SmartTech Window and Doors Inc.

A window and door install at our cottage in December. The wrong door was installed. Pictures were sent to the salesman at the time. He agreed it was ugly and not to the standard for the company. He promised it would be replaced within weeks. The installers damaged the hardwood floors during the install. The flooring needs to be replaced. The salesman promised the floors would be replaced.

Since the install, I have texted and called every week to two weeks, each time being told it's either been ordered or that someone will call me back. No one ever calls me back. I am continually being fed a line that I will be contacted or emailed within a few days, but it never happens. It's now been 4 months, and we are no closer to solving this than we were the day the installers made the mistakes they did.

Winter has gone, and with warm weather, we can now see the window install was also botched, with well over an inch of clear silicone on each side of the windows — either measured wrong or cut too big; either way, it's beyond acceptable workmanship for a company. Out of pure frustration, I am lodging this complaint to attempt to force their hand to deal with me and to fulfill their broken promises. Replace the door as promised. Replace my flooring as promised. Address the install job of the windows.