SMC Business Councils

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello, Thank you Revdex.com to help consumers with issuesthis is great.I provided to RSS ( I contracted with them) pictures I took the very day from the truckI signed a release sheet stating the items were damaged and took picturesthe vlue of $is a typo, I communicated to RSS in a first place the total value of items in a document with pictures and the catalogue price for these itemsvalue can fairly be estimated under $1000, not $any expert can assess that.I understand the terms of the insurance I contracted : it only covers total loss of shipment based on declared valuehere, it is not about MY insurance, but RSS insurance : when their crew break items, damage walls, etcit is their responsibilityit would be too easy if they could break almost everything, damage properties, etcand just walk awayTheir responsibility in breaking those items is clearly reported and establishedAs a business they have a legal obligation to be insured.It is a shame that for such a small value they are not willing to settle on the compensation and not assume their responsibility.I am hopping that with the Help of the Revdex.com, they will settle on something that is A) their responsibility B) a relatively small amount.happy to provide with any documentation Revdex.com may require Thank you very much Regards, [redacted]

Dear [redacted] ? ? Please see below email exchange with Mr [redacted] , this claim has been resolved? Hi [redacted] , ? Thank you for your acceptance, check will be mailed this weekYour file is now closed? With Kind Regards, [redacted] ? [redacted] ? [redacted] On Mar 28, 2018, at 1:PM, [redacted] F [redacted] IV < [redacted] > wrote: ? Please mail the check to the following address: ? [redacted] Sent from my iPhone On Mar 28, 2018, at 5:PM, [redacted] < [redacted] > wrote: Hello [redacted] , ? I’m sorry for delayed reply, I was on vacation last week and just returned back yesterday? Please be informed that you have purchased a total loss insurance coverage that only covers losses or damages to the entire shipment and does not cover damages for the individual items? Therefore, per industry standards, we can only offer you basic valuation coverage at $per lbs per item? Estimating each pieces weighing at appx lbs, you will be refunded a sum of $ ? Upon your acceptance, RSS will issue a check for reimbursement and mail it to your address? With Kind Regards, [redacted]

To Whom It May Concern, ? In January 2017,? the? container for this? particular? customer arrived in? to the? Houston port? It was placed on customs hold for? a VACIS? exam? (which is an x-ray).? This? is? becoming more common on import containers.? The percentage of containers being randomly selected for exams is increasing dailyUS Customs is selecting them for either a VACIS exam or an intensive? exam? We informed the customer? immediately about customs hold? when we received wordShe? was informed on a daily basis on the progress? of her inspection? until? the? container was finally released by US customs and railed to Denver rail? On January 20th, customer received an invoice for? the? exam fees? which included the? container transport? to/from the? exam site, the inspection? and administrative fees? which came to a total of? $1,The customer immediately contacted our office to express dissatisfaction and the following email was sent in response: ? Hi ***, ? Michelle has forwarded me your email because she is in a meeting.? ? ? Unfortunately, we have absolutely no control over which containers/shipments US Customs? randomly? selects for inspections? The fees associated with the customs inspection on your container came to $1170.? These charges are for the following: ? US CUSTOMS ORDERED RANDOM EXAMINATION FEES -- ? CUSTOMS ADMINISTRATIVE FEES, TRANSPORT CONTAINER TO EXAM SITE, VACIS EXAM, TRANSPORT BACK TO THE PORT ? Thankfully, US Customs didn't order an intensive exam because those fees can easily exceed $3000.? There is no possible way that we could have known your container would be randomly selected upon arrival.? ? On our agreement, we include the 'customs clearance' not random examinations that are ordered by customs? RSS LLC does not receive one cent from these charges.? These charges were billed to us and in order for us to pull the container out of the port we need to pay them.? If we don't pay them by the end of today, the container will go into storage and demurrage beginning? 1/and those charges can run about $per day.? ? Unfortunately, our hands are tied.? We are not speculating anything and are only asking that you pay the charges that we have been invoiced for due to US Customs random examination of your goods? Please remit the payment ASAP because we have to get the release in order before the end of the day so that the container moves to Denver as scheduled? After going back and forth several times, customer paid the balance and container was moved to its final destination without any? additional? delays? Several? days after delivery,? the? customer contacted for? our office for? copies of the customs documents as a proof that container was examined.? Customer was? provided? with the? documents for customs? as well as the email notification received pertaining to her shipment.? ? Yes, it is an unfortunate situation but it is out of our control.? Per our agreement with the customer, any customs related charges are excluded on her contractHad we been able to predict that this was going to happen, we would have invoiced her for it before her shipment even left to come to the US? ? With Kind Regards, [redacted] ? [redacted] ? [redacted]

