Dear Mr [redacted] :This letter is in response to the complaint filed by Sharon [redacted] ***Ms [redacted] placed an online order for a Samsung inch Smart TV on February 14, Ms [redacted] alleges that the television was listed for the sale price of $Ms [redacted] further alleges that she contacted customer service twice and was emailed that it was a pricing error and all orders were cancelled.Shopko is committed to providing excellent customer service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Investigation into this matter has revealed that there was an inaccuracy in the price for this item listed on our websiteAs stated in our Online Terms of Use, from time to time there may be information on shopko.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWe sincerely apologize for any confusion that this may have caused.Shopko apologizes for the inconvenience of this pricing errorWe would like to extend a $gift card to Ms***The gift card will be sent to the address on this complaintPlease allow seven business days for receipt.As stated above, it is Shopko's goal to provide excellent customer service: however, sometimes errors do occurAs in all cases, we are disappointed Ms [redacted] did not have a positive experience with ShopkoWe hope that we have assisted in the understanding of the order cancellation and that Ms [redacted] will continue to be a Shopko Customer in the future
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Mr [redacted] :This letter is in response to the complaint filed by [redacted] Customer [redacted] claims they visited our [redacted] store on January 2, attempting to return a clearance coat for $and a dress shirt for $ [redacted] claims these items were received as gifts over the holiday season [redacted] alleges they received horrible customer service and was unable to make the return.Shopko is committed to providing excellent service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Below is Shopko's Return Policy:Returns & Exchanges PolicyWe want you to be happy with your purchase! If you are not completely satisfied, you can return or exchange by following the guidelines below.When you have your receipt or online packing slip, Shopko will gladly refund your purchase if the merchandise is in new condition, including all the original packaging with accessories, and it is returned within days of purchase, or days for most electronics items(Some exceptions applyPlease see the Special merchandise return section below for additional details.) Shipping and handling costs for online returns will not be refunded.Returning purchases made in Shopko, Shopko Hometown, Shopko Express or Shopko Rx storesFor items purchased in a Shopko, Shopko Hometown, Shopko Express or Shopko Rx store, we will refund your full purchase price in a form consistent with your method of paymentIf your purchase was made with a credit card, the card must be present at the time of the refundIf your return was a gift and you return to a Shopko Hometown, Shopko Express or Shopko Rx store, you will be given credit on a Shopko gift card.When you do not have your receipt for purchases made in Shopko Hometown, Shopko Express or Shopko Rx stores, we will attempt to assist you by finding your credit card, debit card or check purchase information using our Receipt LosystemPurchases that cannot be verified may not be refundedShopko reserves the right to refuse any returns if they do not meet our standards and guidelines.Items purchased at a Shopko or Shopko Hometown can only be retumed to a Shopko or Shopko Hometown storeItems purchased at a Shopko Express or Shopko Rx can only be returned to a Shopko Express or Shopko Rx Store.Purchases made at Shopko or Shopko Hometown may not be returned to a Shopko Express or Shopko Rx Store.Investigation into this matter revealed that this customer did not have a receipt, as the customer states the items were holiday gifts From our research, it appears the purchases of the items could not be validated at the time of the attempted returnNumerous calls have been placed to the [redacted] store, as well as Shopko communicating by email with this customer, in an attempt to obtain additional information on this complaintAs stated above, "Purchases that cannot be verified may not be refunded Shopko reserves the right to refuse any returns if they do not meet our standards and guidelines."In this case, Shopko would like to allow this customer to return to the Brooklyn store and speak with amember of our management team: Amanda, Savanna, Adrienne or ConnieThese four members of management will happily make another attempt to refund the clearance coat and dress shirt, as long as the merchandise is indeed Shopko product.As stated above, it is Shopko's goal to provide excellent service to every customer at every visitAs in all cases, we are disappointed Customer [redacted] did not have a positive shopping experience with ShopkoWe hope that they will continue to be a Shopko customer in the future
