SmartPool

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have recieved a notification from my credit monitoring service that there was an update to the collection account via TransUnion, the balance has changed from $to now $This has not been resolved and is progressing! The Equifax credit Bureau has removed the account.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

To whom it may concern,Our company has reviewed this matter and we are addressing the areas where internal customer service improvements may be appropriate Our account notes indicate that the paid in full receipt was sent from our office again on 6/28/ We apologize if the letter was sent to the incorrect address or was never received We have attached a copy of the letter to this complaint for your permanent record Our office recently changed our company name which was updated with the credit reporting agencies We are not able to control whether the bureaus properly converted the previously reported trade lines to our new legal name so we have requested tradeline removal for this account Please contact us directly if our response does not fully satisfy your request and we will make every effort to resolve any remaining issues.Sincerely,Receivables Management PartnersCustomer Service Department

Mrs***, Our office apologizes for the error and any frustration you may have experienced as a result We have corrected the credit reporting error as well as the account information We have mailed confirmation of the credit tradeline deletion to you directly Sincerely, Collection Associates Compliance Dept

We appreciate Mr*** patience in this matterAs he has a custom-shaped tile pool, we are redesigning a unit that can navigate his configurationOur Lead Engineer is calling Mr*** today to update him on our project that is currently in fielding production and should be shipped to us in
NovemberOnce we have received this new machine, Mr*** will receive the first one (free of charge)

Revdex.com:This account was set up on automatic withdrawals and as I stated they have my account on fileIt should have never escalated to this pointI did not receive any letters from them or from you.I do not have any collection accounts on my credit report except thisI want it off all credit bureaus.Keep in mind*** Hospital sent me a check of overpayment last year of 50.00. Explain that
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To whom it may concern,Our company has reviewed this complaint and we contacted our client for additional information prior to issuing this response Our client indicates that Ms*** was setup on a payment arrangement (not automatic) for $per month which started on 7/18/16, last payment
made was 8/16/ Four statements were sent after the last payment on 9/12/16, 10//10/16, 11/7/16, and 12/5/ We would like to assist Ms*** with resolving this matter If there is additional information that we should consider or provide to our client to better understand this complaint our company will re-investigate whether this account has been reported in error.Please contact us directly so we may better understand why this account is being collected in error. Sincerely,Receivables Management PartnersClient Services Department

To whom it may concern,Our office has never spoken with Ms*** on this account The account was placed with our office on 8/14/and a validation notice was sent 8/15/ The account first credit reported on 10/23/ We did have a dispute on 12/17/and it was
updated as disputed with the credit reporting agencies. In an effort to resolve this matter our office has deleted this tradeline and we are sending verification of the debtDebt verification will be sent to Ms*** as soon as it is received in our office. Sincerely, Kim C***Collection Agency Manager

In an effort to resolve this matter our client has requested we cancel and return this account to them Our office has processed the request to remove the tradeline from Ms***s credit report If our office may be of any additional assistance resolving additional concerns please contact directly. Sincerely, Kim C***Collections ManagerReceivables Management Partners

Bought a Smart Pool Climber that failed within the warrantee period. Company refused to honor warrantee, because they said I did not have original receipt. It was paid through Pay Pal and I sent that receipt with documentation the the receipt was for the Pool Climber. They still refused to honor the warrantee. The seller advised that the Pay Pal receipt was the only one they had. I sent Smart Pool photos of the original box, the serial number and the date of shipping, all to no avail. Have reported them to the RevDex.com.

I purchased a 7i through Homedepot.com in August, 2017 and used it an average of less than once per month since. It did a good job when it worked!

