Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted]. Clearly the business' representative still doesn’t comprehend the complaint. It boils down to: The staff wanting to perform an unnecessary procedure (a full mouth x-ray that wasn’t required for the service I was seeking); Providing misinformation about the insurance company’s payment for the procedure (that the insurance company would pay for the service) so that I would accept the full mouth x-ray; Overcharging for another service; Then seeking payment for the service that I was told would be covered by the insurance company when the insurance company declined the charge; and finally The business’ representative’s failure to respond to complaints regarding the billing errors. Instead the business terminates their services but never addresses the billing errors. Since the insurance company was going to pay for the x-ray, I would be entitled the x-rays so I took them with me. To use this as a justification to seek payment for a service they claimed would be paid by the insurance company is yet another example of the poor business practices. With the business “remov[ing] the charge for the x-ray”, I find that this resolution is satisfactory to me. It would be nice to have a final bill showing no outstanding balance.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted]. Clearly the business' representative still doesn’t comprehend the complaint. It boils down to: The staff wanting to perform an unnecessary procedure (a full mouth x-ray that wasn’t required for the service I was seeking); Providing misinformation about the insurance company’s payment for the procedure (that the insurance company would pay for the service) so that I would accept the full mouth x-ray; Overcharging for another service; Then seeking payment for the service that I was told would be covered by the insurance company when the insurance company declined the charge; and finally The business’ representative’s failure to respond to complaints regarding the billing errors. Instead the business terminates their services but never addresses the billing errors. Since the insurance company was going to pay for the x-ray, I would be entitled the x-rays so I took them with me. To use this as a justification to seek payment for a service they claimed would be paid by the insurance company is yet another example of the poor business practices. With the business “remov[ing] the charge for the x-ray”, I find that this resolution is satisfactory to me. It would be nice to have a final bill showing no outstanding balance.
Sincerely,
[redacted]