and time stamp. Furthermore, we complied with the member's request for refund and cancellation. We consider the matter closed.We apologize for the lengthy delay in providing a response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted]

Review: I have never signed up for your service, nor have I ever heard of your company. I don't need roadside assistance or any VOIP service. I received an email at 9:30 pm stating that you will be charging my bank account for $40. I also want to know if your company closes at 5pm how was an email generated to me at 9:30pm. I don't know how you even obtained my email address. I did click the link in the email sent to me to cancel, because this was strange and I knew something was seriously wrong. I don't know anything about your company and don't want to know. I would like to be removed from your database and whatever foolery may be going on with your company fraudulently obtaining information regarding people's bank accounts needs to stop. I request there be no charges to my bank account.Desired Settlement: I am requesting a refund should my bank account be charged...I m requesting the company to remove my information and, I would like an explantion as to how my information was even obtained.

Review: A charge of $40.00 was taken out of my checking account by this company. I called the number that was given to me by my bank that the charge was from. I spoke with a man who said I signed up for a free 30 day trial. I did not. He even gave me a different city name that I live in. I do not have a home phone and I did not authorize this. The man said that they would refund my account. I have 2 concerns. First, how did they get my checking account number. Second, they did this to me a couple of years ago. I told them then to destroy my information which they said they would. Obviously they didn't. I am sending this information to the attorney general because these liars need to be stopped.Desired Settlement: I want it in writing that my information is deleted and known that if it happens again, I will file charges against them.

Business

Response:

We appreciate you bringing this matter to our attention. We have reviewed the compla int filed by [redacted] and have discovered that we have already addressed her concerns.The transaction in question was done in accordance of our compliance procedures. [redacted] responded to a free trial offer on September, 18, 2014 and signed up for 30 days of free VOiP service via our web enroll page.It was clearly explained at the time of the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so she would be charged$40.00 per month for her V.O.I.P. home phone service. Before the free trial expired our office sent the member an email to the address we have on file([email protected]) reminding her the free trial was coming to an end and to contact our offices should she have any questions or concerns before the billing cycle commenced on October, 20, 2014. We sent a secondary email before the billing cycle, providing her with a link to cancel should she wish to do so. At the time the monthly billing cycle was due to begin we had no record of cancellation on her account, therefore in accordance to our terms and conditions which were agreed to, she was billed $40.00 on October, 20, 2014.[redacted] called into our customer service department on January, 5, 2015 claiming that she had not authorized the 3 debits of $40.00.We explained to her that we did have an authorization on file and reminded her of the terms and conditions agreed toon September, 18, 2014. Our customer service agent took her claim seriously and provided sound customer service. She then went on to request a refund and cancellation of her service. Considering she was still within her rights to cancel we went ahead and cancelled her service along with providing her with a full refund of $120.00. (Refund confirmation # SMS 010-515-10). The refund was sent on January, 5, 2015 and was deposited to her account within 3 business days. As for the claim that was made that we billed her account a couple of years ago. We did some research and found that this was not the case. We have gone ahead and cancelled her service and provided a full refund to her checking account. She will no longer be billed even if we obtain an additional request of service as she is flagged in our system as a cancellation.We apologize for the lengthy delay, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted]or by e-mail at[redacted]

Review: I did not purchase any thing from this company and somehow they are telling me they are going to debit my checking account. I don't know anything about them and I never heard of them. Why would I pay for roadside service, I live in Georgia and they are in Delaware. I pay my credit card bills payments online and somehow I feel they have hacked into my computer.Desired Settlement: not to take money out my account. I dont owe them, I don't even know who they are.

Business

Response:

We appreciate you bringing this matter to our attention. In response to the complaint filed through your office on April, 21, 2014. [redacted] responded to a 30 day free trial offer on February, 13, 2014 and consequently was signed up for 30 days of free VOIP home phone service (not roadside assistance service as outlined in the complaint) . It was clearly outlined in our terms and conditions at the time of the offer that if she wished to cancel the service, she must advise our customer service department by phone or email before the free trial expired.

On the initial bill date we had no record of cancellation. Therefore, in accordance to our terms and conditions which she agreed to, we debited [redacted]'s account on March, 18th, 2014 and again on

April, 17th, 2014 in the amount of $40.00 each debit.

Mrs. [redacted] did not contact our customer service department however she did cancel and request a refund for her service via a link we sent to her email after the service was initiated. It was only once we received the complaint filed through your office did we realize she felt she was billed in error.

