June 17, 2016The customer stated, that while driving @100mph, the rear bumper pulled-off their [redacted] 2013. They stated this event was caused by the exhaust system.After carefully examining the vehicle, we could see a large crease in the bumper and determined the bumper was damaged, most likely...
due to a collision of some type, causing the bumper to drop down on the exhaust pipe. Heat from the exhaust then built-up under the bumper, and melted the plastic under the bumper.More evidence to prove our theory, was the fact that the clips that adhere the bumper to the vehicle were broken. The clips on the bumper would certainly have to be broken, if the bumped pulled-off this vehicle, at any speed, let alone at 100mph.The car had no damage to rear bumper at time of delivery. We did inspect the vehicle and advised the customer to call his insurance co.It is our opinion, based on many years of experience and engineering knowledge, that this customer's claim in not valid.Please contact me if you need more information regarding this claim.Sincerely,Ed M.
June 17, 2016The customer stated, that while driving @100mph, the rear bumper pulled-off their [redacted] 2013. They stated this event was caused by the exhaust system.After carefully examining the vehicle, we could see a large crease in the bumper and determined the bumper was damaged, most likely...
due to a collision of some type, causing the bumper to drop down on the exhaust pipe. Heat from the exhaust then built-up under the bumper, and melted the plastic under the bumper.More evidence to prove our theory, was the fact that the clips that adhere the bumper to the vehicle were broken. The clips on the bumper would certainly have to be broken, if the bumped pulled-off this vehicle, at any speed, let alone at 100mph.The car had no damage to rear bumper at time of delivery. We did inspect the vehicle and advised the customer to call his insurance co.It is our opinion, based on many years of experience and engineering knowledge, that this customer's claim in not valid.Please contact me if you need more information regarding this claim.Sincerely,Ed M.