Smith Barney

[redacted] [redacted] I am rejecting this response because:I just emailed my local campus dean at [redacted] We're very close to resolving this, but at this time it still remains openIf you require a screenshot of this email, please let me know and it will be providedStrayer has been very accommodating up to this point and i'm sure this matter will be dealt with shortly.Thank you Regards, [redacted] [email protected]@strayer.eduangela.agboli-...⇄

January 31, [redacted] St Philadelphia, PA 19141-Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] RE: Complaint ID: [redacted] Thank you for forwarding Complaint # [redacted] on behalf of [redacted] Following our review of Mr [redacted] ’ complaint, Strayer worked with Mr [redacted] to resolve his concernsMr [redacted] requested assistance completing his financial aid verification and his Unusual Enrollment History request We worked with Mr [redacted] and completed both requests At this time, Mr [redacted] does not have any outstanding document requirements and his concerns have been resolvedPlease let us know if there are any other questionsThank you, The Office of Student Affairs ###-###-####

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of [redacted] Ms [redacted] ’s concern was addressed with the Student Financial Services departmentAccording to them, the awards for Spring were posted to her ledger and her credit balance was released to Ms [redacted] on June 10, Ms [redacted] can contact the Student Financial Services at ###-###-#### if she has any additional questions or concerns Sincerely, Jennifer Assistant Dean, Student Affairs

June 17, 2016The customer stated, that while driving @100mph, the rear bumper pulled-off their [redacted] They stated this event was caused by the exhaust system.After carefully examining the vehicle, we could see a large crease in the bumper and determined the bumper was damaged, most likely due to a collision of some type, causing the bumper to drop down on the exhaust pipeHeat from the exhaust then buiunder the bumper, and melted the plastic under the bumper.More evidence to prove our theory, was the fact that the clips that adhere the bumper to the vehicle were brokenThe clips on the bumper would certainly have to be broken, if the bumped pulled-off this vehicle, at any speed, let alone at 100mph.The car had no damage to rear bumper at time of deliveryWe did inspect the vehicle and advised the customer to call his insurance co.It is our opinion, based on many years of experience and engineering knowledge, that this customer's claim in not valid.Please contact me if you need more information regarding this claim.Sincerely,Ed M

Date: Wed, Aug 12, at 5:PMSubject: Revdex.com Case [redacted] - [redacted] - ResponseTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Hello [redacted] , Below is the Revdex.com response for [redacted] ***’ Revdex.com case [redacted] To Whom It May Concern:Thank you for forwarding case # [redacted] on behalf of [redacted] *** [redacted] ***’ concern was addressed by the Business Office regarding her balance concern [redacted] ***’ signed the Standard Deviation Promissory note on February 25, This showed a payment schedule for monthly payments for six monthsThe first payment was due on April 7, in the amount of $There was one payment of $made by the student; no other payments have been madeThe student’s payment schedule is below: Due Date Term Item Description Due AmountApril 7, Spring Pay Plan – Deviation Plan $($– $payment)May 7, Spring Pay Plan – Deviation Plan $398.33June 7, Spring Pay Plan – Deviation Plan $398.33July 7, Spring Pay Plan – Deviation Plan $398.33August 7, Spring Pay Plan – Deviation Plan $398.33September 7, Spring Pay Plan – Deviation Plan $398.33May 11, Collection Fee $ $2,In the Standard Deviation Plan that was signed by [redacted] ***, it states the following: “Students who fail to meet promissory note terms will have outstanding amounts immediately due and fully payable, and they may be referred to a collection agency.” If a student is on a payment plan and internal collections determine the account is not current, it will be sent to the third party collections agency [redacted] signed a payment plan agreeing to pay $for six months; unfortunately she did not make payments as agreed The University is within their rights to refer the account to the collections agency [redacted] ***’ balance was incurred in accordance with stated University policiesThe University considers [redacted] ***’ outstanding balance of $to be valid and owingWith the student making no payments as agreed, the account was referred to collections on May 11, and accessed a $collection feeThe student may contact the General Revenue Corporation at the following address to make payment arrangements: [redacted] ***Mason, OH [redacted] Thank you,JenniferAssistant Director, Student Affairs

