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Smith Haven Chrysler Jeep Dodge

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Reviews Smith Haven Chrysler Jeep Dodge

Smith Haven Chrysler Jeep Dodge Reviews (12)

Review: My car had gone into the dealership for a recall on a wireless ignition node module. When I dropped off the car I brought both of the keys I received with the car. I picked up the car and was given back my two original keys. Approximately two months later I tried to use my spare key to start my car and the car wouldn't start. I called the dealership, explained the problem and they told me to bring the car back in. After they looked at the car they told me they gave me two new keys to the car. I stated that the keys I was given were the same two keys I gave them when I dropped the car off. Michael G[redacted] stated that they left the new spare key in the console and the other one was in the ignition. I NEVER received a new key. The two keys I received were the same two keys I gave them. I was told by him if I needed another key I would have to pay for it. I called Chrysler Corp office and explained my situation, they couldn't help me but did provide me with another dealership to get a new key from since I will no longer deal with 2000 Auto Sales. The new key is costing over $200.00. I should not have to buy a new key. There was never a key left in my console or anywhere else. The invoice I received does not list new keys were provided or had me sign that I received new keys. I have had my car in there several times and there has always been a problem. It is Mr. G[redacted]'s word against mine but I have a key that does not start the car and do not feel that I should have to pay for a new key.Desired Settlement: I want to be reimbursed for the purchase of a new key.

Business

Response:

I am replying to the complaint that we received. I have been somewhat involved with this since the customer made the first complaint to us in November. We performed a recall on this vehicle back on September **, 2015. The recall required us to replace the Wireless Ignition Node module which houses the key functionality for the ignition to start the vehicle. When the WIN module is replaced we replace the keys as well. The kit comes with 2 new keys. We performed the repair and provided the customer the vehicle back. It was brought to our attention almost 2 months later by the customer that the did not get the second key. I asked the technician and they claimed that they always put the second key in the center console cup holder as we normally would. The customer claims they never got it. As you can imagine there is no way to verify this either way. Considering we perform many of these recalls and have never had any issues, and that the technician claims he did provide the key and put it in the console, I felt that most likely the key has just been misplaced by the customer. If the key was missing from day one, why didn't the customer complain sooner. Now 2 months later the only way to fix the concern is for someone to pay for the key. We offered to the customer that they can purchase the key and we would be willing to program it free of charge. I will be willing to go one step further and allow the customer to purchase the key for cost and we will also program it at no charge. We are trying to be fair to the customer. Unfortunately due to how this took place it is impossible to accurately make a full determination either way. Kind Regards Daniel M[redacted]Fixed Operations DirectorSmith Haven Chrysler Jeep DodgeSmith Haven MazdaSmith Haven MitsubishiP ###-###-####F ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I didn't realize the spare key didn't work until I tried to use it when I misplaced my other keys. There was never an offer for me to purchase the key at cost or to have the key reprogrammed for free. I have attached a picture of my old key which I brought to the other dealership when I got the new key. As you can see the wear and tear on the key isn't on a key that is only two months old. The other dealership took the top off the new key to pull something out of it to reprogram the new key. As I have stated I never received the new keys and the way I was treated was horrible. I have purchased the key and have had it programmed. I would like to be reimbursed for what I had to pay out.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a new jeep in June 2012 as part of the sales pitch I was promised unlimited oil changes for the first two years.I had more than one conversation regarding unlimited oil changes as I stated I would be putting 15,000 to 20,000 thousand miles a year and repeatedly was told the oil changes were unlimited every three thousand miles..I had received 4 oil changes the 1st year free.. On my July * 2013 service I was charged 37.00 I noticed the charge when I was home with my reading glasses on July ** I went back to have them refund the oil change and was told I do not have a contract as it is for 4oil changes one every six months or two a year for two years.the service department had me go to the front desk where the pulled up my contract and a code that was put on my contract limited me to two oil changes a year one every six months..this is deceptive as consumers are unaware of what the codes actually stand for.I did not reciev my one free oil change this year per there contract and was charged 37.00 .they should honor the verbal agreement and handshake that occurred when I purchased the vehicle.they should honor there own contract hat states I should recieve a free oil change every six months for up to two years..they are unethical in honoring verbal agreements and bait and switch using codes in your contract that the consumer is unaware of..Desired Settlement: I would like my 37.00 returned for the free oil change my contract states .I would like them to provide a free oil change every 3,000 miles till june 2014 as we agreed upon when I purchased the vehicle...I would like an apology for this manipulation..and all future contracts instead of a code, these limitations on oil changes should be spelled out and not hidden using a code the consumer is unaware of..they were of no assistance at the service nor the front desk...this is not he type of outfit I would I'd trust to provide the service as the salesmen ,service counter and front desk do not provide the agreed upon services agreed upon when purchasing a new vehicle.

