Smile Center Dental Group

To whom it may concern:We received the customer complaint, ID of [redacted] , and it has been discussed within the office staff of the clinic at faultAll patient complaints are taken seriously and we want to assure you that the problem you brought to our attention is being addressedIt is unfortunate that there has been an apparent miscommunication on your appointments with the clinicAs we are aware, your condition needs immediate follow up due to expiring insurance.However, after looking at the schedule and the office hours, it appears to me there is some mistaken information pertaining to the closing of the office on the days which you visitedThere were two days the office had to close due to the snow storm, and a third day where the doctor called in for a personal emergencyRegardless of the closures, the front desk always logs into the system to call all patients to notify them of any cancelations or reschedulingIt is possible somewhere in this process; we did not get in touch with you.Please let us know as soon as you have decided upon another physician and we will transfer of your medical records for your extractions which you requestedWe are happy to complete the work in our clinic for the fillings if that is what you wish to do as wellThe doctor who works in this clinic has been with the company over years and it is the first complaint of this sort that we have seen.We are sorry for any inconvenience you have experienced, and wish you the best of luck in the futureOnce again, We hope to see you back in our offices, and continue caring for your oral healthPlease let us know the earliest date you are available to come to the office and we will make sure to assist fulfill your needs.Best Regards,Dr Vikas A.Owner/Founder

To whom it may concern:We received the customer complaint, ID of [redacted], and it has been discussed within the office staff of the clinic at fault. All patient complaints are taken seriously and we want to assure you that the problem you brought to our attention is being addressed. It is...

unfortunate that there has been an apparent miscommunication on your appointments with the clinic. As we are aware, your condition needs immediate follow up due to expiring insurance.However, after looking at the schedule and the office hours, it appears to me there is some mistaken information pertaining to the closing of the office on the days which you visited. There were two days the office had to close due to the snow storm, and a third day where the doctor called in for a personal emergency. Regardless of the closures, the front desk always logs into the system to call all patients to notify them of any cancelations or rescheduling. It is possible somewhere in this process; we did not get in touch with you.Please let us know as soon as you have decided upon another physician and we will transfer of your medical records for your extractions which you requested. We are happy to complete the work in our clinic for the fillings if that is what you wish to do as well. The doctor who works in this clinic has been with the company over 3 years and it is the first complaint of this sort that we have seen.We are sorry for any inconvenience you have experienced, and wish you the best of luck in the future. Once again, We hope to see you back in our offices, and continue caring for your oral health. Please let us know the earliest date you are available to come to the office and we will make sure to assist fulfill your needs.Best Regards,Dr Vikas A.Owner/Founder