SMEG USA, Inc.

I purchased a kettle from Smeg, and like many other customers, I've noticed bubbling around the spout of the kettle which keeps growing larger. I contacted Smeg for a replacement, and a customer service representative initially agreed to provide one. He requested a lot of personal information from me, including photos of the kettle from various angles and a shared number, all of which I provided. However, when it came time to provide me with a tracking number for the new kettle, the department informed me they could not send me a replacement because the website I purchased from was not an authorized dealer of theirs. It's not possible for me to know which sites are your authorized dealers. If you believe a site isn't legitimate, then perhaps you should not allow them to sell your products. The issue here is the quality of the product. I need a new kettle, not one with quality issues.