Hello [redacted] ? ? In response to this complaint, customer have contacted us on 1/3/stating that items were damaged at the time of delivery, please see attached delivery report and pictures of the damaged items? Customer purchased a total loss insurance policy that covers only entire shipment being lost or damaged and does not cover damages and lose to individual pieces? Even though our terms and conditions state the following, RSS LLC asked customer to provide reasonable estimate for repair so we can cover it? As soon as the repair estimate is received, our claims department will finalize this claim? Insurance information: Please ask your relocation consultant for rates and formsYour insurance certificate will be filed based on your declaration of the shipment’s value, all terms and conditions will be as per your Insurance policy, all claims, if any, should be submitted by you directly to the Insurance CompanyRSS, LLC and/or Carrier are not your Insurance brokers, nor your Insurance Company, and will not be responsible for any claim you may havePlease note, that by choosing not to insure, you are waiving your right for compensation in case of damage or lossIf you choose not to insure you hereby declare that RSS, LLC and/or Carrier has offered you to purchase marine insurance to cover your shipmentYou hereby further declare that if you decline to purchase the insurance offered to you, neither you nor any person or entity acting on your behalf shall assign, grant, authorize or allow any subrogation of your rights against RSS, LLC and/o carrier in connection with your shipment, and you shall indemnify RSS, LLC n/or Carrier for any loss they incur if you breach your agreement here-under or as a result of any claim or action of subrogation or otherwise asserted by any third party in connection with your shipment? ? ? ? With Kind Regards, [redacted]

*** *** check # in the amount of $ was mailed yesterday to Attorney General office in DE via USPS mail Best Regards, *** ***

Hello Alexandria, Per industry standards, RSSLLC is responsible for Basic Valuation in case of a damage. Basic Valuation entitles customer a compensation in the amount of $per pound/per article. Generously estimating the weight of those damaged items at pounds, Mr*** will be compensated in the amount of $39.60. RSSLLC will gladly issue a refund check as soon as customer provide us with the address for refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, Thank you Revdex.com to help consumers with issuesthis is great.I provided to RSS ( I contracted with them) pictures I took the very day from the truckI signed a release sheet stating the items were damaged and took picturesthe vlue of $is a typo, I communicated to RSS in a first place the total value of items in a document with pictures and the catalogue price for these itemsvalue can fairly be estimated under $1000, not $any expert can assess that.I understand the terms of the insurance I contracted : it only covers total loss of shipment based on declared valuehere, it is not about MY insurance, but RSS insurance : when their crew break items, damage walls, etcit is their responsibility. it would be too easy if they could break almost everything, damage properties, etcand just walk away. Their responsibility in breaking those items is clearly reported and establishedAs a business they have a legal obligation to be insured.It is a shame that for such a small value they are not willing to settle on the compensation and not assume their responsibility.I am hopping that with the Help of the Revdex.com, they will settle on something that is A) their responsibility B) a relatively small amount.happy to provide with any documentation Revdex.com may require Thank you very much
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** check # in the amount of $ was mailed yesterday to Attorney General office in DE via USPS mail Best Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[On the document that I received from Masterplace International Limited wasn't any indications for charges , no charge was documented and called them and they said that they never charged this amount I have the entry number and they looked by entry and said this amount was never chargedCompany that supposedly make the random check is Masterplace International Limited 147-th Street 2nd floor Jamaica, NY US tel and my entry ID is D52-5901244-port Huston 5301.Masterplace International responded to me that they never charged and if I was charged RSS,LLC charged me without any reasonRandom check never been performed and I have no documents of the random check RSS did not provide any documents of the random check and they said it was done internally This is a international entry and if any check was performed I should have any documents , but no check was donePlease ask RSS,LLC for documents that shows random check was done and amount charged from authorities
Regards,
*** ***

