Hello,Thank you for contacting philosophy Unfortunately this customer was misinformed as her order package was delivered to the PO Box address she provided when she entered this order on our website It has been available for pias of October *** The [redacted] SmartPost tracking number for this package is [redacted] Please see attached documentation with tracking information detailing that the package has been delivered and waiting for the customer to retrieve from her local post office.If there should be any further questions please do not hesitate to contact the philosophy Customer Development Center at ###-###-####, Monday-Friday between 9:00am-8:00pm (eastern time) and ask to speak with Agent ***.Thank you,philosophy - Customer Development Center
As a one time courtesy to this customer, we will be issuing a refund check for $Our policy is not offer refund or return for non-returned items to usHowever, we will make this one time exceptionPlease allow 6-weeks for the customer to receive her check, as this is our normal time frame for check printing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all I wouldn't say I contacted your company (your website under Contact Us) times unless it was true! so for you to question it, is not acceptable! Second of all I contacted you back & spoke to Cindy & gave her my [redacted] account ( [redacted] ) & I told her since you are saying you're not giving me anything for my time I'm asking your for a full refund of the horrible Gel polish which I paid for & are now are in the garbage & my second request was $in Coupons so I can purchase your products that I like for my time & a gift from you for free! as the other money your refunding was my money to begin with which means your offer you're giving me nothing!That is what I want from you to end this claim & I think it fair in my option! thank you for your time [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hello,Thank you for contacting philosophy Unfortunately this customer was misinformed as her order package was delivered to the PO Box address she provided when she entered this order on our website It has been available for pias of October *** The [redacted] SmartPost tracking number for this package is [redacted] Please see attached documentation with tracking information detailing that the package has been delivered and waiting for the customer to retrieve from her local post office.If there should be any further questions please do not hesitate to contact the philosophy Customer Development Center at ###-###-####, Monday-Friday between 9:00am-8:00pm (eastern time) and ask to speak with Agent ***.Thank you,philosophy - Customer Development Center
As a one time courtesy to this customer, we will be issuing a refund check for $Our policy is not offer refund or return for non-returned items to usHowever, we will make this one time exceptionPlease allow 6-weeks for the customer to receive her check, as this is our normal time frame for check printing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all I wouldn't say I contacted your company (your website under Contact Us) times unless it was true! so for you to question it, is not acceptable! Second of all I contacted you back & spoke to Cindy & gave her my [redacted] account ( [redacted] ) & I told her since you are saying you're not giving me anything for my time I'm asking your for a full refund of the horrible Gel polish which I paid for & are now are in the garbage & my second request was $in Coupons so I can purchase your products that I like for my time & a gift from you for free! as the other money your refunding was my money to begin with which means your offer you're giving me nothing!That is what I want from you to end this claim & I think it fair in my option! thank you for your time [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]