This letter is in response to the complaint filed by [redacted] Mr [redacted] alleges that he has not received payment for a service rendered July 14, Mr [redacted] further alleges that he has received the run around from Shopko in his attempt to receive paymentShopko is committed to providing excellent customer service to everyone, and maintaining the highest standards of credibility in the communities where we do businessInvestigation into this matter revealed that Mr [redacted] is a subcontractor for FMW Group, IncFMW Group, Inc., whom Shopko is contracted with, would be responsible for said unpaid invoiceAs a courtesy, Shopko researched this complaint.Mr [redacted] received a work order from FMW Group for a repair at our Dalhart, TX locationThe repair was performed; however, Mr [redacted] apparently did not receive the store sign off for the repairAnytime any service is performed at one of our stores, a member of Shopko management must sign the invoice and stamp it with our company stampThis ensures that the work is completeAs this information was not received, the invoice was flagged and payment was not madeThe department handling the invoices requested this information several timesThis information was finally received and the invoice was approved on October 6,2015.Shopko also spoke with FMW Group regarding this issueInformation was received that the check for this service will be sent to Mr [redacted] FMW Group provided the check number 3805.As stated above, it is Shopko's goal to provide excellent customer serviceAs in all cases, we are disappointed Mr [redacted] did not have a positive experience with ShopkoWe hope that we have assisted in the payment of his invoice.Sincerely, [redacted] Internal Audit and Loss Prevention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am not going to accept the $( what a joke) gift card for my " bad shopping experience " from Shopko.I did go to the website to view their terms of conditions?? And I could not find it on their websiteI even went to their search box and it didn't come up there eitherThey again had the TV priced and emailed out on daysday may be a mistakeBut days and different emails with the same price? Is that different mistakes? Is that on the " terms of conditions "? I again just want the product that was sale priced as listed.......twice.A believe a $gift card is a slap in the face! That's like 2% of the sale off they priced? I'm embarrassed for their shortcomings and offended by their responses and offer of $gift card Regards, Sharon ***
On Fri, Dec 4, at 9:PM, [redacted] < [redacted] > wrote:I filed a complaint against shopko and they have since gotten ahold of me, today I received the item in my complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the correct tree on December 22, that I initially ordered and it has the foot control with colors I am satisfied with the prompt response to this matter Regards, [redacted]
This letter is in response to the complaint filed by [redacted] ***Ms [redacted] placed an online order of a piece (including covers) set of Anchor Hocking glassware on November 20,Ms [redacted] alleges that when she received the order on December 2, 1015, the product was brokenMs [redacted] further alleges that the set was packed without bubble wrap and there were no outside markings indicating glassAs a result, Ms [redacted] reported she cut her hand on the glassShopko is committed to providing excellent service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Our investigation into this matter revealed that, according to the pictures Ms [redacted] sent to Shopko's onlille customer service, the packaging of the Anchor Hocking sf!t was indeed unsatisfactory and proper attention was not given to the packagingShopko sincerely apologizes for this oversightA credit card credit for this item was transmitted on December 8, for $A call was placed to Ms [redacted] on December 17, to express our apologies for both the packaging of the product and to assess the extent of injuryAt call end, it was believed that the issues were resolved and no further action was necessaryMs [redacted] was also advised that Shopko would be sending her a replacement item free of charge for her inconvenience, in addition to the credit already provided to her.As stated above, it is Shopko's goal to provide excellent service to every customerAs in all cases, we are disappointed Ms [redacted] did not have a positive shopping experience with ShopkoWe hope that Ms [redacted] will continue to be a Shopko customer in the future.Sincerely,Internal Audit and Loss Prevention
This letter is in reply to Sharon [redacted] ***'s unsatisfactory response in regards to the initial complaint noted aboveMs [redacted] responded on February 23, stating that she did not want the $gift card we had sent to her but the television at the price that was in error.Shopko apologizes once again for the error in pricing but we will not be honoring the price of the misstated sales priceWe also want to address that our terms and conditions are located under the contact us link at the bottom of our homepage.As stated above, it is Shopko's goal to provide excellent customer service: however, sometimes errors do occurAs in all cases, we are disappointed Ms [redacted] did not have a positive experience with ShopkoWe hope that Ms [redacted] will continue to be a Shopko Customer in the future
