I am an advisor. In December, I entered into an agreement with SmartAsset for lead generation services, beginning January. Per the agreement, I pre-funded my initial budget of $1000, on January 15, and began receiving leads. Per the billing outline, I was then charged on the 1st of each of the following months a "renewal fee" for any leads received in the prior month, in order to refill my budget to $1000. According to the agreement, "in the event that Advisor chooses to stop receiving new matched leads and informs SmartAsset of such decision in writing, any remaining pre-payment balance will be refunded to Advisor."
On May 1, I was billed $496 by SmartAsset, as expected, to refill my budget to $1000 after receiving several leads in April. I then emailed my SmartAsset account manager on May 1 to let him know that I would be discontinuing the service effective immediately. He advised that the cancellation would be processed at the end of the month.
I asked SmartAsset on June 8 as to when the refund for the initial $1000 pre-payment would be issued. After responding to my inquiry initially, the SmartAsset team stopped responding once I sent them copies of the Billing Guide and the Agreement that describe the $1000 refund I am owed.
As of June 12, I still have not received a refund of my initial $1000 pre-payment.
On May 1, I was billed $496 by SmartAsset, as expected, to refill my budget to $1000 after receiving several leads in April. I then emailed my SmartAsset account manager on May 1 to let him know that I would be discontinuing the service effective immediately. He advised that the cancellation would be processed at the end of the month.
I asked SmartAsset on June 8 as to when the refund for the initial $1000 pre-payment would be issued. After responding to my inquiry initially, the SmartAsset team stopped responding once I sent them copies of the Billing Guide and the Agreement that describe the $1000 refund I am owed.
As of June 12, I still have not received a refund of my initial $1000 pre-payment.