Business

Response:

Good morning,

My name is [redacted], the [redacted] for the Smith Haven Auto Group. I will reach out to this customer asap and make the situation right. Any questions please call me at ###-###-####.

Business

Response:

Good morning [redacted],

I tried to reach out to [redacted] several times to discuss the situation with him; however he never returned any of my calls. I wanted to tell him on behalf of our dealership that we were refunding him the $37 and signed him up for another contract that would cover his up and coming oil changes. I federal expressed the check and contract to his house. The fed ex tracking number is [redacted], this was sent to him back on 7/**/13. Any further questions regarding this matter please feel free to call me [redacted] at ###-###-####. Thank you and enjoy your day.

Normally, people take time to write reviews only to complain. But, in the car business, it's more rare to rave about a dealership, so I am taking the time to state how happy I am to have done business with this dealership. This week, I purchased two new cars...one for me (from a different area dealership) and one for my husband from Smith Haven. The difference was night and day! The first dealership used the same old fashioned sales tactics, including sneaking an extra $1955 into my deal and did not remove it until I contacted Chrysler/Jeep. BUT, Smith Haven provided a perfect experience. Dominic G[redacted], the Finance Director, obtained an interest rate that was supposed to be "impossible" with my current credit situation. The sales expert, Dave S[redacted], knew his inventory and his cars like a true professional. Plus, he was a really nice, "non-salesmany" guy who I would have adopted as my son! Even the staff member who rode along on our test drive (who wasn't in the sales department because the place was so busy), was calm, polite, friendly and a pure pleasure. There wasn't a hitch-totally straight forward! I am so happy with this experience! I think that I might go back there just to visit my new found "friends" there!!

A JOKE OF A DEALERSHIP! I had my car totaled December **, 2015, and set out the next day to buy a certified/pre-owned Dodge Ram 1500. After seeing one I liked on the Smithhaven lot, I came back later in the day to put a deposit down. Not long after, management failed to produce a complete Carfax report - STRIKE ONE. I kept my money down, giving the dealership benefit of the doubt. 3 days later, on New Year's Day, I took my wife and kids to see the truck. While there, another Ram 1500 with the bigger crew cab caught our eye. While inspecting it more closely the following day (Jan. *), another salesman was selling the truck I originally had a deposit on. When I informed the salesman that I had a deposit on the truck, he started to pressure me about the sale. His disrespectful tone with another salesman's customer is a prime example of how business at this dealership is conducted. It became an unsettling situation - STRIKE TWO. However, I kept my deposit with the business, despite the embarrassment. Now, as I was in a holding pattern, waiting on payment for my loss, I continued to stay in contact with the dealership. In good faith, I set up insurance for the vehicle they were holding. Fast forward to Friday, Jan. 8. I brought a mechanic friend to take a last look at the vehicle I was scheduled to buy the next day. Upon cold start-up, the exhaust blew a puff of blue smoke STRIKE THREE. When my friend advised me to find another truck, I still kept my commitment to the dealership that I would buy a truck form their lot. I did my due-dilligence, searched their inventory and went in the next morning to buy another truck. We took it for a ride. I paid $25 to a local mechanic for inspection. The price of the truck was agreed upon, and we started the paperwork. Adding insult to injury, another salesman informed me (mid-sale) that there was a deposit on the truck. This under-handed, careless, shady character of a salesman called up another customer while I was out with the truck, and took the deposit, literally taking the truck out from under me, and the sale out from under the salesman he works with. Furthermore, management stood by these actions from their salesman. I have been in Smithtown for 40+ years, born and raised. I now am raising my own family here. I find it to be outrageous that local business is conducted in this manner. This dealership has been known to be shady, and this practice continues. WHAT A JOKE! Ownership should be embarrassed by this.

