From: P[redacted] Family <[redacted][email protected]>Date: Fri, Nov 20, 2015 at 5:15 PMSubject: ID [redacted]To: "[redacted]l@cleve[redacted].Revdex.com.org" <[redacted]l@cleve[redacted].Revdex.com.org>
Ms. [redacted],
I have received a dispute letter regarding the business reply.
As part owner and one who does the book keeping, scheduling and cares for the children majority of the time, I also keep up with codes of Cuyahoga County Child Services for childcare.
Since Mrs. [redacted] has left our services she is not getting the entire picture of what our childcare has, is or will be going through for changes to provide our families the utmost care, keeping expenses low and abiding by the codes for home childcare. She has given you bits and pieces of miss informed information, as we have not had a bathroom installed. So we will keep to just the matter at hand that bottom line is Mrs. [redacted] feels she is entitled to the full reimbursement of 175 dollars.
As stated we reimburse at the end of each month and a check of 136 dollars minus the 39 cancellation fee of check not cashed is charged. Handbooks given out have addendum's added through out the year to resolve issues that go on through out the year on facebook, posted on the sign out board in invoices and verbally. The reason the addendum was added is because, Families were holding reimbursements up to 3 months, causing balancing to be thrown off, having to reissue new ones for families that misplaced their reimbursement and even families picking up wrong reimbursements.
Families were made aware of this as families in our care have been charged the 39 cancellation fee and I have families in our care who will vouch for this, as they themselves have been charged the fee.
We are a small home business and sorry Mrs. [redacted] feels our childcare policies do not pertain to her, just because she has left the childcare. But if we gave into what everyone felt was not right with our business, well it would not be our business would it.
The check of 136 dollars will be issued certified mail at the end of November, the same time our families in our childcare receive theirs.
Sincerely,
Mrs. P[redacted]
From: P[redacted] Family <[redacted][email protected]>Date: Fri, Nov 20, 2015 at 5:15 PMSubject: ID [redacted]To: "[redacted]l@cleve[redacted].Revdex.com.org" <[redacted]l@cleve[redacted].Revdex.com.org>
Ms. [redacted],
I have received a dispute letter regarding the business reply.
As part owner and one who does the book keeping, scheduling and cares for the children majority of the time, I also keep up with codes of Cuyahoga County Child Services for childcare.
Since Mrs. [redacted] has left our services she is not getting the entire picture of what our childcare has, is or will be going through for changes to provide our families the utmost care, keeping expenses low and abiding by the codes for home childcare. She has given you bits and pieces of miss informed information, as we have not had a bathroom installed. So we will keep to just the matter at hand that bottom line is Mrs. [redacted] feels she is entitled to the full reimbursement of 175 dollars.
As stated we reimburse at the end of each month and a check of 136 dollars minus the 39 cancellation fee of check not cashed is charged. Handbooks given out have addendum's added through out the year to resolve issues that go on through out the year on facebook, posted on the sign out board in invoices and verbally. The reason the addendum was added is because, Families were holding reimbursements up to 3 months, causing balancing to be thrown off, having to reissue new ones for families that misplaced their reimbursement and even families picking up wrong reimbursements.
Families were made aware of this as families in our care have been charged the 39 cancellation fee and I have families in our care who will vouch for this, as they themselves have been charged the fee.
We are a small home business and sorry Mrs. [redacted] feels our childcare policies do not pertain to her, just because she has left the childcare. But if we gave into what everyone felt was not right with our business, well it would not be our business would it.
The check of 136 dollars will be issued certified mail at the end of November, the same time our families in our childcare receive theirs.
Sincerely,
Mrs. P[redacted]