Smith Plumbing Heating & Cooling

On March 30th we had an appointment to go the customers home, requesting us to clean their drain lines Our plumber showed up to the customer’s house quoted the job before any services were rendered, the customer felt the quote was too high, and called asking to talk to a manager I told him we have a flat rate of $to hydro jet lines, and that we offer free estimates and if he didn’t agree with our price he had no obligation to pay and could contact another plumber We also discussed that our hydro jet would not fit in pipes under 2” and that in order to clear the other lines we would have to use the sewer machine, for an additional $I explained to him that we are competitively priced and are insured for damages and offer warranty of all our work performed, restated we offer free estimates with no obligation He decided to go with us then signed an invoice with the total price up front written on the invoice Upon completion of work hours later the customer then signed the invoice more times, once for acceptance of work performed, that the lines were clear, and once for method of payment (included a copy of the invoice with signatures) It was days later after work was complete that the customer called us requesting a managerHe expressed his feelings that the service rendered was too high, and asked if we would do the job for $taking $off his bill We told him we are competitively priced and the total amount was discussed before work was done At no point did he mention that lines were not cleared or that there was a backup, or that our work was subpar, so we are extremely surprised to see him state the lines were not cleared and that he had a backupIn this case the only thing expressed to us was price, which was discussed up front with the customer who chose to authorize work and price to be done

On March 30th we had an appointment to go the customers home, requesting us to clean their drain lines.  Our plumber showed up to the customer’s house quoted the job before any services were rendered, the customer felt the quote was too high, and called asking to talk to a manager. ...

 I told him we have a flat rate of $500.00 to hydro jet lines, and that we offer free estimates and if he didn’t agree with our price he had no obligation to pay and could contact another plumber.   We also discussed that our hydro jet would not fit in pipes under 2” and that in order to clear the other lines we would have to use the sewer machine, for an additional $200.00. I explained to him that we are competitively priced and are insured for damages and offer warranty of all our work performed, restated we offer free estimates with no obligation.   He decided to go with us then signed an invoice with the total price up front written on the invoice.  Upon completion of work 4 hours later the customer then signed the invoice 2 more times, once for acceptance of work performed, that the lines were clear, and once for method of payment.  (included a copy of the invoice with signatures) It was 6 days later after work was complete that the customer called us requesting a manager. He expressed his feelings that the service rendered was too high, and asked if we would do the job for $500.00 taking $189.00 off his bill.   We told him we are competitively priced and the total amount was discussed before work was done.   At no point did he mention that lines were not cleared or that there was a backup, or that our work was subpar, so we are extremely surprised to see him state the lines were not cleared and that he had a backup. In this case the only thing expressed to us was price, which was discussed up front with the customer who chose to authorize work and price to be done.