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Smith & Nephew

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Smith & Nephew Reviews (11)

I am rejecting this response because: I was told by [redacted] that tgey discounted the wet sand and buff because it took so long not because of 10% off I do have the recordings of all conversations between us and the owner as well as manager! I also did not see you address the liquid that you got in the fog light and bmw quoted 600+ labor I am not going to pay for your mistake! I have all voice recordings, statements and the inspection we had done before bringing the car inI would rather go to a hearing I see they will not admit to their wrong doingsI have all of my records and proof of everything I'm stating is true and correctI would rather have this resolved out of court but will proceed if need be

Please forward copies of the insurance policiesThese are very unusual deductibles for homeowners insuranceThe vehicle has already been repaired so no claim is needed for the auto insurance

The customers vehicle was broken into along with several othersAs we told the customer he needs to submit a claim on his home owners insuranceWe will be happy to pay his deductibleAt the time he picked up his vehicle he did not indicate any dissatisfaction with the quality of the repairHe is welcome to bring the vehicle in to correct any imperfectionsThe customer is claiming a number of guns stolenWe clearly have a no guns poster on the wallI have informed the police of this in there report

I met with Ms [redacted] Her vehicle has been repaired and she received a full refundThis matter is now closed

All work contracted has been completedThe customer has requested additional services which were not part of the contract nor paid forIn the interest of customer relations we are providing these servicesWe are about 50% done with the free servicesIf the customer wishes to take the vehicle he certainly mayAgain all contracted work has been performed

Business was told two separate deductibles would have to be paid (one for homeowners the other for auto for the damage done while breaking in)Deductibles are $1,each, totaling $2,When I informed the business of the amount they stated "that is asking too much"I stated that the work was unacceptable when I picked the vehicle upThis is why the manager stated he would not give my key back until I signed paperwork saying that I accepted the repairsDocuments were never signed accepting the repair

I am requesting additional response because:The clips would have been obtained long ago had the need been communicated and are being deliveredDoes he foresee other potential causes for delay? If so could he agree to communicate it immediately? Does he have an estimated time for completion once the clips are delivered? I ask because numerous deadlines were promised previously that were not metThank you

We are available during that week to participate in the mediationPlease advise

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello I am on vacation the end of June will be in Florida so I'm going to have to arrange for July 6th pleaseThank you

The attempt at a repair to the door key hole is unacceptableFurther, there was damage done to the center console that was not fixed or attempted to be fixed by Maaco that will need to be repaired under auto insurance.The unacceptable paint work the shop did was reported to the insurance company that was responsible for the original repairsA claims adjuster has assessed the vehicle and is in agreement that the work is unacceptableThe insurance company will handle getting the vehicle repaired correctly and how they handle getting reimbursed will be up to them.The homeowners deductible and auto insurance deductible are $1,each, $2,totalThe shops opinion on my deductibles is irrelevant

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Address: 2424 Sullivant Ave, Columbus, Ohio, United States, 43204-3138


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