SmartBuy Glasses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The object of this complaint, as stated in its "Desired Settlement" and "Desired Outcome" sections, is my request for the cancellation and full refund of the order of a product that was not delivered within three and a half months of its purchase I was shocked to see that [redacted] , the [redacted] of the "SmartBuyGlasses Optical group", did not even address that request in her response, so I would say that this dispute is far from being settled I just wonder how far I will have to go to get my money backI have already reported the problem to the bank that issued my Visa card, and will continue to complain to international and Brazilian consumer organizations In regard to the "explanations" provided by [redacted] : "Smartbuyglasses USA ( [redacted] ) is a part of SmartBuyGlasses Optical group - we've been in Business since and since then have shipped thousands of orders around the worldWe have several domains around the worldPlease, note, this order was placed on our USA domain, despite shipping address was in BrazilWe have separate domain for Brazilian customers to support the market ( [redacted] )This domain is tailored to provide all necessary information to this specific marketYou may notice at the main page on [redacted] , that we state - 'all shipments are delivered via Quantium' , no mentions about Aramex and DHL, as we don't use their service for this specific market due to the customs issues and other regulationsWe do understand that the customer wasn't aware of that as placed the order via USA domain, however, we hope for understanding that such circumstances are out of our control." The order was placed on the site SmartBuyGlasses.com, which obviously accepts international ordersIts "Shipping Information" page ( [redacted] ) states: "As a standard procedure to ensure fast & efficient delivery to your doorstep, we deliver all products only through the strongest international courier companies including DHL & Aramex." Anyway, the "Shipping Information" ("Informação de Entrega") page of the site [redacted] ( [redacted] ), which [redacted] claims thave specific information for Brazilian customers, states: "In Brazil, we use the Express delivery service of the Post [Direct Link & Quantium Solutions Postal Services]." ("No Brasil, utilizamos o serviço de entrega Express dos Correios [Serviço de Correios da Direct Link & Quantium Solutions].") "Regarding customer's concerns that the destination city in Brazil is Curitiba, please, be aware that this is main Distributor office of the mentioned above courier company (Quantium) that we use to ship orders to Brazil After the customs inspection, all packages get there first and only then shipped to the final destination address." Quantium Solutions, "a member of the Singapore Post group of companies", "has an established network of offices in countries within the [Asia Pacific] region" ( [redacted] )It does not have any offices whatsoever in Brazil, as claimed by [redacted] "Being an e-commerce company, we have several Distributor offices to provide the fastest and the cheapest delivery service to our customers around the worldOur Distributor offices are located in Italy , Germany , Hong Kong, the USAAll glasses are coming from reliable Italian suppliers only and 100% authentic." I now found out that SmartBuyGlasses.com is actually run by a company located in Shanghai, China, and called Motion GlobalTheir corporate site, on its "About Motion Group" page ( [redacted] ), states that "Motion Global powers the SBG [SmartBuyGlasses] Optical Group"It also clearly states: "Our global warehouse is in HK [Hong Kong] which means that all the pieces are dispatched from there and sent to our customers around the world." "We understand that shipping time is way too long and absolutely not as customer expected, however our company is very transparent regarding business processes and in setting up customers expectationsOur customer service team is always glad to assist in resolving any issues and provide additional information to the customers when needed, regardless if it's pre-purchase or post-shipping question." In reply to my request "to cancel my order and make a full refund of the amount paid", the "Customer Support Team" finally wrote on their last e-mail message that "we would like to offer you 5% discount on your order"What right could they possibly have to keep 95% of my money? "If you have any further questions or concerns regarding this order, please, get back to us at [redacted] ." I have already sent four messages to the "Customer Support Team" of Motion Global, but received no positive answer so farI would, therefore, prefer to continue to dispute this problem publicly through consumer organizations' websites such as Revdex.com's Complaint System In short: SmatBuyGlasses.com claims to be an american company based in the state of New York, but it is actually a chinese company based in Shangai; It claims to have "Distributor offices" in Europe and the USA, but dispatches all orders from Hong Kong; It claims to use "the fastest and the cheapest delivery service", "through the strongest international courier companies" and "the Express delivery service of the Post", but it actually uses the slowest and less reliable delivery services available; It refuses to accept the cancellation and to make refunds of undelivered orders even after three months and a half have passed and complaints to consumer organizations have been made Surely, a more "transparent" name for SmartBuyGlasses.com would be [redacted] Sincerely, [redacted]

I BOUGHT ACCUVUE OASYS LENES FROM THESE GUYS AND MY EYES HAVE BEEN KILLING ME EVER SINCE BURNING WATERING EYES THE CONTACTS ALSO GO DRY AND BAD AFTER WEEK DO NOT BUY!!! FAKE CONTACTS - DO NOT BUY! BURNING EYES!!!! YES, THERE ARE FAKE CONTACTS MADE IN CHINATHIS IS A [redacted] COMPANY DO NOT BUY FROM THEM TO SAVE MONEY LIKE I DID NOT WORTH IT!!!!

