In regards to this complaint, the dealership has issued a correct and accurate refund for said cancellationsThere are certain policies and procedures in place for canceling any products purchased by the consumerThis customer, unfortunately, did not go through the proper stepsWhen the customer
finally did the cancellations the proper way a prorated refund was calculated based on the time the warranty and gap insurance were in placeAs far as a conversation with the owner about promises to cover any difference to reach a full refund, the owner claims this was never saidIn fact, the owner claims he explained to the customer why the refund would be prorated and how these companies calculate any refundsSimply, if the customer's vehicle would have had a mechanical breakdown or total loss the car would have been coveredA full refund cannot be claimed after a period of time simply because a customer no longer wants the productWe gave the customer any and all monies owed based on the date and mileage of the cancellations
To whom it may concern,The details outlined in the above matter are simply untrueThere were no forgeries and all documentation was done in accordance with all State lawsThe trapay off was completed and cleared July of Furthermore a bank would not release a lien if there were multiple
loans on said vehicleThere are many inaccuracies in Mr ***s complaint including a dmv fine as no such item existIn the event this complaint had merit Mr *** would have addressed these concerns a couple of years agoAccording to our files this was completed over and a half years ago
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
As explained in my complaint, I tried to have the policies cancelled within 7 days but the company failed to cancel them for almost 6 months. So I feel they should pay back the difference just as the owner claimed he would do.
Regards,
[redacted]
The vehicle was inspected on May 06, 2014. At that time the oil was changed, the brakes replaced, and all bulbs were checked and found in working condition. Not only did the customer receive paperwork, the customer signed the Wisconsin Buyer's Guide (window sticker) at the time of purchase. The...
extended warranty is not a bumper to bumper warranty. The extended warranty we offer does not cover wearable items such as headlights or brake pads. It is our mechanic's opinion the vehicle has not been operated in a proper manner. Additionally, the customer was not banned from the dealership. There is an open invoice that the customer has refused to pay. The reference of the granddaughter having [redacted] relates to the fact she was screaming profanities and acting irrationally towards our general manager who had asked her to leave after she would not calm down. Lastly, the customer commented on being over charged for the value of the car. Ms. [redacted] purchased this vehicle at or below the current NADA value at the time of purchase. This vehicle was financed and lending institutions will not approve a loan if the current value exceeds the loan amount. In closing, hopefully this response is adequate in explaining the situation and if any additional information is needed please feel free to contact me at ###-###-####. Sincerely, [redacted]
[redacted]
Consumer states that they have received the refund for the extended warranty and they consider the issue resolved
In regards to this complaint, the dealership has issued a correct and accurate refund for said cancellationsThere are certain policies and procedures in place for canceling any products purchased by the consumerThis customer, unfortunately, did not go through the proper stepsWhen the customer
finally did the cancellations the proper way a prorated refund was calculated based on the time the warranty and gap insurance were in placeAs far as a conversation with the owner about promises to cover any difference to reach a full refund, the owner claims this was never saidIn fact, the owner claims he explained to the customer why the refund would be prorated and how these companies calculate any refundsSimply, if the customer's vehicle would have had a mechanical breakdown or total loss the car would have been coveredA full refund cannot be claimed after a period of time simply because a customer no longer wants the productWe gave the customer any and all monies owed based on the date and mileage of the cancellations
To whom it may concern,The details outlined in the above matter are simply untrueThere were no forgeries and all documentation was done in accordance with all State lawsThe trapay off was completed and cleared July of Furthermore a bank would not release a lien if there were multiple
loans on said vehicleThere are many inaccuracies in Mr ***s complaint including a dmv fine as no such item existIn the event this complaint had merit Mr *** would have addressed these concerns a couple of years agoAccording to our files this was completed over and a half years ago
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
As explained in my complaint, I tried to have the policies cancelled within 7 days but the company failed to cancel them for almost 6 months. So I feel they should pay back the difference just as the owner claimed he would do.
Regards,
[redacted]
Consumer states that they have received the refund for the extended warranty and they consider the issue resolved.
The vehicle was inspected on May 06, 2014. At that time the oil was changed, the brakes replaced, and all bulbs were checked and found in working condition. Not only did the customer receive paperwork, the customer signed the Wisconsin Buyer's Guide (window sticker) at the time of purchase. The...
extended warranty is not a bumper to bumper warranty. The extended warranty we offer does not cover wearable items such as headlights or brake pads. It is our mechanic's opinion the vehicle has not been operated in a proper manner. Additionally, the customer was not banned from the dealership. There is an open invoice that the customer has refused to pay. The reference of the granddaughter having [redacted] relates to the fact she was screaming profanities and acting irrationally towards our general manager who had asked her to leave after she would not calm down. Lastly, the customer commented on being over charged for the value of the car. Ms. [redacted] purchased this vehicle at or below the current NADA value at the time of purchase. This vehicle was financed and lending institutions will not approve a loan if the current value exceeds the loan amount. In closing, hopefully this response is adequate in explaining the situation and if any additional information is needed please feel free to contact me at ###-###-####. Sincerely, [redacted]
[redacted]