*** *** I have never received this complaint as this customer was satisfied, kindly see below email communication between customer and our claims department, this case was closed and refund was mailed and cashed: Dear Mr***, This is to inform you that check #
was mailed out today as instructed

To whom it may concern, With each shipment the customers have the option to purchase insurance coverage. This customer purchasedatotal loss insurance policyin the amount of$8000, which was his declaredvalue for thecontents of the20’ container. This insurance policy has a
$deductible Per our terms and condition which Mr*** signed, it states the following regarding insurance: Insurance information: Please ask your relocation consultant for rates and formsYour insurance certificate will be filed based on your declaration of the shipment’s value, all terms and conditions will be as per your Insurance policy, all claims, if any, should be submitted by you directly to the Insurance CompanyRSS, LLC and/or Carrier are not your Insurance brokers, nor your Insurance Company, and will not be responsible for any claim you may have. Please note, that by choosing not to insure, you are waiving your right for compensation in case of damage or lossIf you choose not to insure you hereby declare that RSS, LLC and/or Carrier has offered you to purchase marine insurance to cover your shipmentYou hereby further declare that if you decline to purchase the insurance offered to you, neither you nor any person or entity acting on your behalf shall assign, grant, authorize or allow any subrogation of your rights against RSS, LLC and/o carrier in connection with your shipment, and you shall indemnify RSS, LLC n/or Carrier for any loss they incur if you breach your agreement hereunder or as a result of any claim or action of subrogation or otherwise asserted by any third party in connection with your shipment The shipment for Mr*** was due to arrive into port on 4/The shipment was delivered to Mr*** on May 9th On May 15th, the delivery agent contacted our office to inform us that Mr*** contacted them to state that there were items damaged. Attached is the delivery report that states the same. The same day, May 15th, we were contacted by Mr*** and he stated the following: Thank you for deluvering our furnitures and household itemsitems were damaged during the process: A trash bin A projector screen A frame How does that work regarding the insurance we took ? Thank you We responded back to Mr*** and informed him again that the insurance he paid for was for total loss and does not cover damage to individual items. On June 2nd, he came back to us stating that items were now damagedWe again responded stating that the insurance coverage was for total loss only. On 6/7, Mr***contacted RSSagain by phone regarding the few damaged items. Mr*** was advised to file the claim in writing and did so the same day. Heasked to receive compensation for the following pieces that supposedlywere damaged during transit. Specifically he is stating that the delivery team damaged the items when they had to be offloaded from the container into a delivery truck. Mr*** didn't provide a mandatory customs document (TOR) when initially asked for it, so the delivery team overseas was required to unload the shipment into a bonded warehouse so the clearance could be done I have attached the pictures he sent us of the items that suffered damagesAgain we mentioned to Mr*** that the insurance he paid for was for total loss Mr*** has stated in his complaint to you that the few items damaged didn't have a high dollar valueHis exact words: in fact everything that was carefully stored into the container under my supervision got randomly transferred into a truck, resulting in damaging few itemsthe dollar value is not big, but it was reported (took pictures) and filed that these items were damaged.He continues to state the following regarding the value of his damaged items: given the small amount ( less than dollar) On6/28, we received an email from Mr*** stating the following (we responded to every single email/telephone message/call received so his comment about no reply is not accurate): As I suspected, no reply from you nor your managementI reported on several website what happened and formally complained at Revdex.comnext step is that you will hear from my lawyerit is a shame to end up having to do this, and the negative publicity/ loss of business you will face when you could have just handled a reasonable compensation for the damaged items that your Crew/partner caused Due to the fact that the value of Mr***'s damaged goods is less than $and the insurance deductible is $200, the insurance company would deny his claim because it is less than his deductible. In this industry there is something called Basic Valuation. Basic Valuation entitles you to compensation in the amount of $per pound/per article. Generously estimating the weight of those items at pounds, Mr*** will be compensated in the amount of $ It's very unfortunate that there were any damages to Mr***'s shipmentIt's unfortunate when any shipment has damages regardless of how small they are It is however a terrible shame that Mr*** feels the need to slander our online name over less than $We welcome the opportunity to answer to his lawyer and will provide all the necessary documentation to Mr***'s lawyer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12687827, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Afternoon *** and thank you for the reply,Attached is the quote and email traffic I provided to RSS, LLC on March (Attachments & 2). To date, they have been nonresponsive which is why I engaged you all this morning. In regards to the insurance, I never declined any insurance. I purchased all of the insurance I was offered. Their team and I talked at length about the value of the goods being shipped ($20,000). I even paid for additional crating, at their recommendation, to maintain the integrity of load during shipping I inquired about the insurance documents only speaking to total loss. They never responded to the inquiry. Traffic is below and at the fourth attachment. Attachment validates the additional charges for crating and the insurance premium I paid. When you liaise with RSS, can you have them to provide a timeline for resolution? They are still not responding to any emails from me. I provided the quotation for repairs on March and need to know what their “Claims Department” decided Thank you, *** ** *** **