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of Mr [redacted] Mr [redacted] enrolled at Strayer University (“Strayer,” or “the University”) on June 15, to begin classes for the Summer quarter On June 30th, 2016, Mr [redacted] was explained that he needed to complete his financial aidOn July 21st, 2016, Mr [redacted] was sent a letter informing him of the Anticipate Disbursement dates from July 16th to August 13th, The letter indicated that any adjustment to the student’s financial aid award amounts may result from one or both of the following, which included: The receipt of additional or outside aidIf you anticipate receiving any financial aid not listed above, you are required to report each source and the amount to Student Financial ServicesThe receipt of additional institutional or outside aidIf you anticipate receiving any financial aid not listed above, you are required to report each source and the amount to Strayer University According to the National Student Loan Data System (NSLDS), Mr [redacted] ’s loan period ended on May 8th, This is based on the Common Origination Disbursement (COD), which provide the academic period ending on August 7th, This calculation also includes disbursements from other institutionsThis left a balance of $remaining eligibility for the academic period Mr [redacted] will get the remaining annual loan funding disbursed into the next two terms at Strayer UniversityThis will leave additional funding to settle the Summer balance Should Mr [redacted] have any questions regarding his financial aid, he may contact Strayer University’s Student Financial Services department at ###-###-#### for any questions or to make payment arrangements Regards, Jennifer Assistant Dean, Student Affairs

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of [redacted] [redacted] got in contact with Strayer University’s Student Financial Services department to address his concerns Based on the information from the Student Financial Services department, *** [redacted] made payments for the Summer and Fall for a prior balance plan [redacted] is now finalized for the Fall quarter Should [redacted] have any questions regarding his financial aid, he may contact Strayer University’s Student Financial Services department at ###-###-#### Regards, Jennifer Assistant Dean, Student Affairs

[redacted] [redacted] [redacted] *** [redacted] Thank you for forwarding Complaint [redacted] on behalf of [redacted] Upon review of [redacted] complaint, Strayer has resolved [redacted] concern with an agreeable solution between [redacted] and the University [redacted] chosen method of payment for tuition and fees at Strayer for the Summer quarter is Federal financial aid [redacted] had applied for Federal financial aid; however, her application was selected for 2017-VVerification in compliance with [redacted] [redacted] had been informed to provide appropriate documentation to the Student Financial Services Department so that Strayer could determine whether to approve disbursement of Federal financial aid, including, but not limited to, documentation supporting [redacted] name change [redacted] submitted required documentation which deemed her account satisfied and eligible to disburse financial aid funding on August 3, Subsequently, on August 7, [redacted] received a disbursement in the amount of $1,in subsidized funding, $1,in unsubsidized funding, and $1,in a [redacted] to her Strayer ledger Additionally, [redacted] was issued a refund in the amount of $1,on the same day [redacted] is currently still attending classes and has received the maximum amount of financial aid she is eligible for during the Summer term [redacted] has also been provided direct contact information for Strayer Financial Service representatives as well as the Office of Student Affairs in case she has any additional questions or concernsPlease let us know if there are any other questionsThank you, The Office of Student Affairs [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Thu, Aug 20, at 2:PMSubject: To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Not trueI was told by counselor /admission person, that I NEEDED TO GO ON LINE, to cancel my classes and enrollmentWhich I didI have e-mails to prove itI followed through on all information given to me to cancel my classesI was never told to anything more, of which this person speaks of ? This is something that was NEVER told to me[redacted] On Tuesday, October 21, 12:PM, " [redacted] @strayer.edu" < [redacted] @strayer.edu> wrote:Dear [redacted] :This is an automated message to let you know that your case, [redacted] , with Strayer University has been Resolved.Please reference your case details below:Problem Summary: HAVEN'T STARTED CLASSNEED TO CANCELCategory - Business OfficeType - Class DropDetail – Impacts to My AccounCase Resolution:Classes dropped as requested.If you feel your issue was not properly resolved, please submit a new Solution Center Case, referencing this Case ID and any additional details, which will assist in the resolution of this issue.Regards, [redacted] BUSINESS RESPONSE:Date Sent: 8/5/12:00:AMHello [redacted] ,Please see the response below for Case ID [redacted] regarding [redacted] that was closedTo Whom It May Concern, Thank you for forwarding case # [redacted] on behalf of [redacted] [redacted] enrolled in two courses at Strayer University (“Strayer,” “the University”) for Fall Quarter 2014: [redacted] and [redacted] [redacted] was registered on an Financial Aid deferral contract on October 9, 2014, which was after the Fall classes began on October 6, [redacted] submitted Case # [redacted] to the university on October 14, (after Fall classes started) requesting to drop The Student Financial Services department advised the student of the drop charges [redacted] did not comply with the University attendance requirements in both of her classes as she did not post any attendance for either of the two classes ( [redacted] and [redacted] )This resulted in a No-Show (NS) grade for non-attendance, hence the balance on her accountBecause [redacted] had a No-Show in [redacted] and [redacted] as she did not past any attendance; she incurred a No-Show Fee of $for each class Her total balance was incurred by the following: $– Withdrawal Fee$– No-Show Fee$– No-Show Fee + $– Collection Fee$Total Due On May 11, 2015, [redacted] ’ outstanding balance was sent to collections for nonpayment and she was assessed a $Collection Fee This brought the total balance due the University to$ As [redacted] ’ balance was incurred in full accordance with University policies, I have no reason to recommend an adjustment on his behalf [redacted] may contact the General Revenue Corporation, [redacted] ***, Mason, OH, [redacted] , ###-###-#### or Student Financial Services at ###-###-####, to make payment arrangementsSincerely, [redacted] Director, Student Affairs

