Smile Makers of Memphis

On April XX XXXX I pay for upper and lower partial and temp. Partial for upper a total $2700.00 [redacted] file my insurance for upper and lower full dentures.My insurance paid Dr.[redacted] office I talk to [redacted] about it ask soon we get everything take care of we will refund you back.I submitted a letter to my insurance co. On 8/18/2014 regarding billing discrepancies and overcharges [redacted] review the charges.Desired SettlementRefundBusiness Response Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)No I do not accept their response yes I authorized charge for one upper temporary partial for $799.00 and one set of upper/lower permanent partial for $980.00 total of $2794.00 were put on a care credit care.They file my insurance for upper/lower denture which I did not received [redacted] denied the first claim because they file it wrong.April 25 2014 they re- file a claim for upper/lower denture my insurance paid a total of $799.00 I was told that I would receive a refund back when my insurance pay.Per phone conversation with Phyllis at Dr.[redacted] office with[redacted] independent dental consultant she have indicated that upper/ lower cast partial dentures were provided[redacted] currently has a claim on file for upper/ lower full dentures we're asking you to submit a corrected claim so that the patient claim can be corrected This is what they do send fault information. I never received any copy of work that I had doneFinal Business Response otlo7lzol5[redacted]DISPUTE RESOLUTION COORDINATORRE: [redacted] CASE# 40101193I AM DISPUTING THIS CHARGEBACK IN THE AMOUNT OF $2,79400,PATIENT [redacted] CAME INTO OFFICE ON 3/7/14 AND AUTHORIZED A CHARGE ON HER CARE CREDIT FOR $2,794.00 FOR AN IMMEDIATE UPPER /LOWERDENTURE AND A PERMAMENT UPPER/LOWER DENTURE. SHE WAS EXPLAINEDTHAT THIS WAS A PROMOTIONAL 12 MONTHS INTEREST FREE PROGRAM. SHEWAS ALSO EXPLAINED THAT HER INSURANCE WAS ONLY GOING TO PAY FOR50% OF ONE DENTURE AND SHE WAS GETTING TWO SETS.TWO SETS OF DENTURES WERE MADE FOR PATIENT. A UPPER AND LOWERIMMEDIATE SET. TEMPORARY); WAS MADE AND DELIVERED AND A UPPER ANDLOWER PERAMENT SET WAS MADE FOR HER.SHE SAID SHE DID NOT WANT THE PERMANENT LOWER SET THAT HAD ALREADYBEEN MADE FOR HER. SHE WAS PLEASED WITH THE LOWER IMMEDIATE SETBECAUSE IT FIT SO WELL. BOTH SETS OF UPPER AND LOWER DENTURES WEREMADE IN GOOD FAITH. SHE DECIDED THAT SHE DID NOT WANT TO PAY FOR THELOWER PERMANENT SIT AND KEEP THE LOWER IMMEDIATE SET BECAUSE SHEDID NOT WANT TO HONOR OR PAY FOR WHAT SHE ORDERED. ALL SERVICESWERE RENDERED.AN EXPLANATION WAS SENT TO HER INSURANCE EXLPAINING WHAT WAS DONE.WE ARE WAITING TO HERE BACK FROM HER INSURANCE.

