Complaint Assigned ID : ***. Thank you for bringing the customer concern to our attentionIn Response to the Customer We are an online technical support company located in US and we cater the customers in United States, Europe and AustraliaWe deal with computers, laptops, printers,
routers and such internet connected devicesCustomer when he contacted us on 09/**/stated that he had a browser Issuehe was informed that he was dealing with a Third party Online Technical Support and there will be a charge for the fixationCustomer agreed and made the payment of $USD for the fixation and additional one Year Support and Antivirus Protection.Customer after the work was completed stated that he thought he was dealing with *** and requested for a RefundAs per the Refund Policy Billing Department contacted him on 09/**/and initiated a full Refund which the Customer acknowledged.Customer was never misled into believing that he was dealing with *** neither our advertisements proves soCustomer was very well aware that he was dealing with a Third Party as he visited our website www.smartsupportconnect.com and requested for refundIt is always the endeavor of Smart Support Connect to provide qualitative service that is in the best interest of the customer with ‘Customer Satisfaction’ being the cornerstone of yourInterfaceRefund was initiated Customer was aware about itPFA The Refund Receipt and the day it was refundedFurther Concern customer can always contact us Via Our Website and TFN and customer has the details
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Complaint #[redacted]Customer contacted Smart Support Connect on 06/**/2017 for her Face book Account she requested it to be de-activated and in order to de-activate a [redacted] account customer was informed it will take 14 Days as per [redacted] policy and she is not supposed to login during that...
period.Payment was charged for $59.00 USD however payment was not settled as we were waiting for the 14 Days to be completed as we settle payment only once the Issue is resolved. PFA the Charged receipt.Our technician tried contacting the customer however she did not respond to our message or calls.In between those 14 days if customer logged in and checked her account then there is nothing that can be done to de-activate the [redacted] account. Customer did not wait for the 14 days to be completed.Since we never settled the payment there is no option to refund but we have voided the charge and attached is the Void receipt.Any further Concern customer might have we are available 24*7.
Complaint Assigned ID : ***. Thank you for bringing the customer concern to our attentionIn Response to the Customer We are an online technical support company located in US and we cater the customers in United States, Europe and AustraliaWe deal with computers, laptops, printers,
routers and such internet connected devicesCustomer when he contacted us on 09/**/stated that he had a browser Issuehe was informed that he was dealing with a Third party Online Technical Support and there will be a charge for the fixationCustomer agreed and made the payment of $USD for the fixation and additional one Year Support and Antivirus Protection.Customer after the work was completed stated that he thought he was dealing with *** and requested for a RefundAs per the Refund Policy Billing Department contacted him on 09/**/and initiated a full Refund which the Customer acknowledged.Customer was never misled into believing that he was dealing with *** neither our advertisements proves soCustomer was very well aware that he was dealing with a Third Party as he visited our website www.smartsupportconnect.com and requested for refundIt is always the endeavor of Smart Support Connect to provide qualitative service that is in the best interest of the customer with ‘Customer Satisfaction’ being the cornerstone of yourInterfaceRefund was initiated Customer was aware about itPFA The Refund Receipt and the day it was refundedFurther Concern customer can always contact us Via Our Website and TFN and customer has the details
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Complaint #[redacted]Customer contacted Smart Support Connect on 06/**/2017 for her Face book Account she requested it to be de-activated and in order to de-activate a [redacted] account customer was informed it will take 14 Days as per [redacted] policy and she is not supposed to login during that...
period.Payment was charged for $59.00 USD however payment was not settled as we were waiting for the 14 Days to be completed as we settle payment only once the Issue is resolved. PFA the Charged receipt.Our technician tried contacting the customer however she did not respond to our message or calls.In between those 14 days if customer logged in and checked her account then there is nothing that can be done to de-activate the [redacted] account. Customer did not wait for the 14 days to be completed.Since we never settled the payment there is no option to refund but we have voided the charge and attached is the Void receipt.Any further Concern customer might have we are available 24*7.