Smile & Wave Combustion Reviews (%countItem)
Smile & Wave Combustion Rating
Address: PO Box 598, Kyle, Saskatchewan, Canada, S0L 1T0
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Stmt of ***, 4-21-2020;.Stmt of *** 4-11-2020;
S & W Combustion Inv 12-13-2020; Stmt 4-08-2020 w/79.59% int & collection threat
*** statements re Criminal Interest and Unfriendly billing demands, as well as price gouging on delayed billing for minimal work performed in short visits, yet charged for 5.5 hours for 2 people at $90 per hour and $45 per hour. There was no documentation of times and dates. There was unconscionable disregard for difficulties or for making reasonable efforts to help with difficult temporary situations.
There was never any quote re expected amount to be billed and no contract was ever signed. *** tried to request reasonable terms of payment when it was impossible to make immediate payment when there was no income while the motel was being repaired, and had no idea there would be such exorbitant interest or demands added.
Censure of the billing practices and price gouging. The threat of going to Collections seems to be their method and I cannot justify any payment without my husband agreeing, so I have no option but to hope they would be more amenable or that if this would be taken to court there would be a record of the circumstances and that these practices would be made to be recognized as bad business practice. They justified their position to the RCMP when one of the constables inquired into the claim that they were charging Criminal Interest, which showed up on their statement as being 79.59% per annum, when the upper Federal limit is 60% per annum. They seem to have no regard to their customers' concerns or that there is any limit to what they can do.
On November 6th Journeyman Gasfitter *** responded to a call at the Motel from *** and *** He and a 2nd year apprentice placed an air test on the gas system as outlined by The Saskatchewan Gas code. The air test failed. We were incredibly busy at the time, but given that there was a a Saskenergy strike on, no utility workers were going to show up and the building was heating with electricity and *** had grafted an electric water heater to provide the building with temporary hot water, the owners assured us there was no panic, the dryer was in pieces and *** asked me for parts to fix it. Upon return, a leak was repaired, a gas test was performed and it failed.
12 NOV2020: The Strike was over, a permit was pulled and appointment made to meet Saskenergy to set the meter on Nov 14th. On November 14th Journeyman Gasffitter *** (***) and 2nd year apprentice returned, soap tested the entire gas system (2 water heaters, dryer, 2 fireplaces, gas range and exterior gas line to garage with unit heater). We discovered a leak at the gas riser to the garage and repaired it. Then we disconnected all appliances as per code and tested through the open valves. The test held, 15 psi for 15 mins. We assisted the Saskenergy tech in installing the meter, we reconnected all appliances and soap tested each joint, then we test fired every appliance and put a manometer on the unit heater. We noted that the right water heater had split, it was inoperable. And we left. The invoice was delivered 13 December; The breakdown highlights are $180 for a commercial permit and $5 admin fee (office time to set up and process), 2 hours shop rate and 3.5 hours shoprate, the first and second visits from Journeyman gasffitters and card carrying apprentices. parts used, shop supplies and taxes. All precisely recorded and accurate, no price gouging or inflated amounts.
*** calls *** and asks about a new water heater, verbal quote was given. she asked about a used gas hot water heater, verbal quote was given. *** (again my name isn't *** told her had one that would be perfect for their needs and could deliver it (appliance only, not the install) and give a 3 month warranty on it. They said they would think about it. Then a phone call about the invoice, they (*** and *** said it was more than they had expected. *** pointed out how much work there was, that there was 2 leaks and it was a large commercial building that was old and had had several additions and alterations to the natural gas system. When told they couldn't pay the full amount *** responded with, " Please pay what you can,when you can,as soon as you can. anything outstanding will collect interest." To clarify here: I didn't give them any break or permission not to pay, I told them that we would *** the conditions of the invoice and that I understood that that they would be paying in portions until the balance was zero. I appreciated the phone call.
