Smartstyle

The owner promptly responded to my calls, came out and provided written estimates without delay I have hired this firm twice I have found the owner and the workmen to be professional, attentive to detail, and that they take pride in their services and workmanship I am pleased to have found them, with their good work and reasonable pricing I highly recommend this company

***See Attached***

I sent the following complaint to the Corporate Offices of Smart Style on 12/15/17, and got an automatic reply from Margaret F*, District LeaderI responded back right away asking for the best # to call her and attached the complaint on 12/16/I have not heard from them at all since then:
The same way I left compliments previously for Stylist Jennifer, I have to say this time was a nightmareElia is one of the rudest and most incompetent hair stylists I have ever hadFirst of all, my appointment was at 12:00pm, and she showed up at 12:50pm (almost an hour late)If I did not insist to know what was happening I would have never known that she was going to be lateBefore starting, I told her clearly that I did not want golden or metallic highlights, that I wanted blonde noticeable highlights (not too thin not too thick), and she started working on my hairI started wondering if she knew what she was doing when after bleaching my hair she asked me if I wanted toner (Isn't

I had a terrible experience today with Dy She is*** in her thirties probably and I went to the Smartstyle inside the Walmart in S Orlando Drin Sanford I wanted to get a haircut and flat iron When I asked the price Dy told me it would be for the style and for the cut because my hair was clean I told her that that was more than what she charged me last time for the flat ironing I told her she charged me around $ She checked in the computer and there was another employee behind her She said last time she charged me that amount because it was only a blow dry I told her she flat ironed my hair! I said it doesn't matter, I can do the flat ironing myself at home and that I would just do the haircut today She sat me and she was cursing talking about another employee saying that employee should "***" work at night Then when we were alone she said that I made her look bad in front of the supervisor and she didn't want her supervisor to think she was changing prices and*** I told her that I don't like the cursing She stopped cursingI guess she had charged me less the time I went in October but I didn't know it at the time I think she got a little ticked off because I probably made her look bad in front of her supervisor today (it was not my intention) I told her I wanted my hair cut to the base of my neck When she was finished, my heart sank, she had cut at shin length! I told her she cut it the wrong length She said my hair is dry and has curl and makes it look shorter but even when I pulled down on my hair I could tell she cut it the wrong length I didn't make a stink and I even gave her a $tip that she didn't deserve Last time I had come around October, I had tipped her $in cash for flat ironing my hair I hate the haircut I got today and I went straight to a wig shop and bought a wig that ill wear until my hair grows longer I straight ironed my hair at home My right side is one inch shorter than my left side and there are some stray hairs that are longer than my right side and my left side BTW, I asked her for an even simple cut so everything should had been even My hair so short that I don't even want to go back for them to cut an inch of the left so is even with the right Dy was very unprofessional today I regret trusting that woman with my hair today I don't know if ill ever go back to SmartStyle Hair Salon but I definitely know ill never have Dy touch my hair

Initial Business Response /* (1000, 9, 2015/06/30) */
We tried to accommodate herWe told her we could fix her hair cut or refund her moneyShe would not do anything with usHer husband has called here, his name is ***, but she has not called us to accept any of our offers

Complaint: ***
I am rejecting this response because: I was not informed of the curls not holding due to weather when services were provided; therefore, I did not agree to anything.I was informed of this after *** the manager called me several days laterHad I known
about this prior to getting the services I would have taken my business else whereFurthermore, I requested their hair to be washed and neither stylist did soI will not be back to this business and I will tell everyobe I meet how poor their services are.
Sincerely,
*** ***

The owner promptly responded to my calls, came out and provided written estimates without delay. I have hired this firm twice. I have found the owner and the workmen to be professional, attentive to detail, and that they take pride in their services and workmanship. I am pleased to have found them, with their good work and reasonable pricing. I highly recommend this company.

[redacted]See Attached[redacted]

Review: On April 15 2015, I went to Smartsyle to have a color, highlights and hair cut.The highlights at the ends of my hair are a grayish ash color. I said something in the store after [redacted] (the stylist) was done and she kept saying that it was the poor lighting in the store.. When I got outside it was way worse than it was in the store.I called and complained about it and [redacted] said I had to be there by 4 (April 16) or come in on Saturday or Sunday to have a toner put on. I told her I couldn't di those days because I had to work and I can NOT get the weekend off.I was then told that by the time I could make it in that she would charge me again for the services. TO fix her mistake. I told her that I wanted all of the highlights the same color of my roots. I left two messages with the [redacted] number that I was given to me. NO ONE has called me back. I called the Kennewick store and asked who the area manager was and was told that they could NOT give me that information, I asked her to take my name and number to give it to the area manager to call me. No one has bothered to return my calls,Desired Settlement: I would like a refund so that I may go else where and get my hair fixed.