Smile Bright Store

I have three numbers for Smile Bright and none work. The website is impossible to work around - I want to order replace toothbrush heads and cannot find how-to do it

My wife bought two Smile bright electric platinum toothbrushes and both broke within months of opening the box. Have tried multiple times to get a refund or repair and they do not reply to emails. I don't know where else to go except BBB? How do you sell a product that breaks very quickly and offer a warranty that is difficult to utilize. She had one of these that lasted years, but the newer model is defective?

Hi,
We have reached out to this customer via email 3/as you can see in the first attachment
Today we have processed his request for additional smilepack items that can be seen in the confirmation we have processed today
This customer never responded
to our first reply; therefore, he was not taken care of, however, we have sent the additional units today
We have sent him email confirmation along with his invoice and order number ***We will also leave a voicemail on the number provided to us
Sincerely,
Client Service
Smilebrightstore.com

Review: I receive daily emails from amazon local regarding local product and/or service deals. Several weeks ago I received an email deal for smile bright tooth whitening kit. The advertised deal price was $15/kit,with additional kits also discounted.I purchased 4 o the Smile Bright tooth whitening kits for the advertised special o $39. I have received only 1 kit for my $39 which is the actual retail price of 1 kit.When I contacted amazon local their response was that they are only the middle man and any dispute is between myself and the supplies of the product. I sent an email to Smile Bright and they responded that they were sorry for any inconvenience but I have not heard back from them nor have I received either the 3 additional tooth whitening kits I ordered or an appropriate refund.Desired Settlement: I would be happy with either 3 additional tooth whitening kits that I purchased at the advertised special price or a refund of $24 to reflect the special price of $15 for 1 tooth whitening kit(which is what I received)

Business

Response:

Hi,

We have reached out to this customer via email 3/3 as you can see in the first attachment.

Today we have processed his request for 3 additional smilepack items that can be seen in the confirmation we have processed today.

This customer never responded to our first reply; therefore, he was not taken care of, however, we have sent the additional units today.

We have sent him email confirmation along with his invoice and order number [redacted]. We will also leave a voicemail on the number provided to us.

Sincerely,

Client Service

Smilebrightstore.com