Our customer service representative contacted [redacted] on May, 29th, 2014 and reminded her about the terms and conditions which were agreed to on February, 13, 2014. At which point, [redacted] insisted she was unaware of the billing schedule. Before cancelling the service we first verified if there was any usage on the account past the trial period, and seeing as there was not, in accordance to our terms and conditions, the member was entitled to cancel and obtain a full refund. We proceeded by providing the member with a refund confirmation# [redacted] and we immediately sent her the additional refund in the amount of $40. The refund was sent to her account the same day we obtained the complaint filed through your office on May, 29, 2014. The refund was received by the member in no more than 2 business days. The member was satisfied with this resolution and thanked us for addressing her concerns . We have since closed the account and cancelled her service.

Should you have any questions or concerns regarding this complaint, please do not hesitate to contact our customer service department at [redacted]

Review: I received an email stating that this company would be billing my account $40 per month for VOIP services that I did not order. When I called the company to question I was told that the account would be canceled and no charges would be assessed. I was also told that I would receive a confirmation email but I have not received anything. They also had a different phone number listed on my Äccount"".Desired Settlement: An email detailing that no charges will be applied and info on how they obtained my info

Business

Response:

We appreciate you bringing this matter to our attention. Please accept this document as the response to the complaint filed through your office on October, 13, 2014.

[redacted] responded to a 30 day free trial offer on September, 8, 2014 and consequently was signed up for 30 days of free VOIP home phone service. It was clearly outlined in our terms and conditions at the time of the offer that if he wished to cancel the service, he must advise our customer service department by phone or email before the free trial expired.

As a reminder, before the billing cycle began, on October, 13, 2014, we sent out a general email to the address we had on f ile. Later that

afternoon we received a call from [redacted] advising us that he did not sign up for the service. We proceeded to remind the member of the terms and conditions outlined in the 30-day free trial offer he signed up for online and informed him that he was still within the cancellation time frame. At this time, [redacted] requested to

cancel his service and asked that we send him an e-mail detailing his request to cancel. The e-mail went out that same day and we

cancelled the order before the monthly fee was processed to his account.

Upon receiving the complaint filed through your office, we successfully confirmed that the e-mail he requested detailing the cancellation was in fact sent to him on October, 13, 2014. In this e­ mail we assured the member that the service was cancelled and that there would be no charges applied to his account.

Our customer service department attempted to contact the member on November, 17, 2014 to see if we could forward the original message sent to him in case he had still not obtained it. He was not available at the time of the call and we are waiting for him to contact our offices once again so that we can provide him with the confirmation he is looking for.

Should you have any questions or concerns regarding this complaint, please do not hesitate to contact our customer service department at [redacted]

Sincerely,

Customer Service Manager Smart Member Services LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company gathered my Bank account information and stole $40. I called them and they said I signed up for a trial on May 2 2015. This is a lie. I never visited their website according to my browser histories. I never even heard of them nor would I use their service for internet calling when I have a cell phone with unlimited minutes. Further, they said they sent me an email when I signed up and one to cancel, yet no such email could be found in any of my folders for gmail. Additionally I told them to send me proof. I wanted them to send the IP address that was used and I did mention I would also be handing it over to the police/FBI. They said they would email it, but again, no such email.Desired Settlement: I want the emailed proof. I want the IP address. I want them to delete all of my information from their system. I would also like a truthful explanation for how they received my information, but that probably would not happen. I want a full refund today.

Business

Response:

We appreciate you bringing this matter to our attention. We have reviewed the complaint filed by [redacted] and have discovered that we have already addressed her concerns.The transaction in question was done in accordance of our compliance procedures. [redacted] responded to a free trial offer on April, 30, 2015 and signed up for 30 days of free VOIP service via our web enroll page. It was clearly explained at the time of the offer that if she wished to cancel the service that she must do so by phone or email before the free trial expired and that if she failed to do so she would be charged $40.00 per month for her V.O.I.P. home phone service. Before the free trial expired our office sent the member an email to the address we have on file ([redacted] ) reminding her the free trial was coming to an end and to contact our offices should she have any questions or concerns before the billing cycle commenced on June 2, 2015.We sent a secondary email before the billing cycle began, providing her with a link to cancel should she wish to do so. At the time the monthly billing cycle was due to begin we had no record of cancellation on her account, therefore in accordance to our terms and conditions which were agreed to, she was billed $40.00 on June, 2, 2015.[redacted] called into our customer service department on June, 10,2015 claiming that she had not authorized the debit of $40.00. We explained to her that we did have an authorization on file and reminded her of the terms and conditions agreed to on April 30, 2015. Our customer service agent took her claim seriously and providedsound customer service. She then went on to request a refund and cancellation of her service along with requesting a copy of her authorization. Considering she was still within her rights to cancel we went ahead and cancelled her service along with providing her with a full refund of $40.00. (Refund confirmation #SMS 061-015-17).The refund was sent on June, 10, 2015 and was deposited to her account the following business day. As for the authorization request, it appears that it was never sent to member. I have taken the liberty to attach a copy of her web authorization for her records.We apologize for the lengthy delay in providing a response, but it is necessary given the work we do to verify and validate our compliance procedure.Should you require anything further please do not hesitate to contact our customer service department at [redacted]