Hello Alexandria, Per industry standards, RSSLLC is responsible for Basic Valuation in case of a damage. Basic Valuation entitles customer a compensation in the amount of $per pound/per article. Generously estimating the weight of those damaged items at pounds, Mr*** will be compensated in the amount of $39.60. RSSLLC will gladly issue a refund check as soon as customer provide us with the address for refund

*** *** I have never received this complaint as this customer was satisfied, kindly see below email communication between customer and our claims department, this case was closed and refund was mailed and cashed: Dear Mr***, This is to inform you that check #
was mailed out today as instructed

Dear ***? ? Please see below email exchange with Mr***, this claim has been resolved? Hi ***, ? Thank you for your acceptance, check will be mailed this weekYour file is now closed? With Kind Regards, *** ***
*** ***
*** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
*** *** ***
***? ***
***? *** On Mar 28, 2018, at 1:PM, *** F *** IV wrote: ? Please mail the check to the following address: ? *** ** *** ***
*** ** *** Sent from my iPhone On Mar 28, 2018, at 5:PM, *** *** wrote: Hello ***, ? I’m sorry for delayed reply, I was on vacation last week and just returned back yesterday? Please be informed that you have purchased a total loss insurance coverage that only covers losses or damages to the entire shipment and does not cover damages for the individual items? Therefore, per industry standards, we can only offer you basic valuation coverage at $per lbs per item? Estimating each pieces weighing at appx lbs, you will be refunded a sum of $ ? Upon your acceptance, RSS will issue a check for reimbursement and mail it to your address? With Kind Regards, *** ***