In short: time wasters and money wastersDon't bother doing business with them In detail: Their real stock is only a few items marked as "fast shipping" in the websiteThe rest is copy and paste from their distributors' catalogsIf you order a non "fast shipping item", be prepared to wait for weeks if they can source it at all, otherwise they will wear you out with ever changing ETAs and offers to cancel or the order or select another item They ship from Hong Kong so watch out for import fees

Dear Customer, I'm very sorry to hear that you haven't received your order and the order was cancelled for full refundFrom time to time some delays may happen due to the brand's popularity/exclusivity or limited production line.Hope we could serve you well next time.Best Regards,SmartBuyGlasses

Dear Customer, I am sorry to hear that you haven't received your refundedWe cancelled your order on 3rd of Sep and processed refund immediatelyHowever due to different bank policy, it may take 3-business days to reach your credit cardI attached the refund proof where you can see the whole process and time stampPlease kindly check your related credit cardIf you need any further assistance, please don't hesitate to contact us and we will try our best to address any questions or concernsBest Regards,SmartBuyGlasses

This place MUST be a scam I have patiently waited for MONTHS to receive my glasses It's been months now, still receive weekly emails that my glasses are estimated to be restocked in 5-days Now I'm leaving for a vacation No sunglasses for me Haven't arrived in time, even though I waited MONTHS DO NOT BUY FROM THEM AND PLEASE LOOK INTO THESE SCAM ARTISTS

"Worst expiriance ever! I bought Maui Jim ,they didn't match the price,I found them cheaper on [redacted] The item was shpped from Hong Kong??? Additional charge was applied /International transaction fee/,I lost a lot of money I am very upset and disappointed I WILL NEVER EVER AGAIN BUY ANYTHING FROM THIS MERCHANT!!!"

Dear Customer,I'm very sorry to hear that we were not able to fulfill your order within the timeframe advertisedFrom time to time some delays may happen due to the brand's popularity/exclusivity or limited production lineFrom our email and phone record, it shows that we were speaking and emailing with each orderShould you need any further assistance, feel free to contact us via emails or call our hotlineWe apologize for the inconvenience and disappointment caused, hope we could serve you better next time.Best Regards,SmartBuyGlasses

To whom it may concern, I would like to provide explanations regarding the posted complaint and raised issues Smartbuyglasses USA ( [redacted] ) is a part of SmartBuyGlasses Optical group - we've been in Business since and since then have shipped thousands of orders around the worldWe have several domains around the worldPlease, note, this order was placed on our USA domain, despite shipping address was in BrazilWe have separate domain for Brazilian customers to support the market ( [redacted] )This domain is tailored to provide all necessary information to this specific marketYou may notice at the main page on [redacted] , that we state - "all shipments are delivered via Quantium" , no mentions about Aramex and DHL, as we don't use their service for this specific market due to the customs issues and other regulationsWe do understand that the customer wasn't aware of that as placed the order via USA domain, however, we hope for understanding that such circumstances are out of our control Regarding customer's concerns that the destination city in Brazil is Curitiba, please, be aware that this is main Distributor office of the mentioned above courier company (Quantium) that we use to ship orders to Brazil After the customs inspection, all packages get there first and only then shipped to the final destination address Being an e-commerce company, we have several Distributor offices to provide the fastest and the cheapest delivery service to our customers around the worldOur Distributor offices are located in Italy , Germany , Hong Kong, the USAAll glasses are coming from reliable Italian suppliers only and 100% authentic We understand that shipping time is way too long and absolutely not as customer expected, however our company is very transparent regarding business processes and in setting up customers expectationsOur customer service team is always glad to assist in resolving any issues and provide additional information to the customers when needed, regardless if it's pre-purchase or post-shipping question If you have any further questions or concerns regarding this order, please, get back to us at [redacted] Kind regards, ***

Dear Customer, First of all my apologies that your order was delayedI can see you've requested a refund on Friday night, the [redacted] of November and that we issued your refund on the [redacted] of NovemberUnfortunately we don't work on the weekend and please accept my apologies if you didYou can see the reply from our customer service regarding your cancellation.Best regards, JohnSmartBuyGlasses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I wanted to leave a review here after receiving my Maui Jim sunglasses
I placed the order when I found that this site had the best price compared to all other places My Pilot Maui Jims were $retail everywhere else I looked But on SmartBuyGlasses they were only $including tax and shipping I placed my order first thinking I found a great deal The next day, I got a shady email from customer service that said they needed a copy of my drivers license or passport What!?!?! I've NEVER been asked that by any company in my life and was immediately terrified, and looked at Revdex.com and found they had an F rating! Great, looks like I lost my money on this one But then I decided to give it a shot since they also had some positive reviews (fake or not, who knows) and I sent them a copy of my license ONLY showing my name and address (which they had already anyway) I didnt want them to have my bday or license number just in case...you never know Anyway, after sending that, I got a confirmation email that the order was processed on 7.** I got an email that it was shipped and on 7/** I received them already Crazy! The *** said it came from *** *** In days I'm still in disbelief, but they seem real, exactly like the ones I tried on in the store
As far as I am concerned, its a legit company with strange practicesThats just my experience though Hope it works our for others the same!