Review: I leased a vehicle through this company 3 years ago and since November 2013, they have been calling me daily, because my lease is up in January 2014. I have told them repeatedly, that I have re-leased another Jeep with another dealership and to please take me off their list and stop calling me, however, they have not yet stopped. I have spoken to numerous people at this dealership and even went and filed a complaint on the do not call registry, yet I still receive 1 or 2 calls daily from this organization.

Please help!Desired Settlement: I only want for the phone calls to stop.

Business

Response:

Good afternoon [redacted],

Review: On March [redacted] my vehicle, immediately after pulling out of a parking lot at about 25 mph, made a loud sound and jolted. I brought the vehicle immediately into Huntington Dodge, because the vehicle would not go over 25 mph without hitting over 2000rpm. The next day March [redacted], because Huntington Dodge had not handled out brake problem correctly we decided to pick up the vehicle and drive it to Smith Haven Dodge, again at 25 mph. They said they would not be able to look at the vehicle for a few days. On March [redacted] we were told by [redacted] at Smith Haven Dodge, that the car was scanned and the problem found was the PCM, Powertrain Control Module and the part was being ordered. On March [redacted] I called [redacted] at SH Dodge and he said there was no delivery date. We decided to call Chrysler Corporate. Corporate told us the part would be expedited. On March [redacted] I called corporate again to verify and [redacted] said the part was allocated for March [redacted] and I had to ok to rent a vehicle at 35$ reimbursement per day. We were given a rental from SHD from the [redacted] to the [redacted]. We decided not to rent since the money would be paid upfront by us and reimbursed by corporate. On March [redacted] we were told by [redacted] the part was not allocated, now, until May [redacted] I called [redacted] at SHD and told him and they did not contact him. On March [redacted] said that the part came in and they would have to rescan to see if there were any more problems. On March [redacted] we were told that they had to take a TIPM, totally integrated power module, from a town and country and put it in our 2010 dodge journey. He said the lights went crazy but they got through to test and there was nothing, but I needed a new TIPM at my expense, because the TIPM was out of warranty. After calling corporate yet again on March [redacted] to say how can the dealership initially test my vehicle say the PCM needs replacement and then replace it only to not be able to rescan saying it was the TIPM. Corporate said you can not scan the vehicle if the TIPM does not function. So my car has been on their lot and in their service center since March [redacted], I have not even seen my vehicle and the TIPM worked on the [redacted] when they scanned my vehicle to diagnose the PCM and they did the work to put in the PCM, only to be told the TIPM needs to be replaced because they took one from a completely different model and make vehicle. [redacted] at SHD said it was complicated and Corporate is saying that it is out of warranty, but it was working before SHD replaced the PCM and not after that work is complete the TIPM doesn't functions and it is my responsibility to pay for its replacement of approximately 1200 dollars. It was working when I drove the vehicle to SHD and they have had the vehicle for 3 weeks and now it does not work, I don't understand how it is my responsibility to pay for a part that was working when I brought it in, with proof, because they could scan the vehicle to diagnose with the PCM and after THEY worked on my vehicle now it is not functioning properly. We have complained about shifting and jolting and noises in the engine since 161 miles. The last time it was at Huntington Dodge we complained of the transmission not shifting properly and were told "Can not duplicate, no problem found at this time"Desired Settlement: We spoke to [redacted] at SHD on April [redacted] and told them we would pay for the labor if they would pay for the part, thinking this would be a decent settlement and [redacted] said no, only if corporate approves a no-pay part. On April [redacted] at SHD all of a sudden says he is getting paperwork to his [redacted] to see what they can do and Corporate is also trying to see what they can do since YOU CAN NOT SCAN A VEHICLE WITH A FAULTY TIPM AND SHD SCANNED THE VEHICLE APPROXIMATELY ON MARCH [redacted] OR [redacted] AND NOW THEY CAN NOT. We want SH Dodge to replace the part at no cost and we will pay approximate 300-400 dollars, told to use by [redacted] as an estimate of the labor costs. We feel this is a fair settlement. We think that they should cover the entire cost.

