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Smartfix Reviews (1)

Review: Hello,

This complaint is to:

Smartfix

[redacted] MD [redacted]

On October 16th, 2014 I went to Smartfix to talk about my dissatisfied service provided. The girl working there at the time, Linda, was very rude. She did not want to help me with my issues and in fact tried to lie to me. She called her manager, Nick to tell him about the situation. She then passed the phone over to me. I told him that his employee, Linda had been lying to me about the phone and what the damages actually were. She said one thing, then kept trying to change up her reason for why the phone was now malfunctioning after I requested that I wanted a resolution for what she had done. I also informed him that she had an open drink sitting in front of her work station as she worked on fixing damaged phones from customers. I mentioned that because I did not feel safe with my phone being operated on in that kind of environment. I also informed him that she had multiple phones open in her work station and parts laying all over the place. There were no labels, and there was no distinction between one persons cell phone parts to anothers. I told him that she is very unprofessional, rude, and that I did not appreciate her lying to me. I told him to please just refund all charges made on my credit card and that if I had any further issues within the next 3 weeks I would contact him. He got very aggressive and defensive. Nick was also extremely rude to me. He literally yelled at me and did not see why I was unhappy with their service and their employee, Linda. After about 15 minutes he finally agreed to a full refund on my credit card for $63.59.

He called Linda back and spoke to her on the phone to confirm this. I do not know what else was said. But, when the time came to refund my card, she swiped my card the first time as a charge, then proceeded to print out a "refund" receipt for $59.99.

I did not know of this unauthorized charge til the next day when I checked my bank account. I could not believe it. I have a copy of a receipt from Linda that states that Smartfix agreed to "give customer a full refund." But, that is not what they did.

I called Nick the next day and told him what Linda had done. He immediately started yelling on the phone and said that no he would not give me any refunds. He told his employee, Linda to commit a crime that night by telling her to intentionally charge my card for $59.99 and to print out a receipt for that charge. He told me that he would not refund my credit card unless I came into the store, and only when he was there to apologize to him and Linda for being disgruntled with them. I told him, that I would not do that. He also told me that if I ever stopped by the store without him being there he would call mall security and the cops on me. I could not believe he told me to do that in order to get my money back, as he promised, as typed out by his employee in a contract on my receipt. I felt like he was holding my money for ransom at this point. I did not know what to do or say.

Nick from Smartfix has been nothing but rude and fowl to me. As a customer I should have never been treated this way. Or threatened like this. He is completely abusing his power as a manager and should not get away with withholding my money from me and making charges to my card without my knowledge.

Thank you.Desired Settlement: I would like for him to fully refund my credit card for $63.59 as he promised, as stated in contract.

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Description: Mobile Telephone Equipment & Supplies

Address: Bethesda, Maryland, United States, 20817

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