Smilebox Inc

These people just charged me $119.98 out of nowhere. I have never used their services and now I am being charged some automatic extension. I tried to call them but there is no customer service number available that leads to a human or a menu of options or anything and all the previously available numbers don't work. They have a message that instructs you to go to a web address that doesn't work. They are dishonest and should be shut down.

I set up a pro account subscription. I have never used it and tried to cancel. There phone says it doesn't allow phone calls. Went to the website. It shows I have a pro subscription but no button to cancel it. Another place I look shows I don't have a subscription but I am getting a month charge of $ 6.99. I have done everything possible to cancel this.

Used Smilebox before web version. Thought I would try new version by paying (which I thought was a monthly subscription). I am a pensioner and because I trusted the company and thought I was paying $11.99 proceeded to pay but was charged a yearly fee of $139.99. I am not comfortable using program on internet and have sent an email but n response as yet. Certainly hope I receive a refund as it is if no use to me.

I've been using Smilebox (desktop version) for about 15 years. Since Smilebox is no longer supported by Adobe Flash, I can't get into my account anymore. So I asked them to stop the auto-renewal. Guess what, they auto-renewed, and they won't give me my money back. So, now I paid for a whole year for something I no longer can use. Also, the Smileboxes created a few years back are no longer retrievable or safable. I lost so many precious memories of people who are no longer alive. Just save yourself the trouble. Not a trustworthy or reputable company. After all these years as a customer, I am more than disappointed.

I was charged an annual renewal fee and went in to do a scrapbook page and it wound not work. Adobe Flash is not longer supported and you must have Adobe Flash to use Smilebox. I have emailed and emailed and I get a standard response that they are busy. I asked to cancel and they said my Smilebox was good for one year - BUT I CAN NOT USE IT!. I am a longtime user and very upset

I do not usually write online reviews, but compelled to do so. I'd been a Smilebox customer for 7 years on and off using their desktop version. Every year I tell myself to stop using the software as it is buggy and does not work. But I just mainly use it for Christmas so I forgive and pay the money and use it. This year no different. Tried desktop created card and then while sending it kept failing of course there is no support. So I saw their online version and used it. I subscribed for monthly and later I was charged for annual. Yes, they changed it and charged me year when I selected monthly and later told me they do not do monthly, but they advertised as such. Now online is considered a separate product from Desktop. So now I ended up with Desktop and Online products charged separate and lied to. They took 28 days to get back to my inquiry to say sorry we do not refund money. This is beyond frustrating and I advise folks to look for something else. This is sad that someone treat their long time customers this way

They are deceptive in what they charge. Their site was down when I tried to create and send e-cards. Getting in touch with someone to discuss any issues with is IMPOSSIBLE. They charged me $139.99 for a years subscription and will not refund me the money! SHAME ON YOU SMILEBOX!

FYI: Smilebox won't let you purchase a monthly subscription, forces you into a year, saying you can always cancel early, and then to find out you won't refund the remaining subscription (It's hidden in their terms and conditions, is what I was told when I wrote to inquire about the status of my refund). That's bad business! Shame on you, Smilebox. I'd recommend you look somewhere else for this service.

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 9th We checked our system and found that NAME signed up for our 7-day free trial, which continued on to an annual subscriptionHer account is under: [redacted] @comcast.net She subscribed to Smilebox and was billed $on June 11, for an annual subscriptionWe refunded the amount billed to his CREDITCARD credit card ending in on REFUNDDATEHer subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Liat B [redacted] Customer Support Team Lead Smilebox, Inc

December 12, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on February 2nd We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] He subscribed to Smilebox and was billed $on 12/15/2016, for an annual subscriptionThis payment was automatically returned by PayPal on Dec 15, because the funds were unclaimed for days We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Lead Smilebox, Inc

Case # [redacted] *** This letter is intended as a response to the complaint filed by [redacted] on April 28th We checked our system and found that [redacted] signed up for our 7-day free trial on April 19th 2015, which continued on to an annual subscription, as we no longer offer a monthly subscription optionHer account is under: [redacted] @gmail.com She subscribed to Smilebox and was billed $on April 27, for an annual subscription, which she cancelled on April 28th (the 9th day)After receiving her request and reviewing her account, we refunded the full amount billed to her MasterCard credit card ending in [redacted] on April 30th, Her subscription has been cancelled and she will not be billed againWe hope this will resolve this complaintSincerely, [redacted] Customer Support Team Lead Smilebox, Inc