Business

Response:

Vehicle was brought in for a Transmission problem. A PCM/TCM was installed because of a communication problem which was covered under warranty. Once installed

we were able to communicate but the vehicle bus system was down. Upon further testing we found the TIPM drivers not responding. We replaced the TIPM and all is working Ok at this time. Vehicle is fixed and customer was responsible for the cost of the TIPM repair and the PCM repair was covered under Chrysler warranty.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Your Answer Here]

On April [redacted] I put this complaint into the Revdex.com. I have been told so many different stories by corporate and by SHD. The fact still stands that my vehicle was brought in on March [redacted] for a transmission problem. SHD diagnosed it on March [redacted], and said they tested the vehicle and it was the PCM. In the response they say they communicated with the vehicle and it was the PCM. After they replaced the PCM, which was under warranty, they said they would have to retest for anything else, but there was a problem the computer was not communicating past the bus, this was on March [redacted]. On March [redacted] at SHD told me a story about taking a TIPM from a town and country and getting past the bus to diagnose. Again on March [redacted] the computer was capable of communicating with my vehicles computer which the TIPM is a huge part, but on March [redacted] it was not capable of communicating with the computer in my car. So again I ask why am I responsible for cost, because the TIPM is not under warranty anymore by 12000 miles, when the TIPM was working on March [redacted] and then after SHD completed some work and tried to re-evaluate a second time, the TIPM was faulty. Besides this all happening over three weeks. On April [redacted] at 5:18pm [redacted] from SHD called and left a message on my phone, that the part came in repairs were done and to call him back they would be in until 5:45pm. I never knew the part came in nor was I told the work work be completed. He never left the price of repairs in the message. I only knew from the conversation I had with [redacted] at SHD on March [redacted] that it would be around 900$ for the part and around 300$ for the labor. On April [redacted] there was no way for me to get down to [redacted] in time during rush hour, nor did I get the message until around 5:30. [redacted] form SHD called my fiance on April [redacted] and left a message to call him back. I have to say I have made 62 phone calls to corporate and to the dealership and when the Revdex.com is notified and all of a sudden I have to pay for a vehicle that was not repair correctly, that I get calls from [redacted] at SHD. I did receive 5 phone calls in total from corporate and the dealership. I do not feel I am the one to take accountability and pay for repairs of a part, when that part was working when I brought the vehicle into the dealership for service and was told at the end that "ITS COMPLICATED" and not covered under warranty. I put a call into SHD and did not want to talk to [redacted], I spoke to [redacted] and asked her to get me the total due and that I would pick up the car at 4pm on April [redacted], this was at 1:50pm and at 2:34pm she returned my call stating it would be 1191.83$. The only way I can get my vehicle which has been in their shop since March [redacted] is if I pay up. I still have had no apologizes only from corporate, not from the dealership, nor has the dealership even tried to reach any type of arrangement for their mishandling of the entire situation. I have to add there is a class action lawsuit pending right now for many Chrysler vehicles and faulty TIPM that the company knows about by Girard Gibbs LLP and is in Supreme Court as of today.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we replaced the pcm to get communication started with the vehicle after the communication was up and running it gave us a code that the TIPM was not working properly. the PCM was covered under warranty but unfortunately the TIPM was not covered. Therefore the customer needs to pay for it and has authorized us to repair it. The customer picked the vehicle up today. The customer should contact Chrysler Group LLC to further complain that this was not covered under their vehicle warranty.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint <[redacted]>ID# [redacted]</[redacted]>, and have determined that <[redacted]>my complaint has NOT been resolved because:</[redacted]>

