Smith Masonry

Hi J***,Thank you for your inquiryWe apologize for any confusion regarding this order? While the vast majority of items on our site are returnable, there are some items that are not eligible to be returnedIn this case, the bike was not returnable and was marked as such on our site prior to checkoutThis information was displayed on the product page and in the cartYour order was placed on 3/and was transmitted to the manufacturer for shipping directly to youUnfortunately, you reached out to cancel your order days later on 3/Since it had been days, we were unable to reverse or cancel the order.We apologize about this issueAt this time, we cannot accept a return on this order.If there is anything else that we can do for you, please do not hesitate to ask.Thank you again,LeftLane Sports

Complaint: I am rejecting this response because: The item was returned in the same packaging it was delivered in, using the UPS label provided by the clientIf anything happened to this package it happened after it left my posesson and is now the responsibility of UPS or Left Lane SportsI request a full refund for the product that was returned Regards, [redacted]

Hello,? Thank you for your messageUpon delivery of this return to our fulfillment center, we inspected the package per our proceduresUpon opening the box, it contained the sunglasses' original packaging (a sunglass box), but no sunglasses were inside? We inspected the box for any tampering, but none was visibleIt is our belief that the customer made a simple error and forgot to include the sunglasses in the package.We kindly ask that the customer search his house to see if he can find the sunglassesWe will still except this return when the customer is able to return the physical merchandise.Please let us know how we can help further.Thank you,LeftLane Sports

Complaint:
I am rejecting this response because:IF it was stated that the item was non-returnable, it was not CLEARLY specified
Regards,
J*** ***

Hello, Thank you for your commentsThis order was originally placed on 6/12/When we attempted to charge your card, your credit card declined because the address provided to us did not match the records on file with your bankWe sent you two emails on 6/13/and 6/14/Unfortunately, we
did not receive a response to these emailsAs such, we canceled your order. We never charged your card, and as such, we did not need to issue a refund. We apologize for this inconvenienceYou may replace your order on our site at any timeWe simply suggest that you contact your bank to confirm that the billing address they have on file matches the address that you are currently using. Thank you for your patience,LeftLane Sports

Complaint:
I am rejecting this response because:See previous email
Regards,
J*** ***

I disagree - the charge was confirmed by both my credit card company AND your company representative Further, this was handled very poorly on your end I now do not have adequate clothing to ski in It appears to me that your company produced a sale (for Presidents day) which it NO LONGER WISHED TO OFFER.This is deceptive, and extremely poor practice. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed]
Complaint:
I am rejecting this response because:
Regards,
*** ***

Unfortunately, a price on a shoe was temporarily marked incorrectlyAs such, we let the customer know about the issue and offered a new highly discounted price due to the inconvenience (far lower that any other retailer currently selling this product)Unfortunately, we are unable to sell the shoes
at the price incorrectly listed Our pricing error policy can be found in our Term of Use policy under Typographical Errors (http://gearup.active.com/terms_of_use.aspx)All customers agree to this policy when joining our site.We sincerely apologize about this issue and the inconvenience that it has cause our customerOur offer of the new discounted price still remains open for the customer. Please let us know if we can help further in any way.Thank you

Hello, We have filed a claim with UPS, which they initially rejectedWe are attempting to dispute this claim on behalf of the customerUnfortunately, since the package showed no signs of tampering, it is difficult to claim that someone opened the package and stole the productIt is also very rare that a UPS employee would steal a productFurther, we can assure the customer that our employees did not take the productThe returns area is under surveillance, and this item was not stolen or tampered with in our fulfillment center.We will continue to try to work with UPS, but we ask that the customer thoroughly search his residence for the sunglassesOur belief is still that there was an accidental error on the customer's part where the sunglasses did not make it into their original packaging.If the customer finds the glasses in the meantime, we are more than happy to set up another return label and have the product returned.Thank you,LeftLane Sports

Hello, Thank you for your messageUpon delivery of this return to our fulfillment center, we inspected the package per our proceduresUpon opening the box, it contained the sunglasses' original packaging (a sunglass box), but no sunglasses were inside We inspected the box for
any tampering, but none was visibleIt is our belief that the customer made a simple error and forgot to include the sunglasses in the package.We kindly ask that the customer search his house to see if he can find the sunglassesWe will still except this return when the customer is able to return the physical merchandise.Please let us know how we can help further.Thank you,LeftLane Sports

Complaint:
I am rejecting this response because :The item was returned, in accordance with their return policyThe item was sent back using a shipping label provided by the merchantIf the item did not arrive safely through shipping a claim should have been submitted through UPSFor all I know, someone in their warehouse could have stolen the merchandise upon arrivalThe suggestion that the package was sent back empty is absurdI have confirmed delivery of the package through UPS, with a signatureTherefore if the merchandise was not received, something happened to this package in the hands of UPS or when it was received by the merchantI am requesting a full refund for the merchandise which I have proof of return delivery
Regards,
*** ***

Hello,The order in question was not available to ship due to an inventory errorWe had pre-authorized the customer's credit cardWe never made a full charge as we had not shipped the order yetWe have since released that pre-auth (meaning we are not going to charge the card since the item is not
available).We apologize for the inconvenience to this customer.Thank you,LeftLane Sports

Complaint:
I am rejecting this response because: The item was returned in the same packaging it was delivered in, using the UPS label provided by the clientIf anything happened to this package it happened after it left my posesson and is now the responsibility of UPS or Left Lane SportsI request a full refund for the product that was returned
Regards,
*** ***

This customer’s order was delayed in shippingWe sincerely apologize about this issueUnfortunately, the customer contacted to cancel the order after the order was no longer able to be canceledAs such, the order was shipped and delivered to the customerThe customer may choose to return the
order within days for store credit or refundWe apologize for any inconvenience. Thank you,LeftLane Sports

Hi J***,Thank you for your inquiryWe apologize for any confusion regarding this order While the vast majority of items on our site are returnable, there are some items that are not eligible to be returnedIn this case, the bike was not returnable and was marked as such on our site prior to
checkoutThis information was displayed on the product page and in the cartYour order was placed on 3/and was transmitted to the manufacturer for shipping directly to youUnfortunately, you reached out to cancel your order days later on 3/Since it had been days, we were unable to reverse or cancel the order.We apologize about this issueAt this time, we cannot accept a return on this order.If there is anything else that we can do for you, please do not hesitate to ask.Thank you again,LeftLane Sports

Hi J***,I apologize if this did not appear clear to youWe put this information on the product page "returns" tabWe also display this on the cart page under each item, as well as on the final checkout pageSince this item was shipped directly from the manufacturer, we are unable to return it.We apologize for this inconvenience.Thank you,LeftLane Sports

Hello,We apologize about this situationAs stated, however, we have not charged your card and have not collected any money from the credit card companyAs such, if you are still seeing a charge on your card, you will need to contact your credit card company directlyThey would be responsible for adjusting any charges going forward since we have released the hold on the funds several days ago.? Feel free to use this message in correspondence with the credit card company as additional proof that we are not holding any funds.Thank you,LeftLane Sports