Smith & Bell Insurance

[redacted] , I first want to again apologize for the inconvenience that we have caused youas we talked earlier today your membership has been cancelled and we were able to refund you the $that came out on the 15thI have emailed you separately and have included it as attachment to this responseplease let me know if you need anything else or have any other questionsin good health***Fitness TX 177, LLC [redacted]

7/26/ RE: Revdex.com Case # *** In response to the email we received from the Revdex.com with the regards to the complaint from *** * ***, we have attached a copy of *** ***’s
membership agreement signed on 02-5-2012. It is our practice at Fitness to provide each and every new member a detailed explanation of our policies and procedures before they enroll on their membershipThere is extra special attention given to two key areas of information: one of them, being the cancellation procedure, a day written notice, which can be done at any timeAs it states in her agreement (see attachment for her initials): 15. Termination of Monthly Dues Membership: Member may notify FITNESS 19, in writing, at any time, of its desire to terminate this membership. After FITNESS receives Member’s written notice, one more EFT billing will occur on the EFT billing date stated in Paragraph 8. Member’s privileges will continue for days beyond the date of the last EFT billing. If Member paid the last month’s dues upon joining (as shown in Paragraph 4), Member’s privileges will continue for an additional days (a total of days beyond the date of the last EFT billing), or, if Member has fully paid all obligations, request a refund of the amount indicated in Paragraph 4. All refunds must be requested on or before Member’s last EFT billing date. INITIALS: ______ 16. Notice of termination is considered given, if by mail when postmarked, or if by hand by filling out a cancellation form at the FITNESS 19’s place of business indicated on this Agreement. Verbal cancellations will not be accepted. Such notice should be sent to: FITNESS TX 177, LLC, West Road, Houston, TX 77095. We have trained all of my staff to emphasize these two ways to cancel the agreement. We also have the members initial as acceptance of these two policies. As it also says in the agreement verbal cancellations will not be accepted As for *** * *** desired settlement of wanting her membership cancelled without accruing any further chargesWe will accept her letter to the Revdex.com as her cancelation notice and will also waive her day notice so she will not have any charges after 7/26/ Please feel free to notify us with any other information you may need. Again, we at Fitness value each and every one of our members and want to uphold our outstanding reputation in the community. In good health, Fitness TX 177, LLC West Rd #Houston, TX 281-855-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
I have formally cancelled my membership in person at the *** *** location and cancelled my credit card to have a new *** *** Credit Card reissued out to me, and also I already spoke to *** one of the managers from fitness and he apologized to me regarding the entire situation and the way *** spoke to me over the phone. My cancellation of membership has been confirmed and my refund has been credited back to me or issued to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
If fitness can provide a signed copy of a contract indicating that either my wife or I have read the attached PDF we would be happy to drop this The fact of the matter is, though, that this document was never presented to us and the signup was done over the phone There was no mention of reading a document or that an "annual fee" would need to be paid at any point, let alone on June 15th We still expect a refund for the annual fees as this was not mentioned once during our signup process Also, when I was added to my wife's plan it was done as simply a phone call and an 'ok' with no explanation as to plan rates or fees that might be incurred
Regards,
*** ***

Sent: Friday, August 05, 6:PM Subject: COMPAINT I am responding to ID number *** For one to become a member at Fitness 19, one must meet with a sales associate, whether it is over the phone or in person and go over the membership prices and acknowledgments of the agreementOur
staff is trained to go over the key parts of our agreement: How much the monthly dues will be once a month on the 15th of every month and that they will never increase The annual fee of either $plus tax or $plus tax depending on the given payment method which is charged once a year on June 15th (line 10) The cancelation policy, in which we require the member to give us a notice of cancelation in writing in person or by certified mail which can be given at any point in time (line There will be one more billing if there is a billing date of the 15th within the day notice you gave Previous member *** *** was aware of the June 15th annual fee as noted on his and his wives membership agreementsI do notice only one was signed so we will give a partial refund of $($plus tax) for the Annual fee on ***’s agreement, and $($per month April-July) he was a member for not signing the agreement, but unfortunately his wife did sign hersWe did receive a cancel form signed by him on 6/21/agreeing to a day notice that stated he was canceling and was “moving to Orlando” and did agree to the 7/15/charge that was stated at the top of the form and he signed it. I have attached the agreements and cancelation formPlease let me know what else may be neededFITNESS TX 177, LLC WEST RD#HOUSTON, TX 281-855-

[redacted], I first want to again apologize for the inconvenience that we have caused you. as we talked earlier today your membership has been cancelled and we were able to refund you the $16.24 that came out on the 15th. I have emailed you separately and have included it as...

attachment to this response. please let me know if you need anything else or have any other questions. in good health[redacted]Fitness 19 TX 177, LLC[redacted]

Date: Wed, Jun 29, 2016 at 6:02 PM Subject: Complaint Responce Hi, I am responding to a complaint received in the mail submitted on 6/21/2016 with the ID of [redacted]. For one to become a member at Fitness 19, one must meet with a sales associate, whether it is over the phone or in person and go...

over the membership prices and acknowledgments of the agreement. Our staff is trained to go over the 4 key parts of our agreement: 1. How much the monthly dues will be once a month on the 15th of every month and that they will never increase 2. The annual fee of either $29 plus tax or $39 plus tax depending on the given payment method which is charged once a year on June 15th (line 10) 3. The cancelation policy, in which we require the member to give us a 30 notice of cancelation in writing in person or by certified mail which can be given at any point in time (line 4. There will be one more billing if there is a billing date of the 15th within the 30 day notice you gave Previous member [redacted] was aware of the June 15th annual fee as noted on his and his wives membership agreements. We do not accept verbal cancelations over the phone (line 18), only in person, so both parties can have a copy of the cancelation form or certified mail, so the member can have proof with a tracking number that it was indeed delivered. Though he did come in to cancel in person as requested, it wasn’t until 6/21/2016, where he did sign off for his 30 day notice also stating his last charge will be on 7/15/2016.  Neither him nor his wife paid their last month up front so unfortunately I do not see any reason to issue a refund. I have attached the agreements and cancelation form. Please let me know what else may be needed. Thank you, FITNESS 19 TX 177, LLC 17111 WEST RD. #100 HOUSTON, TX  77095 281-855-0177