<[redacted]>[Your Answer Here]</[redacted]>

<[redacted]></[redacted]>First off all I did was call on March [redacted] at 5:45 pm and I did not speak to [redacted] I left a message to order the part. When my fiance called on April [redacted] at approximately 9:30am, [redacted] at SHD said the part was in, which was impossible since it was not ordered on the [redacted]. Then later in the afternoon [redacted] at SHD said it was a part for another customer. I called Corporate numerous times between March [redacted] and April [redacted]. When I spoke to [redacted] at Corporate Customer Care she said that initially the vehicle would not have communicated with the dealership computer if the TIPM was faulty. She also said that SHD was a separate entity from Chrysler Corp in Michigan. Obviously [redacted] the [redacted] at SHD has not read my statements to completion because he would have know that I have been in contact with Chrysler Corp numerous times. When we picked up the vehicle, a decision made due to the fact that we would not be able to use the vehicle for an unknown amount of time, if we did not pay and pick it up. So I reiterate for a third time which [redacted] the [redacted] now says he need the pcm to communicate with the vehicle, which is not what they said on March [redacted]. To reiterate again they said they scanned the vehicle and the PCM needed replacement. But then on March [redacted] they said it was originally the TCM which is in the PCM, and when they scanned it a second time after installation of the TCM or PCM which ever they decide to say was the reason for the initial repair, they said that they could not scan past the bus and took a TIPM from another model vehicle and got past the blinking lights and communicated with my vehicle and I needed a TIPM at my expense. I am reiterating again, they scanned the vehicle on March [redacted] and communicated with my vehicle and I was told it was the PCM, the PCM arrived on the [redacted], after I was told May [redacted] SHD installed the PCM and on March [redacted] when I called [redacted] at SHD to tell him I wanted to take the car off collision insurance since I would not have it for over another month, he said "there is a problem", we can not communicate with your vehicle we can not get past the bus. On March [redacted], [redacted] at SHD then said they put a TIPM in from a Chrysler Town and Country, I have a Dodge Journey, and the got past all the blinking lights to communicate and there was nothing else w[redacted]g, but I needed to replace the TIPM because they had to use another one. So I reiterate yet another time, the car was communicated with on March [redacted] SHD did repair work and tried to scan and communicate with my vehicle on March [redacted] to tell me that it could not be scanned and I was to pay for repair work. Accountability is still not being taken. The TIPM worked at the initial scan and did not work after repairs on the second scan, how is that my monetary responsibility. They did not accept a compromise and now they say go to corporate when corporate say SHD is a seperate entity.

<[redacted]></[redacted]>

<[redacted]></[redacted]>

<[redacted]></[redacted]>

<[redacted]>In order for the Revdex.com to appropriately process your response, you MUST answer the question above.</[redacted]>

Sincerely,

Review: I returned to Smith Haven Jeep 4 months after getting my first vehicle from them back in October. During the process of me bringing my son there to get a vehicle (I used the same salesman) I asked to redeem my referral coupon and was denied because I already bargained a good deal on the car and there wasn't enough money in the car to payout my referral as stated by the [redacted].Desired Settlement: I would like the referral I was told I would receive if I referre someone to the dealership for a purchase.

