At the time of the delivery of the first safe room it was mutually agreed upon by all parties the second safe room would be picked up by Mr *** in Oklahoma City at a time that would be decided by himself. All we asked was that he contact the showroom to provide us with a time frame of when
he'd like to pick it up so we could have a forklift operator present to load it for himSince Mr*** agreed to pick up the second safe room we do not feel a refund is warranted at this time. We will be happy to provide him with the safe room if he would contact us and provide a pick up date
We will make contact with the homeowner today to ask her to contact the showroom and schedule a time for a technician to visit and address her concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is partially satisfactory to me.
Spoke with itch them today and they advised they will come out, clean off today, and repaint shelter. Told them this is only acceptable if they use a product to seal that is designed to withstand the moisture of the humidity within the Oklahoma client they are installing their products. Told them this is only an acceptable measure if it will fix it and not just patch repair it. Advised them that if this does not fix it they will need to come out and continue to fix it until the issue is truly resolved.Their response lacked professionalism, true care for the faulty product they sold me, and truly lacking the understanding or any type of regard to the fact that they are installing a product that is not designed to withstands the climates of the State they are manufacturing, selling, and installing their product.I truly regret doing business with this company and feel they should be held accountable for selling a faulty product that is not designed for the climate they are selling this product in. This product is too important to not be able to withstand to take climate and atmosphere. They deny any design flaw even though they admit that they only use a primer to paint the product (nothing to truly seal it and withstand the climate) and basically tried to say that all the flaws that occur with their products are caused by the consumer, very false, unprofessional, unethical, and irresponsible response to their faulty product.
Sincerely,
[redacted]
At the time of the delivery of the first safe room it was mutually agreed upon by all parties the second safe room would be picked up by Mr *** in Oklahoma City at a time that would be decided by himself. All we asked was that he contact the showroom to provide us with a time frame of when
he'd like to pick it up so we could have a forklift operator present to load it for himSince Mr*** agreed to pick up the second safe room we do not feel a refund is warranted at this time. We will be happy to provide him with the safe room if he would contact us and provide a pick up date
We will make contact with the homeowner today to ask her to contact the showroom and schedule a time for a technician to visit and address her concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is partially satisfactory to me.
Spoke with itch them today and they advised they will come out, clean off today, and repaint shelter. Told them this is only acceptable if they use a product to seal that is designed to withstand the moisture of the humidity within the Oklahoma client they are installing their products. Told them this is only an acceptable measure if it will fix it and not just patch repair it. Advised them that if this does not fix it they will need to come out and continue to fix it until the issue is truly resolved.Their response lacked professionalism, true care for the faulty product they sold me, and truly lacking the understanding or any type of regard to the fact that they are installing a product that is not designed to withstands the climates of the State they are manufacturing, selling, and installing their product.I truly regret doing business with this company and feel they should be held accountable for selling a faulty product that is not designed for the climate they are selling this product in. This product is too important to not be able to withstand to take climate and atmosphere. They deny any design flaw even though they admit that they only use a primer to paint the product (nothing to truly seal it and withstand the climate) and basically tried to say that all the flaws that occur with their products are caused by the consumer, very false, unprofessional, unethical, and irresponsible response to their faulty product.
Sincerely,
[redacted]