August 31, [redacted] Germantown, MD [redacted] Daytime Phone: [redacted] E-mail: [redacted] @***.com RE: Complaint ID: [redacted] Thank you for forwarding Complaint # [redacted] on behalf of [redacted] Upon review of [redacted] ’s complaint, Strayer University has deemed the balance on [redacted] ’s account valid and accurate [redacted] ’s chosen method of payment for his tuition and fees at Strayer for the Winter (January, February, March) quarter was tuition reimbursement from his employer [redacted] provided proof of employment, as well as his company’s reimbursement policy in order to establish his tuition reimbursement payment plan [redacted] enrolled into an [redacted] *** – Writing Fundamentals on campus at the Rockville, MD location on October 16, 2017, two and a half months before the start of the Winter termStudents who enroll using a reimbursement payment plan are provided with a ‘Reimbursement Invoice’ after completion of their course This invoice shows the course the student completed and the grade the student earned in that course [redacted] earned a satisfactory grade in [redacted] – Writing Fundamentals as he continued to attend Students are expected to present this invoice to their employer who will in turn remit payment to us [redacted] ’s payment for his course was due by March 21, At this time, we have not received payment from [redacted] or his employerFurthermore, [redacted] was advised on March 8, that in order to continue his program he needed to enroll into the [redacted] - Fundamentals of Mathematics course as he did not pass the test which would allow him to place out of this course [redacted] agreed to these terms and was subsequently enrolled into the Spring quarter of [redacted] - Fundamentals of Mathematics at the Rockville, MD campus [redacted] failed to attend this course which caused him to incur withdrawal fees to his student account pursuant to Strayer University’s Add/Drop and Course Withdrawal policy As of today, Strayer University has not received payment for the outstanding balance on [redacted] ’s account As a result, [redacted] ’s balance was sent to a collections agency on August 12, Please let us know if there are any other questionsThank you, The Office of Student Affairs ###-###-#### Tell us why here

To Whom It May Concern:Thank you for forwarding case # [redacted] on behalf of [redacted] *** [redacted] was accepted at Strayer University (“Strayer”) during the Fall quarter and sought to attend courses starting the Winter quarter.On November 6, 2015, an Academic Services Administrator (ASA) called [redacted] to welcome her to Strayer University to no avail, but left her a voicemail requesting a return call discuss her first quarter advising.In December 14, 2015, the same ASA reached out for a pre-quarter advising sessionDuring the session, [redacted] was encouraged to login to iCampus before the start of the quarter in January and invited to attend an on Campus New Student OrientationUnable to attend, [redacted] elected to complete the online New Student Orientation and Readiness tutorialsShe also confirmed to the ASA that she will be taking online courses and was advised to access the virtual bookstore to purchase her booksAdditionally, the student was advised on the attendance policy, the importance of logging in to the course shell at least twice per week, GPA requirements for graduate students, tutoring, the availability of the Learning Resource Center and the use of online resources such as ***.com or ***.com, as well as how to contact the Helpdesk and her instructor if need beAt the end of the pre-quarter advising session, [redacted] informed the ASA that she will contact her should she have any questions.While the Winter quarter commenced on January 4, 2016, [redacted] received a voicemail from her Admission Officer on January 12, followed by an email addressing her absence during Week of the quarter, and offering assistance if needed [redacted] responded to the Admission Officer’s email two days later to inform her that she was out of the country and would not be able to take any of the courses, and thus requested that classes be removed from her schedule and that she will enroll for the Spring quarter at a later time.At the student’s request, the University withdrew [redacted] from the Winter and the Admission Officer reached out to her via email to advise her on the financial ramifications of her late withdrawalThe Admission Officer responded to [redacted] ***’s email explaining that a No- Show Fee is applied for dropping a course after the quarter has begun, that she was responsible for the cost once the classes start and that a case will be submitted on her behalf to remove her from all courses [redacted] replied to the Admission Officer’s email requesting not only not to be added to any course in the future, but she also asked that her admission be cancelled and inquired about the cancellation process[redacted] then received an email on the same day from a Student Financial Services specialist (SFS) informing her that a $No Show Fee was to be applied to her student account for every course dropped after the start of the academic quarter, in addition to a $Withdrawal Fee, as per the University’s add/drop policyThe email also offered [redacted] all payment options available to her, and a reminder that failure to set up a payment arrangement could result in additional fees and collections[redacted] incurred a balance of $for failure to attend a course by the fifth week of the quarter and not officially withdrawing during the add/drop periodThe University considers [redacted] ***’s outstanding balance of $to be valid and owing[redacted] may contact Strayer University’s Student Financial Services department at ###-###-#### or her home campus to make payment arrangements.Regards, Jennifer Assistant Dean, Student Affairs