Dear ***,
We understand the customers complaint regarding this case, we have already contacted the customer and we will fully offer an replacement pair for the customer.
Please let me know if you have any questions or need anything else from
me.
Sincerely, Daisy

To whom it may concern:
First of all I would like to confirm that we've been following up with the customer and current situation is:
The customer received the package with the glasses
SmartBuyGlasses provided Refund of the TAX amount back to the same account that the customer used to place the order
SmartBuyGlasses provided additional compensation (15% discount) for the order, as received glasses case was a bit damaged
We've been following up with the customer via email to make sure that the issue has been resolved to his satisfaction.
If there's anything else we can assist with, please, let us know via *** OR ***
Kind regards,
***

Revdex.com:
At this time, I have not been contacted by SmartBuy Glasses regarding complaint ID ***
Not only that, I stll have NOT received my refund after they promised to expedite via their accounting departmentI
personally think it doesn't even exist but the company is very shadyI had to file for an investigation through my credit card company
A business establishment practicing in such manner should not existThey take money from people and not provide the items and don't return money after they fail providing promised items.
I am just surprised that companies like this exist in the society and I am not sure what more I can do as a consumer
Sincerely,
*** ***

I am sharing my poor experience with *** in hopes others will receive better service I placed my online order with their website on Friday 2/**/at 11:20am I received an automated email confirming my order stating they will contact me in 3-days on the status of my orderOn Tuesday 3/*/16, I received confirmation that the distributor has my frames and they will contact me again when they receive them The next day Wednesday 3/*/16, I received an email stating that my frames are out of stock and backordered It would take an additional 1-weeks for them to receive my frames (an additional days would also be needed to manufacture my prescription lenses, and another couple of days for shipment to me.) Rather than waiting - weeks for the glasses, I cancelled the order It has been business days since cancellation and my bank has started an investigation into the missing refund Contacting ***, I spoke with both Andro and his supervisor, Jordan I was told that it would take hours for me to receive an email confirming the proof of refund as their accounting department is located in Shanghai, China They are very good at apologizing but all I have experienced from them is an immediate charge, delayed emails explaining new delays, and no refund

I BOUGHT ACCUVUE OASYS LENES FROM THESE GUYS AND MY EYES HAVE BEEN KILLING ME EVER SINCE. BURNING WATERING EYES. THE CONTACTS ALSO GO DRY AND BAD AFTER 1 WEEK. DO NOT BUY!!! FAKE CONTACTS - DO NOT BUY! BURNING EYES!!!!
YES, THERE ARE FAKE CONTACTS MADE IN CHINA. THIS IS A [redacted] COMPANY.
DO NOT BUY FROM THEM TO SAVE MONEY LIKE I DID. NOT WORTH IT!!!!

Dear Customer, I'm very sorry to hear that you haven't received your order and the order was cancelled for full refund. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line.Hope we could serve you well next...

time.Best Regards,SmartBuyGlasses

To whom it may concern,
 
I would like to provide explanations regarding the posted complaint and raised issues. 
 
1. Smartbuyglasses USA ( [redacted]) is a part of SmartBuyGlasses Optical group - we've been in Business since...

2006 and since then have shipped thousands of orders around the world. We have several domains around the world. Please, note, this order was placed on our USA domain, despite shipping address was in Brazil. We have separate domain for Brazilian customers to support the market ([redacted]). This domain is tailored to provide all necessary information to this specific market. You may notice at the main page on [redacted], that we state - "all shipments are delivered via Quantium" , no mentions about Aramex and DHL, as we don't use their service for this specific market due to the customs issues and other regulations. We do understand that the customer wasn't aware of that as placed the order via USA domain, however, we hope for understanding that such circumstances are out of our control. 
 
2. Regarding customer's concerns that the destination city in Brazil is Curitiba, please, be aware that this is main Distributor office of the mentioned above courier company (Quantium) that we use to ship orders to Brazil . After the customs inspection, all packages get there first and only then shipped to the final destination address. 
 
3. Being an e-commerce company, we have several Distributor offices to provide the fastest and the cheapest delivery service to our customers around the world. Our Distributor offices are located in Italy , Germany , Hong Kong, the USA. All glasses are coming from reliable Italian suppliers only and 100% authentic. 
 
4. We understand that shipping time is way too long and absolutely not as customer expected, however our company is very transparent regarding business processes and in setting up customers expectations. Our customer service team is always glad to assist in resolving any issues and provide additional information  to the customers when needed, regardless if it's pre-purchase or post-shipping question. 
 
If you have any further questions or concerns regarding this order, please, get back to us at [redacted] 
 
Kind regards,
 
[redacted]

"Worst expiriance ever! I bought Maui Jim ,they didn't match the price,I found them cheaper on [redacted]. The item was shpped from Hong Kong??? Additional charge was applied /International transaction fee/,I lost a lot of money....
I am very upset and disappointed....
I WILL NEVER EVER AGAIN BUY ANYTHING FROM THIS MERCHANT!!!"