Review: I had 40.00 removed from my checking account for something I did not even order or even know about. I called Jason in Customer Service and he said they would immediately refund the 40.00. I told him I did not authorize this and how did they get my bank information. He did not say - he said I must have accidently clicked on something on the internet and I told him I did not. These are crooks and need to be caught. They are taking money somehow out of people's bank accounts! If the money is not in my account by June 3 he told me to call back. I am hoping they put it back. This is ridiculous!Desired Settlement: I just called them today - will give results after this.

Review: The company has processed 3 separate $40.00 charges from my pnc checking account without my permission. On the 18th of march, april and may 2014Desired Settlement: I would like all the unauthorized charges refunded to my checking account.

Business

Response:

This letter is being sent to you in response to the complaint filed through your office on May, 21, 2014. We appreciate you bringing this matter to our attention . [redacted] responded to a 30 day free trial offer and did not cancel the service before the 30 day free trial expired. Consequently she was billed for our service past the free trial period. It was clearly outlined in our terms and conditions at the time of the offer that if she wished to cancel the service, she must advise our customer service department by phone or email before the free trial expired.

On the initial bill date we had no record of cancellation . Therefore, in accordance to our terms and conditions which she agreed to, we debited [redacted] account.

Mrs. [redacted] contacted our customer service department on May, 20th, 2014. [redacted] claimed she was not aware of the billing cycle and stated that she wished to cancel the service. Our customer service representative adhered to her request, cancelled her service and processed a refund in the amount of $120.00 to her account that very same day. The refund was sent to her account the same day she called the customer service department on May, 20, 2014. The refund was received by the member in no more than 3 business days. [redacted] was satisfied with this resolution and thanked us for addressing her concerns. We have since closed the account and cancelled her service.

Should you have any questions or concerns regarding this complaint, please do not hesitate to contact our customer service department at[redacted]

Review: On Feb. 21-2014 I noticed a "ping " on my bank acct for a .01 deposit, thought it to be odd and I asked my wife if she knew anything about it , and she said no, so I forgot about until on March 19 I noticed a debit on my bank acct for $40.00,wshich neither I or my wife authorized. on the bank draft it listed my wifes name in the top left corner and a town which we do not live in, and on the signature line it had my current yahoo e-mail address. I called the 800 number on March 20 and spoke to [redacted] and was given a confirmation # and was told by [redacted] that the money would be deposited back into my acct. I did receive an e-mail from them that there would be another "ping" on my bank acct for a .01 deposit to verify that the acct was valid, well duh they already took money out of the acct, and as of 3-24-14 at 10:00pm the money is still not in my acct, not has the acct been "pinged". I am not sure how they got my bank information, or email address in the beginning. I went to their website in attempt to resolve this issue, and there is not a response option there. Please help if you can to shut that scam business down. Should I close that bank acct??Desired Settlement: deposit my money back into my acct.

Business

Response:

We appreciate you bringing this matter to our attention. In response to the complaint filed through your office on March, 25, 2014, [redacted] responded to a 30 day free trial offer on January, 16, 2014 and consequently was signed up for 30 days of free VOIP home phone service. It was clearly outlined in our terms and conditions at the time of the offer that if she wished to cancel the service, she must advise our customer service department by phone or email before the free trial expired.

On the initial bill date we had no record of cancellation . Therefore, in accordance to our terms and conditions which she agreed to, we debited [redacted]'s account on March lOth 2014 in the amount of $40.00.

[redacted] first contacted our customer service department on March, 20th, 2014, claiming that he had not authorized the transaction posted to his and his wife's joint bank account. Our customer service representative reminded the member about the terms and conditions which were agreed to on January, 16, 2014. At which point Mr. Sallee insisted it was not authorized. Before cancelling the service we first

verified if there was any usage on the account past the trial period, and seeing as there was not, in accordance to our terms and conditions, the member was entitled to cancel and obtain a full refund. We proceeded by providing the member with a refund

confirmation [redacted] and we immediately sent a full refund in the amount of $40. The refund was sent to her account the same day he contacted us (March, 20, 2014) and it was received by the member in no more than 3 business days. According to our notes the member was satisfied with this resolution and thanked us for addressing his concerns. We have since closed the account and cancelled her service.

Should you have any questions or concerns regarding this complaint, please do not hesitate to contact our customer service department at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The only thing I don't agree with, is the part that my wife ordered the service in Jan. 2014. She does not recall ordering such a service, and since we have no home phone for long distance service what would be the point??