Hello [redacted]? ? In response to this complaint, customer have contacted us on 1/3/stating that items were damaged at the time of delivery, please see attached delivery report and pictures of the damaged items? Customer purchased a total loss insurance policy that covers
only entire shipment being lost or damaged and does not cover damages and lose to individual pieces? Even though our terms and conditions state the following, RSS LLC asked customer to provide reasonable estimate for repair so we can cover it? As soon as the repair estimate is received, our claims department will finalize this claim? Insurance information: Please ask your relocation consultant for rates and formsYour insurance certificate will be filed based on your declaration of the shipment’s value, all terms and conditions will be as per your Insurance policy, all claims, if any, should be submitted by you directly to the Insurance CompanyRSS, LLC and/or Carrier are not your Insurance brokers, nor your Insurance Company, and will not be responsible for any claim you may havePlease note, that by choosing not to insure, you are waiving your right for compensation in case of damage or lossIf you choose not to insure you hereby declare that RSS, LLC and/or Carrier has offered you to purchase marine insurance to cover your shipmentYou hereby further declare that if you decline to purchase the insurance offered to you, neither you nor any person or entity acting on your behalf shall assign, grant, authorize or allow any subrogation of your rights against RSS, LLC and/o carrier in connection with your shipment, and you shall indemnify RSS, LLC n/or Carrier for any loss they incur if you breach your agreement here-under or as a result of any claim or action of subrogation or otherwise asserted by any third party in connection with your shipment? ? ? ? With Kind Regards, [redacted]

To Whom It May Concern, ? In January 2017,? the? container for this? particular? customer arrived in? to the? Houston port? It was placed on customs hold for? a VACIS? exam? (which is an x-ray).? This? is? becoming more common on import
containers.? The percentage of containers being randomly selected for exams is increasing dailyUS Customs is selecting them for either a VACIS exam or an intensive? exam? We informed the customer? immediately about customs hold? when we received wordShe? was informed on a daily basis on the progress? of her inspection? until? the? container was finally released by US customs and railed to Denver rail? On January 20th, customer received an invoice for? the? exam fees? which included the? container transport? to/from the? exam site, the inspection? and administrative fees? which came to a total of? $1,The customer immediately contacted our office to express dissatisfaction and the following email was sent in response: ? Hi [redacted], ? Michelle has forwarded me your email because she is in a meeting.? ? ? Unfortunately, we have absolutely no control over which containers/shipments US Customs? randomly? selects for inspections? The fees associated with the customs inspection on your container came to $1170.? These charges are for the following: ? US CUSTOMS ORDERED RANDOM EXAMINATION FEES -- ? CUSTOMS ADMINISTRATIVE FEES, TRANSPORT CONTAINER TO EXAM SITE, VACIS EXAM, TRANSPORT BACK TO THE PORT ? Thankfully, US Customs didn't order an intensive exam because those fees can easily exceed $3000.? There is no possible way that we could have known your container would be randomly selected upon arrival.? ? On our agreement, we include the 'customs clearance' not random examinations that are ordered by customs? RSS LLC does not receive one cent from these charges.? These charges were billed to us and in order for us to pull the container out of the port we need to pay them.? If we don't pay them by the end of today, the container will go into storage and demurrage beginning? 1/and those charges can run about $per day.? ? Unfortunately, our hands are tied.? We are not speculating anything and are only asking that you pay the charges that we have been invoiced for due to US Customs random examination of your goods? Please remit the payment ASAP because we have to get the release in order before the end of the day so that the container moves to Denver as scheduled? After going back and forth several times, customer paid the balance and container was moved to its final destination without any? additional? delays? Several? days after delivery,? the? customer contacted for? our office for? copies of the customs documents as a proof that container was examined.? Customer was? provided? with the? documents for customs? as well as the email notification received pertaining to her shipment.? ? Yes, it is an unfortunate situation but it is out of our control.? Per our agreement with the customer, any customs related charges are excluded on her contractHad we been able to predict that this was going to happen, we would have invoiced her for it before her shipment even left to come to the US? ? With Kind Regards, [redacted]? [redacted]? [redacted]

