Dear Ms [redacted] I have reached out via the phone the past two days, but have been unsuccessful in reaching you I have received the file and investigated the matter your brought to our attention I have reviewed the two reservations you mentioned I see that the reservation listed under your name had an initial authorization at the time of checkin in the amount $on [redacted] *** The final amount billed was $163.19, a difference of $which we released back to the card company for processing Upon their finalizing of the payment, you should see in your account only one payment for the Palmer House Hilton in the amount of $ Note that there is not a refund processed On the second reservation, I do see that there were authorizations on the [redacted] that totaled $and the final amount due was $On our end, we do not see any discrepancies and all amounts are reflected correctly If for any reason, you still do not see the correct final amounts reflected in your account, please do not hesitate to contact me and we can reach out to the credit card companies together to get it straightened out Best Wishes, [redacted] Director of Front OfficePalmer House Hilton [redacted]
Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: Andy ***
Contact Phone: ***
Contact Email: ***
Good afternoon Ms.***
Thank you for choosing the Palmer House for your visit to ChicagoWe sincerely apologize that your stay with us
is not enjoyableI understand that you handed your debit card at check in to the agent when we inquired about a form of payment required for check inWe did authorized the debit card you provided for the required amount of $but due to a system glitch the authorization showed initially as pending which prompted us to inquire about an alternate form of paymentThe credit card you provided as alternative was then authorized for $Moments later our system caught up and the debit card that you had initially provided for payment showed an authorized approval
We did contact your bank to resolve the issue but unfortunately the bank confirmed it would take about hours to release the funds on your debit card and I understand that wasn't an option as you needed funds available immediatelyWe agreed to a $cash paid out on your debit card and our Manager on Duty Ishawa *** and our Supervisor Alhaji *** escorted you to an ATM nearby to deposit the cast is my understanding that the funds were needed, however, this was the card you initially provided for authorization and if it wouldn't have been for the system glitch the card would have been authorized immediatelyThe error on our end was that the credit card was swiped and authorized as we thought your initial card would not go thoughWe did provide dinner in our Lockwood restaurant, breakfast for all days and guest room internet for the inconvenience
Unfortunately the debit card re-authorized when we posted the $cash paid out to your room making it necessary to issue you another $in cashWe certainly apologize for the stress we have caused and did credit one night room and tax for the inconvenienceShould you have incurred any fees due to the authorization we were holding on your debit card please forward us your bank statement that shows the fees due to our authorization and we will be more than happy to reimburse you
Once again we apologize for the inconvenience we have caused and hope you are enjoying Chicago
Best regards,
Andy ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the hotel however The Palmer House Hilton still has a hold of on my Capital One credit cardI've already satisfied my fees with my bank card
Dear Ms. [redacted] I have reached out via the phone the past two days, but have been unsuccessful in reaching you. I have received the file and investigated the matter your brought to our attention. I have reviewed the two reservations you mentioned. I see that the reservation...
listed under your name had an initial authorization at the time of checkin in the amount $213.19 on [redacted] The final amount billed was $163.19, a difference of $50 which we released back to the card company for processing. Upon their finalizing of the payment, you should see in your account only one payment for the Palmer House Hilton in the amount of $163.19. Note that there is not a refund processed. On the second reservation, I do see that there were authorizations on the [redacted] that totaled $276.41 and the final amount due was $276.41. On our end, we do not see any discrepancies and all amounts are reflected correctly. If for any reason, you still do not see the correct final amounts reflected in your account, please do not hesitate to contact me and we can reach out to the credit card companies together to get it straightened out. Best Wishes,[redacted]Director of Front OfficePalmer House Hilton[redacted]
The Orchard is a worldwide distributor of music and video.The Orchard has a digital distribution agreement (the "Agreement") with [redacted] ("[redacted]"), whereby [redacted] supplies The Orchard with recordings to be distributed to the public via digital retailers around the world. Among the recordings...
provided to The Orchard were those of Complainant (the "Complainant Recordings"). In the Agreement, [redacted] represents and warrants that it has all rights necessary to exploit the titles provided under the Agreement.Complainant made The Orchard aware of its claim via the Revdex.com, whose letter was received by The Orchard on July **. On July **, The Orchard contacted [redacted] for a response to the claim. On Aug *, [redacted] instructed The Orchard to remove the Complainant Recordings from distribution, and The Orchard complied by issuing takedown notices to digital retailers on August * & *.These facts are in line with The Orchard's standard claims procedure. The Orchard now considers this matter closed.
