Smart Start Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After sending an email to [redacted] the situation has been resolved.
Regards,
[redacted]

According to the notes in [redacted]'s account, he had his interlock device serviced at the [redacted] shop on 8-29-16, and put $61.40 on a credit card and paid $14.00 cash.  The technician gave him a printed Smart Start receipt stating he had a zero balance. It was determined later by the...

[redacted] technician that the credit card did not go through. The client disputed the non-payment, he was asked repeatedly to bring in his credit card statement, and he did not.  [redacted] discovered the error with his credit card on 8-29-16. He called into the Buckner Corporate Office, spoke to [redacted] and paid his balance due. We are sorry there was a miscommunication with [redacted].Notes in the account:   2016-10-04 11:09:55.297 [redacted] ... Client called in, very apologetic. Agreed to pay the balance. Apparently the client discovered his error, he called into the Buckner Corporate Office and spoke to [redacted],  and paid his balance due.

The ignition interlock industry in Washington State is regulated under Revised Code of Washington (RCW) 43.43.395 and Washington Administrative Code (WAC) 204.50.Under WAC 204.50.100 Section (4) the ignition interlock service technician must inspect all vehicles prior to...

installation of an ignition interlock device to determine if parts of a vehicle affected by an ignition interlock device are in acceptable condition and an ignition interlock device shall not be installed until the vehicle is in acceptable conditionThe following documentation was placed into [redacted]’s electronic Smart Start file at the time of the incident on February 23, 2016 at 11:46 AM, by the contracted service center technician employed by Sound Installation Inc.Client's vehicle ignition does not work properly. The key is broken and held with vise grips and you have to hold the chip to the key. Also the car will only start in drive. Our tech determined that the vehicle would need repair before IID installation. Our tech ([redacted]) handed the client the vise grip/key and came back into the  store to say the vehicle needs to be fixed before install of the IID. The customer became angry and called our tech ([redacted]) an "[redacted]" When the customer returned to the store I told him we would not be doing the job because of the name calling and vehicle's need of repair. (Our tech [redacted] did not say anything to the client other then Thank you when he handed him the key.) Client came into the store and I politely explained we would not be working for him because he called our tech and '[redacted]" and his vehicle needs repair before IID installation. When the client tried to start his car to leave it took him awhile to start the car as well. His dad then came into the store and was threating to destroy our business and go all over the internet with bad reviews. When they did go to leave the client started walking towards our tech and said "I will kick your [redacted] bh". At that time the client's dad talked the client into getting into his vehicle and they left.The state certified service technician acting under the provisions of WAC 204-50-100 Section (4) made the correct decision to not install the ignition interlock device into the said vehicle because of the unacceptable condition of the vehicle. The Washington State Patrol, regional Ignition Interlock trooper will be advised of circumstances surrounding this incident.Please let me know if you have any further questions or concerns reference complaint ID [redacted].

[redacted] contacted us
Saturday 1/9/16  and we asked him to perform trouble shooting
steps and contact us back if it did not resolve the issue. The client did not
contact us back to inform us of any further issues. Client came into our shop
on Monday 1/11/16 and the situation was then...

resolved at our service center
immediately.

[redacted], thanks for letting us know about your experience. It is not our intention to make your Interlock program a hassle. In fact, we strive to make sure you are getting through your program successfully. We would love to have a chance to speak with you and look further into your account details....

A Smart Start customer service representative will be calling you to help alleviate your issue. Thank you for choosing us as your Interlock provider.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]