I paid for dental services (dentures) that were never received. A refund was promised, in two installments but the business has yet to do so.On June 4, 2014, I went to Dr. [redacted]' office for dentures. On this visit, molding was completed for my dentures and I was quoted a price of $1730.00. On June 6, my credit card account was charged in the amount of $1730.00. On June 27th, I contacted the company since I had not heard anything and requested that my teeth be ready by July 12th. On July 14, I received a call from the office and was told that would not received my dentures until July 25.July 25 came and I did not receive any correspondence from the Dentist office. Later that month, I received a call stating that an appointment had been set for August 6. Upon arrival to this appointment, I was expecting to pickup my new dentures. I went to the back for my fitting only to find out that he (Dr. [redacted]) was requesting that I redo my molding and stated that it would take another 4 weeks before I would have dentures.I then requested that the services be cancelled and a refund of my money since it had been two months and no dentures had been made. The office administrator (Mrs. [redacted]) stated that she would return the money to my account.A week later after the money had not been returned, I called them and was told that it would take 10 working days for the money to be returned to my account. Then, she called me back and asked if they could make two installments on my account for the money. The first installment was suppose have been maade on September 5 and the other on September 20.Needless to say as of September 9, they have not returned any money to my account which causing the account become delinquent in the amount of $35.00 for failure to pay on time.Desired SettlementI am seeking setttlement in the amount of $1730.00, which is the amount that I was charged and the $35.00 late charge that has been assessed to my account.Business Response Patient [redacted] came in on 6/04/2014 and wanted to get started on an Upper and Lower Denture. She charged $1730.00 to get started on an Upper and Lower Denture on care credit. She agreed to charge the $1730.00 on her [redacted] in order to receive the promotional plan to get 12 months interest free. She also received a discount from her insurance plan for $815.00 for the Upper and $815.00 for the lower. With her plan she her insurance requires her to pay when the service is started because of the discount she received. The normal fee with out insurance would have been $1500.00 for the Upper Denture and $1500.00 for the Lower Denture a total of $3000.00. Her payment were divided into 12 months interest free and she was only required to pay the minimun amount due back to [redacted]. Mrs. [redacted] was told that we would handled the refund in the office. She was also told that we did not handle refunds in the office that it would have to be sent to our accountant for the refund for processing. Mrs. [redacted] did not wait for the refund ,instead she called [redacted]. We notified [redacted] that patient started the work impressions were taken the case was sent back and forth to the lab several times. she was notified that it would take several visits to complete.She went out of town and when she came back we tried to complete her case. She did not want to complete the treatment and wanted a refund to the care.[redacted] instructed us to wait until the matter was resolved.If we processed a refund it could result and a double refund. We are trying to get this matter resolved as soon as possible.Sincerely, Dr. [redacted]

To whom it may concern:The [redacted] Dentistry (Dr. [redacted]) located at [redacted] in [redacted] charged opened up a [redacted] account on my behalf & incorrectly charged the account $1316.70 for Services not rendered for a partial, a crown, & a root canal. After being charged for the root canal, I was told that I didn't need it & I was advised not to get the partial at that time. I was working with their Representative at the business location at [redacted] She was in the process of crediting my Care Credit account for the $1316.70, & straightening up the office account records for the incorrect charges. But when I called back to talk with her, I was told that she no longer worked there. Mrs. [redacted] works the Administrative side of the Dental office & was informed of the issue. Mrs. [redacted] indicated that she would work on getting the issue resolved for me. Eventually, she told me that I needed to get some teeth whitener or other Services, instead of them issuing a credit to my charge account. They finally did a temp crown & within, about the past year or so, they worked on replacement of the temp crown with a perm crown. [redacted] was informed of the incorrect charges to my account. Payments have still been required towards the balance, in order for it not to negatively affect my credit. I have given them every opportunity to credit the charges to my account & resolve this issue for me. The relief that I am asking is for the Dental office to credit my [redacted] account for the amount that I was incorrectly charged. Any relief that can be provided will be greatly appreciated,thanks in advance,[redacted]Product_Or_Service: Dental ServicesDesired SettlementThe relief that I am asking is for the [redacted] dental office to credit my [redacted] account for the amount that I was incorrectly charged. Any relief that can be provided will be greatly appreciated,thanks in advance,[redacted]Business Response I am disputing the charge back for $1,1316.70. Patient presented for treatment on [redacted] She wanted to start treatment for a partial before the end of the year of [redacted] so that she would not lose her benefits for [redacted] with her insurance. Impressions were made for a lower partial and a crown and was sent to the lab for processing. The problem came in when her insurance did not pay for the partial. She had met her maximum at another office. The partial was made several attempts were made to deliver the partial. She made several appointments for delivery and did not come in to pick up the partial. The crown was delivered. She wore the crown for two years and after two years she decided she did not like the shade of the crown. At that time she was told that we would redo the crown for her at no additional charge and change the shade. She selected a second shade and signed off on it has she had done the first time. She was also told that her teeth had shifted because she did not wear her partial; and this could lead to other problems with her crowns that had been made for her. She was told we would have to remake her partial because her teeth had shifted. She had been non-compliant with her appointments and treatment. Every attempt was made to reschedule her appointments. We wrote off $1320.00. Every effort was made to resolve the matter. The work was done and she was non-compliant. This matter has been resolved with [redacted]Sincerely,[redacted]