Sorry for the delay in responding but the original complaint was sent to Asheville Revdex.com I have attached our signed Estimate and Order for Service paperwork on this move for your review This was a bound estimate as [redacted] has indicated Please note the highlighted area noting that "additional services required due to impracticable operations", such as destination shuttle service, are not covered under this binding price [redacted] feels we should have had the local agent check out the destination, but he also admits that her told my salesperson that" there were tractor trailers that have been in the community" The call on a shuttle is ultimately made by the Van Operator delivering the shipment, not a local agent at destination In this case, he only made the decision after several attempts to get in The shuttle charge is a tariff charge based on the weight of the shipment It is not based on how far away a truck rental office can be found or how long it takes to perform the service I can assure you nobody wants a shuttle as it is very time consuming We must disagree with [redacted] ***s contention that this expense should not be paid100% of this charge goes to the Van operator making the delivery [redacted] does not take into account that the Van Operator has men on the clock that he has to pay while he is setting up this shuttle service and that the performance of the service makes the delivery take more time, again increasing the Van Operators labor charges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***Dear [redacted] I just received the response from Smith Dray and they still are not really giving a response to my complaintPart of My complaint is they milked the clockThe drive to pick up the shuttle is only minutes from my house they where gone an and halfIt too them hour to transfer my goods.I also want to address the fact that I am not a professional mover and it was never explained that my stuff would be placed on the largest truck they haveThe next size down would have fit into the complex and even the driver said thisAs far as I'm concerned Smith Drey are side steping the responseThey didn't research what size truck could fit and they milked their time with the shuttle
Sorry for the delay in responding but the original complaint was sent to Asheville Revdex.com I have attached our signed Estimate and Order for Service paperwork on this move for your review This was a bound estimate as [redacted] has indicated Please note the highlighted area noting that "additional services required due to impracticable operations", such as destination shuttle service, are not covered under this binding price [redacted] feels we should have had the local agent check out the destination, but he also admits that her told my salesperson that" there were tractor trailers that have been in the community" The call on a shuttle is ultimately made by the Van Operator delivering the shipment, not a local agent at destination In this case, he only made the decision after several attempts to get in The shuttle charge is a tariff charge based on the weight of the shipment It is not based on how far away a truck rental office can be found or how long it takes to perform the service I can assure you nobody wants a shuttle as it is very time consuming We must disagree with [redacted] ***s contention that this expense should not be paid100% of this charge goes to the Van operator making the delivery [redacted] does not take into account that the Van Operator has men on the clock that he has to pay while he is setting up this shuttle service and that the performance of the service makes the delivery take more time, again increasing the Van Operators labor charges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***Dear [redacted] I just received the response from Smith Dray and they still are not really giving a response to my complaintPart of My complaint is they milked the clockThe drive to pick up the shuttle is only minutes from my house they where gone an and halfIt too them hour to transfer my goods.I also want to address the fact that I am not a professional mover and it was never explained that my stuff would be placed on the largest truck they haveThe next size down would have fit into the complex and even the driver said thisAs far as I'm concerned Smith Drey are side steping the responseThey didn't research what size truck could fit and they milked their time with the shuttle