Smith Brothers Plumbing

I am not sure where to begin, so I will respond to each accusation in the order they appear in the "Customer's Statement" "Extreme unprofessional conduct" I do not know to what they are referring to, but can speak to a couple of conversations we had where Mrs [redacted] did not agree with my responseI did refer to Mrs [redacted] as a "Micro Manager", which was out of line but not "Extremely unprofessional" "Hiring of an inexperienced family member" My daughter is a licensed apprentice and has worked with me on and off for years, and nearly half time-plus for the last yearsS,he is quite capable and $per hour is hardly full plumber charges As for my own experience, I have been engaged in residential, remodel plumbing for forty years with thousands of very satisfied customer projects without one unresolved complaintI did admit to Mrs [redacted] , that I did make a mistake in my plan to run the new laundry room drain into the drains for the existing basement bathroom plumbing which turned out to be too shallow to workI offered to subtract the cost of having the floors cut out between the two locations from my bill, to which she agreedI am unaware of any other mistakes At one point, I believe it was Monday August 10th, I proposed to Mrs [redacted] that we end our working relationship as our personalities and work styles were not suited to one anotherWe decided at that time to keep going, which on hind sight was not a good decision Also, after Mr [redacted] called to dismiss my services I did indeed speak unprofessionally and rudely for which I apologize I would like to work out a compromise in this situation, and I am willing to accept a discounted payment to do soI would also be willing to meet or speak with the new plumber to go over the work I have done if it would be helpful but understand that that may not be a comfortable thing Sincerely, Tracy S [redacted] Smith Brothers Plumbing