Smiles Northwest

On the contrary, it is our impression that we did in fact go out of our way to deliver excellent patient and customer care We did deliver an excellent crown that we were working with the patient to exactly shade matchThe patient chose to go elsewhere, and we then gifted that crown to the patient to take with her even though we refunded her investment It is always our goal to meet all patient expectations Unfortunately, we do not have control of when mail is delivered and the insurance companies receive refundsOur office did provide the insurance company with the refund requested in a timely fashion in order to expedite the ease of the patient receiving her treatmentWe were in contact with the insurance company and provided them with the date and check number to additionally try to help speed up the process Our refund check went out on 7/We always strive for excellence in every patient experience and to achieve the ultimate in comprehensive dental health

On the contrary, it is our impression that we did in fact go out of our way to deliver excellent patient and customer care.  We did deliver an excellent crown that we were working with the patient to exactly shade match. The patient chose to go elsewhere, and we then gifted that crown...

to the patient to take with her even though we refunded her investment.  It is always our goal to meet all patient expectations.  Unfortunately, we do not have control of when mail is delivered and the insurance companies receive refunds. Our office did provide the insurance company with the refund requested in a timely fashion in order to expedite the ease of the patient receiving her treatment. We were in contact with the insurance company and provided them with the date and check number to additionally try to help speed up the process.  Our refund check went out on 7/7. We always strive for excellence in every patient experience and to achieve the ultimate in comprehensive dental health.