I put it in the pool a few weeks ago and the drive motor would not work. The suction fan worked well. The manual said to call for warranty service, but the recording said that warranty claims could only be done on line. I submitted one on June 6, 2018, and the form was accepted and 'would be reviewed within 24 hours". Nothing! I submitted another June 19 with the same response, "reviewed within 24 hours" and no response by today, June 22. It's like no one is there?
[email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me although they should make it clear that the buyer will be responsible for shipping for warranty issues.  As I explained, had several robotic cleaners from Smartpool in the past and never paid shipping for warranty issues..
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have recieved a notification from my credit monitoring service that there was an update to the collection account via TransUnion, the balance has changed from $854 to now $894. This has not been resolved and is progressing!
The Equifax credit Bureau has removed the account.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I believe this complaint has not been answered, our sincere apologies. The person we had answering our complaints is no longer with the company and has not answered any complaints  , I was told by your company, since 2016.I will do my best to answer all back complaints, I just wanted to...

start with the most recent ones. MY RESPONSE TO THE ABOVE CLAIM # 1[redacted] robotic pool cleaner , if purchased in 2016 as he had stated, would have a 2 year limited warranty.  The first year is full coverage on manufacturer defects, which includes electronic components which would be the power supply, pump motor, drive motor, cord and chassis. In the first year of warranty, wear and tear items are not covered, such as filter bags, tracks, climbing rings, and rubber brushes ( please see attached warranty page 7, 7th paragraph, bottom line). Unfortunately, we did not have inventory on the filter bags when [redacted] contacted SmartPool, and at that time we did not sell “parts” for cleaners direct to consumers, we would forward these calls to our service centers who stock all of our parts for warranty repairs and to sell.  SmartPool has always sold product/parts through our distributors who sell to pool dealers , we had regional service centers who would sell all of our parts to consumers, because we are a manufacturer and not  a retail store. I understand that [redacted] was upset about this not being covered under warranty and having to pay for a replacement, however, it is clearly written in our warranty for this cleaner, it is not considered a manufacturer’s defect. Thank you!     JoAnn C[redacted]TECHNICAL SERV. TEAM LEADSmartPool LLC[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Ms. [redacted],
Our office has reviewed this matter and we are working to get this error corrected.  Please accept our apology for your inconvenience.  We have requested an immediate update today requesting deletion of the account.  We did not request any balance updates so cannot explain the balance changing from $854 to $894.  Please give the update time to take affect and then check with the credit monitoring service regarding the removal of the tradeline.
 
Sincerely,
 
Collection Associates, LLC
Collection Department

I am responding to case # [redacted] - [redacted] Smartpool received an email from [redacted] on 10/12/16 which read : Message: I bought the Climber on 4/14/16 from [redacted] in Englewood, FL. One of the wheels has fallen off and [redacted] is not a SMARTPOOL dealer yet so...

they gave me your phone # to get a box from you to ship the cleaner to you. Your phone # does not allow me to select a number for help. It just keeps recycling the same message so I am e=mailing you. [redacted]. Please advise me as to service. [redacted], [redacted] FL.33981 [redacted] , our Customer Service Representative answered Mrs. [redacted] email explaining to her SmartPool's warranty procedures. Smartpool does not supply a box nor do we pay for shipping into Smartpool or our service centers, unless the product was purchased within the last 14 days of the date of purchase . [redacted] followed warranty procedure, and Mrs. [redacted] was not happy with SmartPool's procedures , at which time [redacted] relayed that to me and we issued a shipping label.From: [redacted]Sent: Thursday, October 13, 2016 11:53 AMSubject: Re: ATTACHED IS YOUR [redacted] RETURN SHIPPING LABEL I want you to authorize [redacted] in Englewood, N.J. to give me a new cleaner and ship the one with a broken wheel to you.  The owners [redacted] and [redacted] and their phone number is [redacted]  I have reported your company and its service policy to the Revdex.com.  And I will be contacting [redacted] Headquarters about your lack of Warranty provisions.  I am not going to assume the cost and risk of shipping the pool cleaner and possibly never getting it back. Mrs. [redacted] was still not happy with this courtesy, and replied to [redacted] email demanding a new pool cleaner. SmartPool's warranty states : The warranty obligations of SmartPool, LLC shall be limited to repair or replacement of the product or any defective component, at the discretion of SmartPool, LLC. Mrs. [redacted]'s cleaner is almost 6 months old, we would not replace it with a new cleaner unless her cleaner could not be repaired, which is not the case.