Dear Mr [redacted] :This letter is in response to the complaint filed by Sharon [redacted] ***Ms [redacted] placed an online order for a Samsung inch Smart TV on February 14, Ms [redacted] alleges that the television was listed for the sale price of $Ms [redacted] further alleges that she contacted customer service twice and was emailed that it was a pricing error and all orders were cancelled.Shopko is committed to providing excellent customer service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Investigation into this matter has revealed that there was an inaccuracy in the price for this item listed on our websiteAs stated in our Online Terms of Use, from time to time there may be information on shopko.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWe sincerely apologize for any confusion that this may have caused.Shopko apologizes for the inconvenience of this pricing errorWe would like to extend a $gift card to Ms***The gift card will be sent to the address on this complaintPlease allow seven business days for receipt.As stated above, it is Shopko's goal to provide excellent customer service: however, sometimes errors do occurAs in all cases, we are disappointed Ms [redacted] did not have a positive experience with ShopkoWe hope that we have assisted in the understanding of the order cancellation and that Ms [redacted] will continue to be a Shopko Customer in the future
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Mr [redacted] :This letter is in response to the complaint filed by [redacted] Customer [redacted] claims they visited our [redacted] store on January 2, attempting to return a clearance coat for $and a dress shirt for $ [redacted] claims these items were received as gifts over the holiday season [redacted] alleges they received horrible customer service and was unable to make the return.Shopko is committed to providing excellent service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Below is Shopko's Return Policy:Returns & Exchanges PolicyWe want you to be happy with your purchase! If you are not completely satisfied, you can return or exchange by following the guidelines below.When you have your receipt or online packing slip, Shopko will gladly refund your purchase if the merchandise is in new condition, including all the original packaging with accessories, and it is returned within days of purchase, or days for most electronics items(Some exceptions applyPlease see the Special merchandise return section below for additional details.) Shipping and handling costs for online returns will not be refunded.Returning purchases made in Shopko, Shopko Hometown, Shopko Express or Shopko Rx storesFor items purchased in a Shopko, Shopko Hometown, Shopko Express or Shopko Rx store, we will refund your full purchase price in a form consistent with your method of paymentIf your purchase was made with a credit card, the card must be present at the time of the refundIf your return was a gift and you return to a Shopko Hometown, Shopko Express or Shopko Rx store, you will be given credit on a Shopko gift card.When you do not have your receipt for purchases made in Shopko Hometown, Shopko Express or Shopko Rx stores, we will attempt to assist you by finding your credit card, debit card or check purchase information using our Receipt LosystemPurchases that cannot be verified may not be refundedShopko reserves the right to refuse any returns if they do not meet our standards and guidelines.Items purchased at a Shopko or Shopko Hometown can only be retumed to a Shopko or Shopko Hometown storeItems purchased at a Shopko Express or Shopko Rx can only be returned to a Shopko Express or Shopko Rx Store.Purchases made at Shopko or Shopko Hometown may not be returned to a Shopko Express or Shopko Rx Store.Investigation into this matter revealed that this customer did not have a receipt, as the customer states the items were holiday gifts From our research, it appears the purchases of the items could not be validated at the time of the attempted returnNumerous calls have been placed to the [redacted] store, as well as Shopko communicating by email with this customer, in an attempt to obtain additional information on this complaintAs stated above, "Purchases that cannot be verified may not be refunded Shopko reserves the right to refuse any returns if they do not meet our standards and guidelines."In this case, Shopko would like to allow this customer to return to the Brooklyn store and speak with amember of our management team: Amanda, Savanna, Adrienne or ConnieThese four members of management will happily make another attempt to refund the clearance coat and dress shirt, as long as the merchandise is indeed Shopko product.As stated above, it is Shopko's goal to provide excellent service to every customer at every visitAs in all cases, we are disappointed Customer [redacted] did not have a positive shopping experience with ShopkoWe hope that they will continue to be a Shopko customer in the future
The issues have been resolved ShopKo issued a refund and a $store credit for the inconvenienceThanks