Business

Response:

Good afternoon [redacted] indeed will receive a birdog for recommending the customer that we sold. The check will be mailed out on Thursday morning.kind regards,[redacted]Smith Haven auto group

Review: I received a letter in the mail offering me the opportunity to end my lease early with no fees as long as I purchased another Jeep from this dealership. This is known as the Pull Ahead offer for early lease termination. I spoke to the salesman [redacted] and informed him that I had a 39 month lease, not a 36 month lease, and he informed me that he was aware of the same. After signing the documents for my new lease, I received a check in the mail for 855.00 which I was to send to the bank that held my prior lease loan. However, the balance on that loan was approximately 2200.00. When I attempted to call back my salesman, [redacted], I was informed that he had been fired. I tried multiple times to contact both the sales manner [redacted], though he never returned my calls. I was in touch with the finance department who also could not help me. When I attempted to go back to the dealership and speak to [redacted], the [redacted], he told me there was nothing he could do as this was an agreement I made with my salesman, though I explained that salesman had been fired. Under the Pull Ahead Early lease termination Chrysler corporation requires you have 3 months left on your lease, maximum, and they will pay those last 3 months, up to 1500. Otherwise any early lease termination would require the remaining balance to be paid ENTIRELY BY ME. There wouldn't be any checks issued by the dealership UNLESS THE DEAL WAS DONE AS PART OF THEIR EARLY LEASE TERMINATION INCENTIVE. That being said, it is clear the 855.00 check issued to me was done under the thought that my lease was 36 months, CLEARLY AN ERROR ON THE DEALERSHIPS PART, and that they were paying the remaining two months. I tried today to speak to the [redacted] in person, he told me he could not help me. I asked to at least give me the 1500 which would have been the maximum I could receive under the Pull Ahead Early termination, they continue to say they cannot help me, and too bad because I "signed the contract." I was scammed by a salesperson who ended up fired.Desired Settlement: I would like to at least be compensated for the full 1500 as part of their early termination initiative, which they gave me 855.00 towards (under the assumption I had 2 months left on a 36 month lease). The remaining would be 645.00.

Business

Response:

Good afternoon [redacted],

My name is [redacted] the general manager of the Smith Haven Auto Group. I have looked at your deal and it clearly states in writing the amount we agreed to.However being that you are a repeat customer; we will make an exception and make a check out in the amount of $644.74. The check will go out on Wednesday 4/**/14. If you have any further questions or concerns my direct line is ###-###-####.

Review: [redacted] of the for mentioned company did not honor the refund of $300 charged to my fiance credit card. We left a deposit which was to hold a vehicle while we get approved for an auto loan. The auto was rejected and we were told by the embodied individual that he would issue the refund. We issued the card information again as requested, only to notice a charge instead of a refund. We have addressed the issue with the company and are disgusted with its response and lack of effort in rectifying the issue. Further more we feel disenfranchised by the funds being held in Lew of us not obtaining a product or service.Desired Settlement: We request that the monies be refunded in accordance with all applicable laws as well as prorated any interest incurred on the card from time of dispute

Business

Response:

Hello [redacted],

Our practice at Smith Haven is not to hold peoples money but to deliver automobiles. I will make sure we refund [redacted]s credit card Friday morning.

Have a great day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a brand new 2015 jeep cherokee. The process was as smooth as it could have gotten until we picked up the vehicle. The truck was backed against the fence and another vehicle blocked it in. The salesman moved it out front for us and we got in and drove off thanking him for his assistance. I drove the car approx 5 miles to my home and parked it in the driveway over night. I live on a quiet residential street. The car alarm did not sound at any point in the night nor had anyone come or gone all night. When I awoke the next day I found a huge gash in the bumper. It was not dented as if it were hit. It appears to have been scraped. It is my belief that the salesman or someone else on staff scraped it on another vehicle in the very tight car lot. My called the [redacted] who asked her to take the car in. When she was there she was told they would not help us. I called the [redacted] and he accused me of lying and told me he was going to hang up on me. He was rude and unwilling to even discuss the issue any further. His name is [redacted]. He accused my wife of lying and changing her story. I understand the fact that I drove the car away. But I believe it was placed in a way where the back was intentionally kept out of view. The other possibility is that the sales man struck it against another vehicle when pulling it out of the spot. I understand it is my word against his but I know I did not damage the vehicle. If I did, I would go through insurance and that would be that. There was no way I could have done this, and I realize my chances of proving that they did it are slim. There is no reason to treat a customer who just spent 30k in his business in that manner. He showed no empathy for my situation and told me my business wasnt important because of the volume of cars he sells per moth.Desired Settlement: I would like to have the vehicle repaired.

