Smartphone Pedia

Review: Dear Sirs and Ladies, I hope for your help in my problem. The matter is: I have made an order in [redacted], it was fully paid by me on [redacted] of December, soon it was marked as "shipped. But in real it hasn't been shipped at all till now, here is the information from the delivery company:

Anticipated ship date :

Mon 12/**/2013

[redacted], **

US

Initiated

Shipment information sent to FedEx

Estimated delivery :

N/A

GORLOVKA

UA

Many times I wrote emails to them, tried to call (it is rather hard to do it from Ukraine), tried to contact them on the all ways, shown at their contact page- all in wain. Till now I haven't receive any answer, and I don't know any information about my order. I urgently need information about my order. Please, help me to receive it. Their attitude to the customers is really awful.Desired Settlement: They need to contact with me, and tell all the truth about my order. Where is it, do they going to send it at all.

Business

Response:

Customer ordered 2 items on our site and one of the items (Motorola HZ850) was on backorder. Finally, we have received the backordered item from our vendor today and have processed the order. Customer's order was shipped out today via FedEx, tracking #: [redacted]

Thank you.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Samsung Galaxy Note 2 Horizontal Leather Side Case w Belt Clip from smartphonepedia on 12/**/2012 order number [redacted]. I called the customer service line on Friday August [redacted] 2013 inquiring about the warrenty term that is stated at 1 year for this item. I was told by the rep that they only have a 60 day policy and he said it was a generic case with no manufacturer even though it clearly states on the website that the manufacturer is SmartphonePedia ( I have screen shots to prove in case of removal from the website that can be provided.) even though I kept being told it is not them. I had told them that the stitching on the case was coming off and tearing which is a manufacturer defect in the craftmanship of the product. Also were the metal clip goes around the belt the leather came unstitched off that as well causing injury too. The rep did not want to do anything about it and said I would just need to purchase another one. I asked to speak to a manager but was told he was not in today. I then asked to speak to a supervisor and was blatantly told no. I asked if anything could be done and again told no. So I see this as false advertisment and extremely poor customer service.Desired Settlement: I would like the item replaced with a new one since it states a 1 year warrenty that was not being honored. Thank you.

Business

Response:

We apologize for any inconvenience and will ship out a replacement product to the customer on August [redacted], 2013. This will be a warranty replacement product. The representative on the phone was not aware of the extra warranty period on some of the products we carry.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,