Smart Start of Alaska

Customers wiring was looked at by the technician at Smart Start She was not denied the technician looking at the vehicle He verified nothing was wrong with the wiring The Fuel pump relay was recalled in her vehicle by Ford That is what is the problem with the car It has nothing to do with the in car breathalyzer that she has on due to her drinking and driving You can look online and see that Ford recalled her fuel pump relay Now she has the car in the shop and they will be fixing the fuel pump which has nothing to do with our unit Our unit is working as designed by stopping her from drinking and driving

Complaint: [redacted] I am rejecting this response because:1) The wiring was never looked atRobert from Smart Start explained to me he didn't look under the hood because under the hood has nothing to do with the wiring, which is extremely understandableHowever, the wiring was not inspectedRobert @ Smart Start AK has given me an understanding of everything which is greatly appreciated! however whoever replies to the complaints needs to be more professional, and verify before she/he replies on behalf of her/his business because again, wiring was never examinedWhoever's fault it was, WIRING WAS NOT LOOKED ATI would like to make it known & clear that the gentlemen in the Fairbanks Office now has nothing to do with the issueMy anger is now directed towards whomever replies to Business ComplaintsYou've resolved nothing, if anything you've only made matters worseDon't own a business if you do not know how to verify, or have good customer service

Complaint: [redacted]
I am rejecting this response because:1) The wiring was never looked at. Robert from Smart Start explained to me he didn't look under the hood because under the hood has nothing to do with the wiring, which is extremely understandable. However, the wiring was not inspected. Robert @ Smart Start AK has given me an understanding of everything which is greatly appreciated! however whoever replies to the complaints needs to be more professional, and verify before she/he replies on behalf of her/his business because again, wiring was never examined... Whoever's fault it was, WIRING WAS NOT LOOKED AT. I would like to make it known & clear that the gentlemen in the Fairbanks Office now has nothing to do with the issue. My anger is now directed towards whomever replies to Business Complaints. You've resolved nothing, if anything you've only made matters worse. Don't own a business if you do not know how to verify, or have good customer service.

Customers wiring was looked at by the technician at Smart Start.  She was not denied the technician looking at the vehicle.  He verified nothing was wrong with the wiring.  The Fuel pump relay was recalled in her vehicle by Ford.  That is what is the problem with the car. ...

It has nothing to do with the in car breathalyzer that she has on due to her drinking and driving.  You can look online and see that Ford recalled her fuel pump relay.  Now she has the car in the shop and they will be fixing the fuel pump which has nothing to do with our unit.  Our unit is working as designed by stopping her from drinking and driving.