Dear Ms [redacted] I have reached out via the phone the past two days, but have been unsuccessful in reaching you I have received the file and investigated the matter your brought to our attention I have reviewed the two reservations you mentioned I see that the reservation listed under your name had an initial authorization at the time of checkin in the amount $on [redacted] *** The final amount billed was $163.19, a difference of $which we released back to the card company for processing Upon their finalizing of the payment, you should see in your account only one payment for the Palmer House Hilton in the amount of $ Note that there is not a refund processed On the second reservation, I do see that there were authorizations on the [redacted] that totaled $and the final amount due was $On our end, we do not see any discrepancies and all amounts are reflected correctly If for any reason, you still do not see the correct final amounts reflected in your account, please do not hesitate to contact me and we can reach out to the credit card companies together to get it straightened out Best Wishes, [redacted] Director of Front OfficePalmer House Hilton [redacted]
Initial Business Response /* (1000, 5, 2015/07/08) */
t is my understanding that the funds were needed, however, this was the card you initially provided for authorization and if it wouldn't have been for the system glitch the card would have been authorized immediatelyThe error on our end was that the credit card was swiped and authorized as we thought your initial card would not go thoughWe did provide dinner in our Lockwood restaurant, breakfast for all days and guest room internet for the inconvenience
Contact Name and Title: Andy ***
Contact Phone: ***
Contact Email: ***
Good afternoon Ms.***
Thank you for choosing the Palmer House for your visit to ChicagoWe sincerely apologize that your stay with us
is not enjoyableI understand that you handed your debit card at check in to the agent when we inquired about a form of payment required for check inWe did authorized the debit card you provided for the required amount of $but due to a system glitch the authorization showed initially as pending which prompted us to inquire about an alternate form of paymentThe credit card you provided as alternative was then authorized for $Moments later our system caught up and the debit card that you had initially provided for payment showed an authorized approval
We did contact your bank to resolve the issue but unfortunately the bank confirmed it would take about hours to release the funds on your debit card and I understand that wasn't an option as you needed funds available immediatelyWe agreed to a $cash paid out on your debit card and our Manager on Duty Ishawa *** and our Supervisor Alhaji *** escorted you to an ATM nearby to deposit the cas
Unfortunately the debit card re-authorized when we posted the $cash paid out to your room making it necessary to issue you another $in cashWe certainly apologize for the stress we have caused and did credit one night room and tax for the inconvenienceShould you have incurred any fees due to the authorization we were holding on your debit card please forward us your bank statement that shows the fees due to our authorization and we will be more than happy to reimburse you
Once again we apologize for the inconvenience we have caused and hope you are enjoying Chicago
Best regards,
Andy ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the hotel however The Palmer House Hilton still has a hold of on my Capital One credit cardI've already satisfied my fees with my bank card
Dear Ms. [redacted] I have reached out via the phone the past two days, but have been unsuccessful in reaching you. I have received the file and investigated the matter your brought to our attention. I have reviewed the two reservations you mentioned. I see that the reservation...
listed under your name had an initial authorization at the time of checkin in the amount $213.19 on [redacted] The final amount billed was $163.19, a difference of $50 which we released back to the card company for processing. Upon their finalizing of the payment, you should see in your account only one payment for the Palmer House Hilton in the amount of $163.19. Note that there is not a refund processed. On the second reservation, I do see that there were authorizations on the [redacted] that totaled $276.41 and the final amount due was $276.41. On our end, we do not see any discrepancies and all amounts are reflected correctly. If for any reason, you still do not see the correct final amounts reflected in your account, please do not hesitate to contact me and we can reach out to the credit card companies together to get it straightened out. Best Wishes,[redacted]Director of Front OfficePalmer House Hilton[redacted]
The Orchard is a worldwide distributor of music and video.The Orchard has a digital distribution agreement (the "Agreement") with [redacted] ("[redacted]"), whereby [redacted] supplies The Orchard with recordings to be distributed to the public via digital retailers around the world. Among the recordings...
provided to The Orchard were those of Complainant (the "Complainant Recordings"). In the Agreement, [redacted] represents and warrants that it has all rights necessary to exploit the titles provided under the Agreement.Complainant made The Orchard aware of its claim via the Revdex.com, whose letter was received by The Orchard on July **. On July **, The Orchard contacted [redacted] for a response to the claim. On Aug *, [redacted] instructed The Orchard to remove the Complainant Recordings from distribution, and The Orchard complied by issuing takedown notices to digital retailers on August * & *.These facts are in line with The Orchard's standard claims procedure. The Orchard now considers this matter closed.