From: [redacted] Sent: Tuesday, March **, 2:PM /> To: drteamCc: [redacted] Subject: Revdex.com Case [redacted] To Whom it may Concern, The product in question was not shipped due to manufacturing delays that were relayed to [redacted] It was decided that shipping an accurate and quality product superseded a rushed shipping The wheels were shipped without caps due to having the desire to at least get a functional product to [redacted] as soon as possible The caps do not affect the function of the wheels Valve stems were not supplied with the wheels due to the type of wheel that was manufactured "Step Lip" wheels do not come standard with valve stems because it is assumed that a customer will be utilizing TPMS sensors with the wheels Only "Straight Lip" designs come fabricated to accommodate TPMS sensors separately from the valve stems in question For this reason, valve stems are supplied with "Straight Lip" designs Currently [redacted] has been refunded for shipping and handling costs as desired It is also to note that an additional $ discount was applied to the order at the time of purchase In response to not answering calls or emails, it is not uncommon that calls are missed throughout the day due to operations of personnel elsewhere However, several emails and phone calls from our staff were left unanswered by [redacted] We are confident that an acceptable resolution has been met and look forward to assisting [redacted] in any future concerns Thank you,
From: [redacted] Sent: Tuesday, March **, 2014 2:26 PM
/>
To: drteamCc: [redacted]Subject: Revdex.com Case [redacted]
To Whom it may Concern,
The product in question was not shipped due to manufacturing
delays that were relayed to [redacted] It was decided that shipping an
accurate and quality product superseded a rushed shipping.
The wheels were shipped without caps due to having the desire
to at least get a functional product to [redacted] as soon as possible.
The caps do not affect the function of the wheels. Valve stems were
not supplied with the wheels due to the type of wheel that was manufactured.
"Step Lip" wheels do not come standard with valve stems because
it is assumed that a customer will be utilizing TPMS sensors with the wheels.
Only "Straight Lip" designs come fabricated to accommodate TPMS
sensors separately from the valve stems in question. For this reason,
valve stems are supplied with "Straight Lip" designs.
Currently [redacted] has been refunded for shipping and
handling costs as desired. It is also to note that an additional $700
discount was applied to the order at the time of purchase.
In response to not answering calls or emails, it is not
uncommon that calls are missed throughout the day due to operations of
personnel elsewhere. However, several emails and phone calls from our
staff were left unanswered by [redacted]
We are confident that an acceptable resolution has been met
and look forward to assisting [redacted] in any future concerns.
Thank you,
From: [redacted] Sent: Tuesday, March **, 2:PM /> To: drteamCc: [redacted] Subject: Revdex.com Case [redacted] To Whom it may Concern, The product in question was not shipped due to manufacturing delays that were relayed to [redacted] It was decided that shipping an accurate and quality product superseded a rushed shipping The wheels were shipped without caps due to having the desire to at least get a functional product to [redacted] as soon as possible The caps do not affect the function of the wheels Valve stems were not supplied with the wheels due to the type of wheel that was manufactured "Step Lip" wheels do not come standard with valve stems because it is assumed that a customer will be utilizing TPMS sensors with the wheels Only "Straight Lip" designs come fabricated to accommodate TPMS sensors separately from the valve stems in question For this reason, valve stems are supplied with "Straight Lip" designs Currently [redacted] has been refunded for shipping and handling costs as desired It is also to note that an additional $ discount was applied to the order at the time of purchase In response to not answering calls or emails, it is not uncommon that calls are missed throughout the day due to operations of personnel elsewhere However, several emails and phone calls from our staff were left unanswered by [redacted] We are confident that an acceptable resolution has been met and look forward to assisting [redacted] in any future concerns Thank you,
From: [redacted] Sent: Tuesday, March **, 2014 2:26 PM
/>
To: drteamCc: [redacted]Subject: Revdex.com Case [redacted]
To Whom it may Concern,
The product in question was not shipped due to manufacturing
delays that were relayed to [redacted] It was decided that shipping an
accurate and quality product superseded a rushed shipping.
The wheels were shipped without caps due to having the desire
to at least get a functional product to [redacted] as soon as possible.
The caps do not affect the function of the wheels. Valve stems were
not supplied with the wheels due to the type of wheel that was manufactured.
"Step Lip" wheels do not come standard with valve stems because
it is assumed that a customer will be utilizing TPMS sensors with the wheels.
Only "Straight Lip" designs come fabricated to accommodate TPMS
sensors separately from the valve stems in question. For this reason,
valve stems are supplied with "Straight Lip" designs.
Currently [redacted] has been refunded for shipping and
handling costs as desired. It is also to note that an additional $700
discount was applied to the order at the time of purchase.
In response to not answering calls or emails, it is not
uncommon that calls are missed throughout the day due to operations of
personnel elsewhere. However, several emails and phone calls from our
staff were left unanswered by [redacted]
We are confident that an acceptable resolution has been met
and look forward to assisting [redacted] in any future concerns.
Thank you,