SMET Monuments, Inc.

As of 11:am (EST) on August **, , we have absolutely no record of this consumer trying to contact usWe have looked at our past email contact history, and have done a full search by name, email address, phone number, and zip code , in our customer relationship management systemNow
that we have her phone number, we called at 11:am today and left her a message We included our call back number as well as a reference numberWe also let her know that there are three options of how we can compensate her (product replacement, refund via ***, or coupons)As far as this consumer's request for extra reimbursement for her "stress", that is not something we offer reimbursement forWe will however reimburse her for her Miracle Gel products, once she calls us back and lets us know what she wants to do

We understand the customer's displeasure in the product, and we are sorry that it did not live up to her expectationsWe will be issuing her a check for $USD (which is Canadian according to todays exchange rate)We do hope this clears up any issueWe perform rigorous testing and focus
groups on our products, prior to launch, and we will bring her complaints up to our research and development teams

Thank you for telling us about your unfortunate experience with Sally Hansen Insta Gel strips. This product has since been discontinued so we are unable to send you replacements. In lieu of a replacement, we are sending you a reimbursement in the amount of $60.00. You can expect to
receive the check within 6-weeks.We hope all your future purchases of Coty brands meet your expectations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What did they think I was suppose to do?....walk around with a darkened ugly looking nail polishThey think that by offering me products that that was going to satisfy me? They sound ricidiculous!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We will not be offering reimbursement of $45.00 for this customer's pedicure. We have offered this customer $7.00 (MSRP for the product Mega Shine Top Coat). As a good faith effort, we have also offered this customer 2 Sally Hansen coupons valued at up to $11.00 each, which the customer...

declined.  We will only offer possible reimbursement for services if the situation is a medical adverse event and the customer has medical bills that need to be submitted to our insurance company. At no time did we instruct the customer to go back to her salon to get a polish change or new pedicure. We feel we have made a good effort to appease this customer by offering a full refund of the MSRP of the product, as well as an additional 2 coupons of 11.00 each.

Hello,Thank you for contacting philosophy.  Unfortunately this customer was misinformed as her order package was delivered to the PO Box address she provided when she entered this order on our website.  It has been available for pick-up as of October [redacted].  The [redacted] SmartPost...

tracking number for this package is [redacted]. Please see attached documentation with tracking information detailing that the package has been delivered and waiting for the customer to retrieve from her local post office.If there should be any further questions please do not hesitate to contact the philosophy Customer Development Center at ###-###-####, Monday-Friday between 9:00am-8:00pm (eastern time) and ask to speak with Agent [redacted].Thank you,philosophy - Customer Development Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 First of all I wouldn't say I contacted your company (your website under Contact Us) 6 times unless it was true! so for you to question it, is not acceptable! Second of all I contacted you back & spoke to Cindy & gave her my [redacted] account ([redacted]) & I told her since you are saying you're not giving me anything for my time I'm asking your for a full refund of the 3 horrible Gel polish which I paid for & are now are in the garbage & my second request was $30 in Coupons so I can purchase your products that I like for my time & a gift from you for free! as the other money your refunding was my money to begin with which means your offer you're giving me nothing!That is what I want from you to end this claim & I think it fair in my option! thank you for your time[redacted]
  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As a one time courtesy to this customer, we will be issuing a refund check for $108.00. Our normal policy is not offer refund or return for non-returned items to us. However, we will make this one time exception. Please allow 6-8 weeks for the customer to receive her check, as this is our normal...

time frame for check printing.