Thank you for forwarding [redacted] ’s rebuttal to case # [redacted] [redacted] ’s balance was adjusted on March 22, Based on the supporting information that [redacted] provided, the balance that was posted to [redacted] ’s account was reversed and his account now shows a zero balance[redacted] can contact the Center City campus if there are any additional questions.Thank you, Jennifer Assistant Dean, Student Affairs

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Contact Name and Title: Richard [redacted] Directo Contact Phone: XXX-XXX-XXXX Contact Email: ***@stonemor.com A representative from Covington Memorial Gardens has called the phone number on this complaint for the complainant several times without contactWe have ordered a temporary marker for her that should be delivered to us: ETA is seven to ten daysWe will call her as soon as it arrives and make arrangements for her to get itShe can visit here and pick it up or we will deliver it to her whichever she prefers OFFER: Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response, however, there has been no calls back to me and or any messages left on my voicemail regarding this matterThis can be sent to my address: [redacted] XXXXX Thank you

January 18, [redacted] St Philadelphia, PA 19141-Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] RE: Complaint ID: [redacted] Thank you for forwarding Complaint # [redacted] on behalf of [redacted] Upon review of Mr [redacted] ’ complaint, Strayer has worked with Mr [redacted] to handle his concern and come to a resolutionMr [redacted] requested assistance completing his financial aid verification documents We have worked with Mr [redacted] and completed his request The verification process has been completed and this has been fully resolvedPlease let us know if there are any other questionsThank you, The Office of Student Affairs ###-###-####

March 2, [redacted] Woodbridge, VA [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] @***.com RE: Complaint ID: [redacted] Thank you for forwarding Complaint # [redacted] on behalf of [redacted] *** Upon review of [redacted] ***’s complaint, Strayer University has deemed the balance on [redacted] ***’s account accurate[redacted] ***’s chosen method of payment for her tuition and fees at Strayer for the Fall quarter was Federal financial aid [redacted] applied for Federal financial aid, however, her application was selected for Unusual Enrollment History review in compliance with U.SDepartment of Education guidelines [redacted] was informed on numerous occasions to provide appropriate documentation to the Student Financial Services Department so it could determine whether to approve disbursement of Federal financial aid Unfortunately, [redacted] did not provide the appropriate documentation and financial aid did not disburse [redacted] did not provide another method of payment Ultimately, [redacted] withdrew from her courses after the start of the Fall quarter, and as a result, her account incurred withdrawal fees pursuant to Strayer University’s Add/Drop and Course Withdrawal policy Please let us know if there are any other questions.Thank you,The Office of Student Affairs###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The issues of non communication and refusal of communication by the Dean of Student Affairs was proven and never really addressed axcept with a "I apologize" The verbal and written requests to change my courses both in April and November of 2-was also proven as I also went to te campus itselfAfter all of the refusals of communications, the complaint filed with department of education and the complaint filed with Revdex.com, it seems they are now wanting to change their mind and offer what should have been done over a year agoThe issue is now that it has taken them so long to do all of this, I have now missed two semesters and the campus courses that were available at the time are no longer available and I will have to rework my schedule around all of this, which again is a major inconvenienceA student should not have to go through all of this to obtain communicationI have worked with Rebecca A [redacted] whome last year was in charge of ADA, for disability and now it seems she is bearing the title of assistant Dean of Student Affairs ? Her signature as of June was:Rebecca LA***, PhDAssistant Dean, Director of Disability ServicesStrayer University [redacted] ###-###-#### I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

June 17, 2016The customer stated, that while driving @100mph, the rear bumper pulled-off their [redacted] 2013. They stated this event was caused by the exhaust system.After carefully examining the vehicle, we could see a large crease in the bumper and determined the bumper was damaged, most likely...

due to a collision of some type, causing the bumper to drop down on the exhaust pipe. Heat from the exhaust then built-up under the bumper, and melted the plastic under the bumper.More evidence to prove our theory, was the fact that the clips that adhere the bumper to the vehicle were broken. The clips on the bumper would certainly have to be broken, if the bumped pulled-off this vehicle, at any speed, let alone at 100mph.The car had no damage to rear bumper at time of delivery. We did inspect the vehicle and advised the customer to call his insurance co.It is our opinion, based on many years of experience and engineering knowledge, that this customer's claim in not valid.Please contact me if you need more information regarding this claim.Sincerely,Ed M.