Regarding the "equipment deal" *** has imagined. I don't know what that is, Smile & Wave's offer of a used hot water heater was a sale to him, for money, then the offer to install it would be extra, time and materials and permit. In no way, shape or form does this have anything to do with the meter set and it certainly doesn't make the Meter set invoice cheaper or grant a longer period to pay.
They paid a couple of installments and then at the 90 day ***, when our normal policy is to send people to Collections, we send them a reminded that we we hadn't received any money (since 31 January 2020). It was March 13th at this time. No phone from *** & *** no attempt. Instead I get a call From Kyle RCMP investigating criminal Interest. At Smile & Wave we charge interest until 90 days and then send the account to collections, that is it. Once explained to the RCMP our policy, we were assured that we had done nothing criminal and only if we had continued to charge interest a full year and satisfy the part of their description of an illegal activity would we be at fault. We weren't. Our accountant laughed dismissively and the RCMP didn't pursue it because there was nothing to pursue; no illegal activity.
All this gasfitting labour, billing and conversations happened before COVID-19, we did a good job in a large commercial building,during a utility workers'strike, $271.92 worth of the total was Government permits and taxes, no attempt was made by *** & *** to continue making payments after 31 January or call and communicate in any way. When *** and *** received the complaint from the Revdex.com, we called *** and *** to ask how we could find a resolution at which point (I mean 10 seconds into the call) *** became abusive and swearing, making angry accusations and threats to see us in court. We called ***, *** yelled in the background, she wondered why we could do this to her, to a new business that was just getting off the ground etc. To which *** stated (calm and cool)that we paid for gasoline and permits and taxes and wages and put ourselves in danger and that we carry liability, that the time to complain was upon receipt of the invoice and that COVID-19 played no role in this, she explained that we are not a bank and we were never asked if we wanted to carry debt for her business. They have since sold the business and we we have received no payment.
This is debtors logic and I am deeply saddened that we all have to waste our time dealing with it.
On 08 *** 2020 Smile & Wave issued a letter to *** and *** requesting the original balance be paid, that all the interest charges would be removed and the case with Collections dropped, upon receipt of that payment. We would also would include a free used hot water heater with 3 month warranty (no install) just to facilitate the end of this ordeal. They have sullied our reputation, wasted our time, abused our staff, lied and made erroneous and outrageous claims in order to avoid paying a fair and invoice for honest work.
Did not see your email re case closed 6/4/2020 until 6-12-2020. Update of events. Rude call from unidentified person to Martin Fox 5/04/2020 demanding payment followed by letters from *** in Saskatoon, dated 5/04, with no validation but demanding payment within 7 days.
These letters had been forwarded when we were moving and travelling. Response by *** to that letter is dated 5/25/2020, copy of which is attached.
Following my response to Mr *** of *** we received another letter from Smile and Wave (unsigned) which included an adjusted statement and offer which included statements that were not true. Our response had stipulated that we required a review confirmed for accuracy by a competent witness (the lead technician who performed the work) who would attest to its accuracy and truthfulness. We have not received any such communication, which we allowed 30 days from the date the *** received the letter.
In the absence of such signed documentation we stated that no further amounts would be paid. If they want to take this to a court, *** would welcome the opportunity to have it reviewed in a competent court. We have not yet seen anything that has been signed and attested for truthfulness.
Smile & Wave has addressed all of the concerns brought forth by the customer. We have made concessions and offered apologies in the form of discounts on future material. We have forgiven all interest on the original invoice and double-checked if any wrong doing or illegal activity took place with our business practices and are satisfied and confident that there wasn't. We will not be supplying any requested forms or documents swearing that the work we did was true and the billing just; we have... in the form of the original invoice. The original invoice clearly states when we were there, who was there, for how long, what was done and what materials were used. What we haven't received is payment and are still pursuing that. The customer's agitation with a collection agency has nothing to do with Smile& Wave. We have not changed our position on the matter.