Smart Transit Reviews (25)
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Smart Transit Rating
Address: 9415 SW Wilsonville Rd, Wilsonville, Oregon, United States, 97070-7522
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We contacted the customer once we had resolution from the manufacturer of the product. I am told by our production staff that this was all resolved to their satisfaction. We will never leave a customer without resolution. We thank them for their patience. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I (Tia) called the customer immediately upon receipt of this message. I was taken off guard to see a complaint as this was marked resolved in the system here and I was told a technician was sent out for them. The technician that is listed is out today for a medical emergency, but I will...
address this with him upon his return. I do have the dates of correspondence and each time they called or emailed they received a response. These emails includes my direct contact information including my cell phone number. We are having a tech go back out to address the issue they are talking about with their windows. I offered them an appointment the very next day. They are not available so this has been scheduled for 2/27. Hearing about this window issue a few weeks ago is the first we heard of this issue with the windows and we marked it to be expedited. We will of course make sure any issue is resolved immediately. We will continue to address any issue they may find. I did remind the [redacted]'s that I am always available by phone, text, or email if they need anything immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, we made our appointment for 2/24/17 not 2/27/17 because I need to be at home when the repairs are completed.
Regards,
[redacted]
I spoke with Mike on 10/16/2017 about things that needed correction and he asured me that they would be completed before they left the job sight.These things were not all addressed as he stated .Chaulking around the roof and flashing to the house area,completion of installation of the air condition drip.