To whom it may concern, ? ? With each shipment the customers have the option to purchase insurance coverage.? This customer purchasedatotal loss insurance policyin the amount of$8000, which was his declaredvalue for thecontents of the20’ container.? This insurance policy has a
$deductible? Per our terms and condition which Mr[redacted] signed, it states the following regarding insurance: ? Insurance information: Please ask your relocation consultant for rates and formsYour insurance certificate will be filed based on your declaration of the shipment’s value,? all terms and conditions will be as per your Insurance policy, all claims, if any, should be submitted by you directly to the Insurance CompanyRSS, LLC and/or Carrier are not your Insurance brokers, nor your Insurance Company, and will not be responsible for any claim you may have.? Please note, that by choosing not to insure, you are waiving your right for compensation in case of damage or lossIf you choose not to insure you hereby declare that RSS, LLC and/or Carrier has offered you to purchase marine insurance to cover your shipmentYou hereby further declare that if you decline to purchase the insurance offered to you, neither you nor any person or entity acting on your behalf shall assign, grant, authorize or allow any subrogation of your rights against RSS, LLC and/o carrier in connection with your shipment, and you shall indemnify RSS, LLC n/or Carrier for any loss they incur if you breach your agreement hereunder or as a result of any claim or action of subrogation or otherwise asserted by any third party in connection with your shipment? The shipment for Mr[redacted] was due to arrive into port on 4/The shipment was delivered to Mr[redacted] on May 9th? On May 15th, the delivery agent contacted our office to inform us that Mr[redacted] contacted them to state that there were items damaged.? Attached is the delivery report that states the same.? The same day, May 15th, we were contacted by Mr[redacted] and he stated the following: ? Thank you for deluvering our furnitures and household itemsitems were damaged during the process: A trash bin A projector screen A frame How does that work regarding the insurance we took ? Thank you? We responded back to Mr[redacted] and informed him again that the insurance he paid for was for total loss and does not cover damage to individual items.? ? On June 2nd, he came back to us stating that items were now damagedWe again responded stating that the insurance coverage was for total loss only.? ? On 6/7, Mr[redacted]contacted RSSagain by phone regarding the few damaged items.? Mr[redacted] was advised to file the claim in writing and did so the same day.? Heasked to receive compensation for the following pieces that supposedlywere damaged during transit.? Specifically he is stating that the delivery team damaged the items when they had to be offloaded from the container into a delivery truck.? Mr[redacted] didn't provide a mandatory customs document (TOR) when initially asked for it, so the delivery team overseas was required to unload the shipment into a bonded warehouse so the clearance could be done? I have attached the pictures he sent us of the items that suffered damagesAgain we mentioned to Mr[redacted] that the insurance he paid for was for total loss? Mr[redacted] has stated in his complaint to you that the few items damaged didn't have a high dollar valueHis exact words: ? in fact everything that was carefully stored into the container under my supervision got randomly transferred into a truck, resulting in damaging few itemsthe dollar value is not big, but it was reported (took pictures) and filed that these items were damaged.He continues to state the following regarding the value of his damaged items:? given the small amount ( less than dollar)? ? On6/28, we received an email from Mr[redacted] stating the following (we responded to every single email/telephone message/call received so his comment about no reply is not accurate): ? As I suspected, no reply from you nor your managementI reported on several website what happened and formally complained at Revdex.comnext step is that you will hear from my lawyerit is a shame to end up having to do this, and the negative publicity/ loss of business you will face when you could have just handled a reasonable compensation for the damaged items that your Crew/partner caused? Due to the fact that the value of Mr[redacted]'s damaged goods is less than $and the insurance deductible is $200, the insurance company would deny his claim because it is less than his deductible.? ? In this industry there is something called Basic Valuation.? Basic Valuation entitles you to compensation in the amount of $per pound/per article.? Generously estimating the weight of those items at pounds, Mr[redacted] will be compensated in the amount of $? It's very unfortunate that there were any damages to Mr[redacted]'s shipmentIt's unfortunate when any shipment has damages regardless of how small they are? It is however a terrible shame that Mr[redacted] feels the need to slander our online name over less than $We welcome the opportunity to answer to his lawyer and will provide all the necessary documentation to Mr[redacted]'s lawyer?