For customers who would like to try our premium features before committing to a paid membership, we offer a 7-day free trial (credit card details required) for the first time usersAt the conclusion of your trial, your account will continue onto a subscription unless we receive a cancellation request from you before the end of the free trial period

December 21, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on December 1st, We checked in our system and found that the following account is a **FREE, basic account only**: [redacted] @comcast.net We kindly request from [redacted] to provide us with the following information at ‘’ [email protected] Please share with us the following information: 1) Full name on the credit card 2) Last digits only of the credit card charged 3) Date and amount of the last charge 4) The billing address entered 5) PayPal users: please provide the transaction ID or billing agreement ID We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Case # [redacted] NAME [redacted] This letter is intended as a response to the complaint filed by [redacted] on September 16, We checked our system and found that [redacted] had an annual subscription to Smilebox His account is under: [redacted] @gmail.com He was billed $on September 9, for an annual subscription We refunded the amount that he was billed to his credit card on September 18, Her subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

Hello, Unfortunately, we were unable to find an account under the email address provided **Please share with us:**1) Name on the credit card2) Last digits only of the credit card charged3) Date and amount of the last charge4) The billing address entered5) PayPal users: please provide the transaction ID or billing agreement IDPlease send this information at [email protected]

Case # [redacted] ***This letter is intended as a response to the complaint filed by [redacted] on Sept 11th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an monthly subscription and was not cancelled because we never received a cancellation requestHer account is under: [redacted] She subscribed to Smilebox and was billed $on May 10, on to September 10th before her account was eventually cancelled successfully onlineThe first and only contact we received from [redacted] was a reset password requestIn our response, we let her know that she had two accounts, one free and one in trial that was set to begin a paid membershipWe do not have any other tickets or cancellation requests on fileHer subscription has been cancelled since Oct and she will not be billed againWe hope this will resolve this complaintSincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: Smilebox's automatic charging policy is designed to trick the customerIt seems to be very easy for them to inform the customer that their credit card has BEEN charged, but they do not find it necessary to inform the customer that the card is about to be chargedWhen a customer clearly does not wish to continue their subscription, they should acknowledge and respect that This is such incredibly poor customer service that I find it surprising that they are still in businessI would like my subscription to be prorated for the days that passed the cancellation date.I do not want to be charged for the entire year Sincerely, [redacted] ***

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on July 26th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] @gmail.comShe subscribed to Smilebox and was billed $on June 6, for an annual subscriptionBefore signing up, customers are shown the following screen (attached) which outlines our $priceAs [redacted] mentioned, the price is listed as being billed annually, which indicates the upfront cost Customers must also check that they have read and agree to our Terms of Service, which outline our automatic billing policy at the conclusion of the trial and the no-refund policy.Her account has been scheduled to cancel before renewal (premium features will remain available until then) and she will not be billed in the futureWe hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: The website is misleading and leads you to think you will be billed $a month and then if you do not cancel within days you will be charged $ Just another case of misleading marketing strategies and hidden information in the terms of condition I would never have bothered with this website for one small tool I needed to make a video if I knew it would cost me $ I simply asked for a refund of months and was denied multiple times with someone named [redacted] who turned our e-mail conversation into an argument If anything, a reputable company would at least have better customer service than this guy Obviously, this company depends on manipulating people to draw revenue rather than offer a great product A simple search on any engine shows that they have 100's of complaints from customers like myself who felt ripped off I worked in the retail industry for many years and never did my company fight over $like this one is Again, if the company know as Smilebox couldn't mislead people into losing $they would not be in existence Furthermore, the screen shot provided is familiar to me and I did provide my payment, but did not think it would ever be charged more than $ Sincerely, [redacted] ***

April 27, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on 4/3/We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: ***.***@hotmail.com He subscribed to Smilebox and was billed $on 3/28/for an annual subscriptionWe refunded the amount billed to his Visa credit card ending in [redacted] on 4/27/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Smilebox, Inc