Business

Response:

Good morning [redacted],HI this is [redacted] the [redacted] of the Smith haven auto group. I reached out to [redacted] at [redacted] and he will be coming in this evening to go over the situation with me. I am sure this will be resolved.

Consumer

Response:

I have spoken to [redacted] at Smith haven Dodge in reference to complaint ID[redacted]. He has assured me that the problem will be fixed and we have began taking the steps to get the issue resolved. I appreciate [redacted]'s time and professionalism and would be more than happy to withdraw my complaint. Sincerely,

Review: I went into the dealership on Saturday April *, 2014 ready to lease a jeep. we sat down and after about 2-3 hours made the deal. I was told I would get 2 years free of oil changes and that my refund check for selling my car would get to me in 5 business days. I went in and signed all the paperwork and gave them my title. I am 9 months pregnant and it was a long process. after I left I realized they never gave me a hand written copy of the free oil changes. I have called and spoken with my sales rep 3 different times about this. he promised me it was being sent out. each time I have given him enough time for it to get to me. it is almost 3 weeks later and still nothing. the refund check took 11 business days to get to me. at least I did get that. I am beyond disappointed about this oil change information not getting to me.Desired Settlement: I would like them to contact me to settle this.

Business

Response:

attached please find the oil change paperwork. The customer does not need the paperwork to get the oil changes it is in the chrysler group llc computer and when customer comes in for service it is automatically pulled up for her convenience. Sorry she was not told this but I have mailed her a copy to her address and I have also attached one to the case.

thank you

Review: My wife and I agreed to purchase a 2014 Dodge Dart on Sunday, September [redacted] and the dealership would be purchasing and assuming ownership of our 2013 Dodge Durango. The deal was made with [redacted]. Due to [redacted]'s leasing department being closed on Sunday, we were set to complete the deal and sign paperwork on Monday, September [redacted].

A few days after we drove the Dart off the lot, we received a phone call from the dealership stating that the paperwork was incorrect and needed to be re-signed. My wife said she could not make it to the dealership that night, and could they call back to work something out with me, which was agreed. Almost two weeks of leaving voicemails with [redacted] and [redacted], and not one return call. Finally, I got a hold of [redacted] directly who stated the paperwork still needed to get signed and he would send someone to the house to have them completed, as I refused to send my wife to the dealership again.

One month (October [redacted]) after driving the Dart off the lot, I received a letter from Geico stating that U.S. Bank was investigating the lack of insurance on the Durango (the truck which we sold to your dealership). Also, I had not received any bill or statements in regards to making any payments on the new Dart.

I called the dealership several times, was transferred repeatedly, and finally wound up with [redacted], the manager of new car sales. I explained the situation to him and he tried to assist, but was unable to locate my wife's or my name in the system. He asked for a day to research the issue, with a promise to call back by the end of business day with a status update. I explained to him that I overpaid the payments on my Durango which will save my credit for a month, but they need to correct this. I also explained that it now would seem I am behind a month on the Dart, of which he agreed on both accounts.

Later that evening, [redacted] did call back to explain to me that there was an issue with the contract from the dealership to [redacted], which held up the purchase of the Durango. He stated that he would correct the issue first thing the following morning, and then stated "the dealership will be paying the 1st payment to [redacted] for $251, and I will also be working on refunding the $251 overpayment on the Durango." I thought [redacted] had a handle on the situation, and I actually looked forward to having this issue behind us.

Slowly, I have been receiving communication from [redacted] that they are setting up the account, I assume I will be receiving a payment booklet any day now.

