Smith Optics, Inc

I apologize for the inconvenienceThere has not been a known issue with incorrect sizing for this helmet, it's possible the helmet shape is incompatible with your head shapeSince we have sent you a brand new helmet, you may be able to return that helmet for a refund of your original amount paid
Otherwise, we'd be able to get the helmet we've sent back from you and go with a different modelPlease give us a call directly to discuss what you'd like to do.Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for informing us in regards to our customer [redacted] [redacted]. Our warranty only extends to manufacture defects. If the damage was limited to a missing screw and  loose lens as she stated in her complaint we would have replaced that product at no charge to her. Her sunglass was not...

limited to these damages but instead the frame was bent out of shape, one scratched lens that was longer installed in the framem, and the other lens missing when we received them on 11/20/2015. These types of damages are typically considered customer caused. I don’t show that she contacted us in regards to her product until 12/2/2015 which looks to be after she submitted this complaint. She admitted via phone conversation that she was wearing them on her collar while hiking through trees when they broke. She escalated to a supervisor and was extended an exception for a free replacement by voicemail on 12/2/2015. We have not heard back from her but I believe this should settle her complaint. Please update me as the main contact for future complaints: [redacted]CONSUMER SERVICES SUPERVISOR

Unfortunately the Quantum in size XL in black is out of stock for the season. I will send you a prepaid shipping label to receive the new helmet you were sent back to us, and we can keep your claim open for next season when the Quantum is back in stock. You will have the value of the Vantage helmet to apply towards a new helmet. Please refer to your original claim number rather than the new claim you created, it is easier to see all of the notes updated in one claim so there is no confusion.Thanks!

Complaint: [redacted]
I am rejecting this response because:This is a manufacturing defect.  There are customer reviews on both Amazon and Smith Optics website pointing out that this particular vantage model helmet size is smaller than advertised.  I have already spent $9 in postage to send the original helmet back.  Smith Optics should provide me with a prepaid shipping label to return this replacement helmet.  Also, instead of refund, I am willing to try another model called quantum in XL black and see if it fits.  Please send me the quantum helmet to try out.  
Sincerely,
[redacted]