Smile Brands Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will
consider this complaint resolved
Regards,
*** ***

The reimbursement check for bank fees was mailed 9/8/15.
The credit card was refunded today for the extra payment.

The dental office will contact the client directly to attempt a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I am rejecting this response because, once again, I am being told different stories - I just got off the phone with the Smile Brands finance dept and was told three weeks to have the check processed.Three weeks? Even 10 days is absurd. This is not the first time I have received assurances that this would be resolved and while I have hope that it will be, past experience with this company, and the continued change in their stories make me doubt it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
[redacted] has made no effort to contact me as stated in its response. Moreover, merely being contacted by [redacted] is not an acceptable resolution to this matter. I have spoken to [redacted] representatives on many, many occasions about this matter and they continue to fraudulently and incompetently handle my account.
Regards,
[redacted]

Tell us why here...A representative from Bright Now Dental will contact the client.

All payments made were posted on time. All reporting to Equifax has been correct. Account was brought to current status as of February 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept the outcome.I began paying Smile Bright directly to Castle Dental in Dec. 2015 and I pay every month on time directly to the dental office. I have paid on time since then. The dental office did not communicate to Smile Bright. I should have not be penalized because the dental office failed to do their part.My credit report on Equifax should read current since Dec. 2015 and my past due is 0.
Regards,
[redacted]

Customer was contacted by office and discussed options to resolve matter. Customer is returning to office to have issue taken care ofBRIGHT NOW! DENTAL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Bill was finally submitted to correct Insurance.Would like a detailed reason as to why the doctor and her assistant would tell me that all procedures were pre-approved, when insurance wasn't correctly contacted until August 22nd.Would also like a detailed reason as to why the quote I signed was for 5215 dollars , while the amount submitted to my insurance was for 7300 dollars. 
Regards,
[redacted]

Tell us why here...A check for $250.00 was mailed to the client on 11/23/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

A refund request has been submitted. A check for $192.66 will be mailed to the client on November 17, 2016.

Tell us why here...a representative from Bright Now Dental will contact the client

A representative from Bright Now Dental will contact the client.

Issue has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It was agreed verbally over the phone 2 weeks ago that they would refund the drafted amount to my debit card, at this time my debit card was provided to them. They have my account information (as they have drafted it inappropriately numerous times and I have provided my debit card) I have waited now over two weeks for them to credit my account which they originally stated it would only take 3 to 5 business days. I have emailed them the day I submitted this complaint. I do not wish to keep calling them. They are now aware of the issue and need to take the professional action they said they would in order to correct it. Also, check has not been received via mail.  
Regards,
[redacted]

Smile Brands Finance has properly posted all payments received.  The account has been reported to Equifax accurately.