Unfortunately, today, I received a letter from Smith Haven Dodge. I have to tell you, I was hoping it was a letter of apology, along with the check for $251 as promised by [redacted], but to my surprise, it was a bill for $251. I don't even understand why. Why would I owe the dealership ANYTHING? I am not paying the $251. I will make the payments to [redacted] as I signed the contracts for, but we are no longer financially obligated to the dealership in any way.Desired Settlement: I am requesting a statement from the dealership that I owe them $0, as well as a refund they promised me for the $251 overpayment on the Durango, which kept my credit unharmed.

Business

Response:

To whom it may concern, The reason we sent [redacted] a bill for $251 was to pay his lease payement ,which was taken out of smithhavens proceeds when funded from [redacted] . There was a delay in funding do to a contract that had to be resigned. Once a funding delay goes past 30 days dealer has to pay and collect from customer.Any further questions please feel free to contact me. Thank You for your cooperation, [redacted]

[redacted]

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with [redacted] (NEW care sales manager) about the issue on 10/**/14. I explained to him how this was not my fault, and I was severely worried about my credit being affected by your dealerships mistakes. Not only would I be late on the Dart payment, but my overpayment on the Durango was no longer going to be refunded to me. HIS resolution (not mine) was assuring me that the dealership would be making the payment, and covering any fees (late fees if any were issued) as an apology for all the issues and the dealership would be issuing me a check for an additional $251 because I would no longer be getting a refund for my Durango overpayment (since it was used by [redacted]) as the next months payment, which would not have been needed if the dealership placed the paperwork in on time.The dealership is 100% responsible for this error and delay. And I was told they would making it right. The two contracts blatantly show how the dealership re-wrote the deal to benefit further from a greater rebate directly from Dodge, and on top of that, I (the customer) did not benefit from that new rebate/incentive AT ALL. But we obliged and signed the new contract for your dealership without hesitation. The least you can do is stand by your [redacted]s words and pay the $251 to [redacted] as promised, and issue my refund check for $251, AS PROMISED.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good morning [redacted], Here is an email I received from [redacted] last week; also my response today. We will be sending him a $251 check out today.Here is the email.Good Morning [redacted],I received your voice mail, and I thank you for following up.I will close both the Revdex.com and FTC complaints I submitted if you send a reply stating that the balance I owe the dealership is $0, and I will remove the dealer rating as well.I would like to thank you for this, but I'd also like to clarify how, by no means, has this been a "free ride."On 9/**, I made the 1st payment on the Dart. It was paid in cash, and it was part of the agreement I made with [redacted], that I make the 1st payment in order to get the price I wanted/needed.On 10/**, I would have made my 2nd payment, but I never received a bill due to dealer error.I have just made my 11/** payment.Now... I understand that the dealership made my payment for 10/**, however, 2 things:1 - [redacted] agreed to do this because of all the errors made by the dealer.2 - I was supposed to receive a refund from an over payment on the Durango to [redacted] for $251.Because of dealer error, I wont receive the refund from BOA, it was used to make the payment to keep the account up to date. Had your dealership filed the paperwork in a timely manner, none of this would have occurred.NONE of this. And if your way of addressing the issue, is simply to "call it even" - by all means, do so. Thats all I wanted. [redacted] thought I was entitled to an additional payment, but I never asked for it.Do I think I deserve "something" for all the anxiety and stress your dealership placed onto me and this process of taking ownership of a new vehicle... yes. But again, I'm not entitled, so I'll just take the admission to a $0 balance owed the dealership, and return to Atlantic Jeep when my Grand Cherokee is due back in a few months.Once I receive that reply of $0 owed to Smith Haven, I will uphold my agreement to close the 3 complaints.Sincerely,[redacted] <[redacted]>8:27 AM (16 minutes ago)to [redacted]Good morning [redacted],I tried to call you at work this morning to resolve this issue. You do not owe smith haven any monies, as I stated on my original message to you the bank took out the $251 from our net proceeds and because of the delay caused by us; you do not owe us that payment. I will issue you a $251 check for Durango today. This issue should be closed.Click here to Reply or Forward

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: AUTO DEALERS-NEW CARS

Address: 794 Jericho Turnpike, St. James, New York, United States, 11780

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