This letter is in response to the complaint filed by [redacted] Mr [redacted] alleges that he has not received payment for a service rendered July 14, Mr [redacted] further alleges that he has received the run around from Shopko in his attempt to receive paymentShopko is committed to providing excellent customer service to everyone, and maintaining the highest standards of credibility in the communities where we do businessInvestigation into this matter revealed that Mr [redacted] is a subcontractor for FMW Group, IncFMW Group, Inc., whom Shopko is contracted with, would be responsible for said unpaid invoiceAs a courtesy, Shopko researched this complaint.Mr [redacted] received a work order from FMW Group for a repair at our Dalhart, TX locationThe repair was performed; however, Mr [redacted] apparently did not receive the store sign off for the repairAnytime any service is performed at one of our stores, a member of Shopko management must sign the invoice and stamp it with our company stampThis ensures that the work is completeAs this information was not received, the invoice was flagged and payment was not madeThe department handling the invoices requested this information several timesThis information was finally received and the invoice was approved on October 6,2015.Shopko also spoke with FMW Group regarding this issueInformation was received that the check for this service will be sent to Mr [redacted] FMW Group provided the check number 3805.As stated above, it is Shopko's goal to provide excellent customer serviceAs in all cases, we are disappointed Mr [redacted] did not have a positive experience with ShopkoWe hope that we have assisted in the payment of his invoice.Sincerely, [redacted] Internal Audit and Loss Prevention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am not going to accept the $( what a joke) gift card for my " bad shopping experience " from Shopko.I did go to the website to view their terms of conditions?? And I could not find it on their websiteI even went to their search box and it didn't come up there eitherThey again had the TV priced and emailed out on daysday may be a mistakeBut days and different emails with the same price? Is that different mistakes? Is that on the " terms of conditions "? I again just want the product that was sale priced as listed.......twice.A believe a $gift card is a slap in the face! That's like 2% of the sale off they priced? I'm embarrassed for their shortcomings and offended by their responses and offer of $gift card Regards, Sharon ***
On Fri, Dec 4, at 9:PM, [redacted] < [redacted] > wrote:I filed a complaint against shopko and they have since gotten ahold of me, today I received the item in my complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the correct tree on December 22, that I initially ordered and it has the foot control with colors I am satisfied with the prompt response to this matter Regards, [redacted]
This letter is in response to the complaint filed by [redacted] ***Ms [redacted] placed an online order of a piece (including covers) set of Anchor Hocking glassware on November 20,Ms [redacted] alleges that when she received the order on December 2, 1015, the product was brokenMs [redacted] further alleges that the set was packed without bubble wrap and there were no outside markings indicating glassAs a result, Ms [redacted] reported she cut her hand on the glassShopko is committed to providing excellent service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Our investigation into this matter revealed that, according to the pictures Ms [redacted] sent to Shopko's onlille customer service, the packaging of the Anchor Hocking sf!t was indeed unsatisfactory and proper attention was not given to the packagingShopko sincerely apologizes for this oversightA credit card credit for this item was transmitted on December 8, for $A call was placed to Ms [redacted] on December 17, to express our apologies for both the packaging of the product and to assess the extent of injuryAt call end, it was believed that the issues were resolved and no further action was necessaryMs [redacted] was also advised that Shopko would be sending her a replacement item free of charge for her inconvenience, in addition to the credit already provided to her.As stated above, it is Shopko's goal to provide excellent service to every customerAs in all cases, we are disappointed Ms [redacted] did not have a positive shopping experience with ShopkoWe hope that Ms [redacted] will continue to be a Shopko customer in the future.Sincerely,Internal Audit and Loss Prevention
This letter is in reply to Sharon [redacted] ***'s unsatisfactory response in regards to the initial complaint noted aboveMs [redacted] responded on February 23, stating that she did not want the $gift card we had sent to her but the television at the price that was in error.Shopko apologizes once again for the error in pricing but we will not be honoring the price of the misstated sales priceWe also want to address that our terms and conditions are located under the contact us link at the bottom of our homepage.As stated above, it is Shopko's goal to provide excellent customer service: however, sometimes errors do occurAs in all cases, we are disappointed Ms [redacted] did not have a positive experience with ShopkoWe hope that Ms [redacted] will continue to be a Shopko Customer in the future