Smith Electrical Contractors Inc

Last week I called an ad online about repairs to a control board o my jacuzziI explained what the issue was and that I had another part to be replaced, but because of the electrical board withme having no experience I needed to have a spa company to do the install
I was told tat someone would be here on tuesday the 22nd t 8am
Tuesdy may 22nd Smith lctric Contractors shwed upI explained the problem and within minone of the workers told me that the board that I had to replace had the same problem except they didnt insall itThey just looked at the back of the unit and said it had the same problemThen they handed me a bill for and said that was for the service callJacuzzi still inoperable as before
I asked if the $went toward the repairtoday is the 25th of may and when I spoke with the company they told me that I would have to seek out a spa repair company and that if they came out another time it would cost me another $I asked why wasn't I let k

I started using Smith Electric about years ago I've used them for minor projects to remodelingMost recently they installed a complete solar system There cleanliness, attention to detail and professionalism is outstanding They have a customer for life!

I sent this email to Mr*** today, May 26, 3pm, at ***@gmail.com: Dear Mr***, I am responding to the complaint you filed with the Revdex.com yesterday, May 25, for the service call we made at your home on May I would like to resolve this issue for youI apologize for any confusion or
dissatisfaction we may have caused youWhile Smith Electrical Contractors can troubleshoot and repair electrical issues that spas/hot tubs may have, we do not repair spas or hot tubs in generalPerhaps that category in our online Yellow Pages listing may have been confusing, and I will contact YP to have it removed since that is not a specialty of oursAdditionally, since you’re are not 100% satisfied with the service Smith Electrical Contractors provided, we will reimburse you the $fee for the service callWe are putting a check in the mail to you today (mailing to *** *** *** *** ** ***), and you should receive it early next week after the Memorial Day holidayIf you have any questions, feel free to contact me Sincerely, *** *** Director of Special Projects Smith Electrical Contractors, Inc***@smithelectricsd.com | (619) ***-*** |c: (760) 586-

We have worked with Smith Electrical Contractors for a few years now and we have already recommended them to several of our own clientsThey are professional, organized and knowledgeable!

I sent this email to Mr. [redacted] today, May 26, 3pm, at [redacted]@gmail.com: Dear Mr. [redacted], I am responding to the complaint you filed with the Revdex.com yesterday, May 25, for the service call we made at your home on May 23. I would like to resolve this issue for you. I apologize for any confusion or...

dissatisfaction we may have caused you. While Smith Electrical Contractors can troubleshoot and repair electrical issues that spas/hot tubs may have, we do not repair spas or hot tubs in general. Perhaps that category in our online Yellow Pages listing may have been confusing, and I will contact YP to have it removed since that is not a specialty of ours. Additionally, since you’re are not 100% satisfied with the service Smith Electrical Contractors provided, we will reimburse you the $175 fee for the service call. We are putting a check in the mail to you today (mailing to [redacted]), and you should receive it early next week after the Memorial Day holiday. If you have any questions, feel free to contact me.   Sincerely,   [redacted] Director of Special Projects Smith Electrical Contractors, Inc. [redacted]@smithelectricsd.com | (619) [redacted] |c: (760) 586-3337