Smiles By Design

I had to replace an odd size and no longer available depth of glass for an antique cabinetFrom the first phone call to the final payment Stephanie was very helpful with a quote that was far below what I anticipated and extremely pleasant to deal with The glass was cut to specifications and available the next dayMy final price was even less than the quoteI would recommend this business in a heartbeat and return when I need anymore pieces cut for my antiquesYou won't be disappointedThank you for your quality workmanship, speed , and customer service!

April 2014 the owner beginning balance (before paying mortgage) ($1319.53)May 2014 " " " " " " ($1338.36)June 2014 " " " " " " ($1262.26)July 2014 ($1186.16)August 2014 ($646.46) - after we received $500.00 from the ownerSept 2014 ($195.28)As you can see when the owner had a low negative balance we paid his mortgage, in good faith, on time.May 2015 ($888.99)June 2015 ($338.54) Because we received a payment of $1100.00 from the owner we took that as good with and paid June on time.July 2015 ($475.87) We never heard from the owner again re paying down his balance due us.Again, we have done this for several years with this owner and have always acted in good faith and professionally.  And as you can see when his negative balance was relatively low we paid the mortgage timely.  I had options.  We could have chosen to pay his taxes late.  Not paying for maintenance with a long term tenant ws not an option.Re statements, this is the FIRST time we are hearing that he was not receiving statements or was not accessing his account online.  He has NEVER brought this to our attention.Mahalo

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[redacted]Aloha again [redacted],I think it is unfair, at this point, to leave the complaint as "customer still dissatisfied".  We have done everything possible to correct this situation.  We did even cover the late fees, though we should in no way have been responsible for them.  The owner told us if we took care of the fees he would pay us what we are owed.  As of today, he is no longer returning our telephone calls or our emails.  Hoping to recoup from the tenant rent, the owner went around us directly to the tenant and told her to send her rent some place else.  These funds are coming out of my personal pocket.  A difficult situation in these times.  Having the negative just adds insult to injury.  We were more than fair and more than reasonable in trying to resolve this issue.  It seems apparent now that Mr. [redacted] was never sincere.Mahalo,Leigh Ann C[redacted]Leigh Ann C[redacted], CEO

Aloha,It's time to put this to bed.  Mr. [redacted] will never take any responsibility for the situation.  I checked with our processing company, Yapstone, they have no record of him attempting to make a payment.  We did receive almost a dozen payments from guests and tenant in the time period Mr. [redacted] mentions.  In addition, if he called our office he never left a message on our voice mail and he used someone else's phone.  Our system has caller ID and a memory that allows us to view missed calls going back for several days.Mr. [redacted] felt no responsibility for his own account and no respect for our business.  He has gone to another management company now.  In violation of his contract which states he must give us 30 days written notice.  That would have allowed us to collect our money from his account.  At this point I will not be responding to any more of Mr. [redacted]'s replies.  I think the situation is obvious. I genuinely wish Mr. [redacted] all the best and hope he has learned a valuable lesson in all this.  We certainly have.  As of now, we will no longer offer this service to ANY of our owners.Mahalo,Leigh Ann

To 
Complaint: [redacted]
I am rejecting this response because I tried on Friday July 31st tomake a payment on West Hawaii Prop Mgmt web site as was sent to meby a representative of the Co.The site kicked my card out saying " improper card # " I tried several times!I tied calling this morning , Aug 3 to make a payment no answer .She can say all she wants at this point but I hope whoever reads this sees itfrom the my prospective , the property owner , who has left this property mgmt co.because if this attitude in getting from them , because they paid my mortgage late 6 consecutive months in 2014 and now twice in 2015 !I will now call Aug 4 to , actually a 3rd attempt to make a payment !
Sincerely,
[redacted]

Review: We had a cleaning appointment for my son, [redacted] in June, 2013.I called in May and told the receptionist that [redacted] will not be home in June and I wanted [redacted] skip the 6-month cleaning appointment in June. The receptionist insisted that the dental insurance will cover if [redacted] could do in May. The receptionist even read to me phrases from insurance company. The receptionist was trying to make a sale. During the week of June 3rd, [redacted] received an email from Smiles by Design said that insurance refused to pay. [redacted] forwarded this email to me. I immediately called the office. The receptionist was extremely rude (this is the second time now that she spoke over me long time ago). I understood clearly what ONE THING the receptionist wanted to tell me that I am responsible for the cleaning in May. However; the receptionist did not want to listen and still does not know what I needed to say and why I called.I am not responsible for this charge in May as the receptionist did not do her job and insisted me to take the May appointment where [redacted] was even very late (more than half hour late) and the office called to remind him the appointment and accepted the lateness. The office clearly wanted to force a sale. They need to admit their mistake and leave us alone. I also request to cancel the December appointment. For this upsetting matter, [redacted] will have to skip the next six month cleaning appointment which is scheduled in December and which also is requested to be cancelled.Desired Settlement: Smiles By Design needs to admit their mistake and leave us alone. I also request to cancel the December appointment. For this upsetting matter, [redacted] will have to skip the next six month cleaning appointment which is scheduled in December and which also is requested to be cancelled

Consumer

Response:

Problem