Smith's Auto Sales

Smith's Auto Sate of Rimersburg, LLC 108 Reigel School Road Rimersburg, PA 16248 RevDex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15520 October 13, 2015 ID:# [redacted] Dear [redacted] ***: This is in response made by [redacted] and [redacted] about the 2007 Pontiac Torrent purchased on... August 14, 2015. Enclosed you will find a copy of the bill of sale. Purchase price of the vehicle was $10,995.00. Total cost with license, warranty and GAP insurance was $14,191.30. Mrs. [redacted] did call right away with the problem. When this happens we do not turn it into the warranty company. This is something that should have been fixed before they bought their car. We did take care of all cost for the repairs. Enclosed are the work orders and part slips of the work that was performed on their vehicle. As far as call backs, our mechanic said he called and left a message saying that the vehicle was done. I cannot say for sure that he did. We were not able to provide a loaner car due to not having one available. In closing, we do try to make ALL of our customers happy. We are not sending her a bill because we did say that we would take care of all expenses. It appears that we haven't done enough for them. Some people only see the bad point and nothing else. We do feel that this claim is ridiculous.Thank you for your time listening to our response.Larry P [redacted] Smith's Auto Sales of Rimersburg, LLC

Smith's Auto Sate of Rimersburg, LLC Reigel School Road Rimersburg, PA Revdex.com Holiday Drive, Suite Pittsburgh, PA October 13, ID:#*** Dear *** ***: This is in response made by *** and *** *** about the Pontiac Torrent purchased on
August 14, Enclosed you will find a copy of the bill of salePurchase price of the vehicle was $10,Total cost with license, warranty and GAP insurance was $14,Mrs*** did call right away with the problemWhen this happens we do not turn it into the warranty companyThis is something that should have been fixed before they bought their carWe did take care of all cost for the repairsEnclosed are the work orders and part slips of the work that was performed on their vehicleAs far as call backs, our mechanic said he called and left a message saying that the vehicle was doneI cannot say for sure that he didWe were not able to provide a loaner car due to not having one availableIn closing, we do try to make ALL of our customers happyWe are not sending her a bill because we did say that we would take care of all expensesIt appears that we haven't done enough for themSome people only see the bad point and nothing elseWe do feel that this claim is ridiculous.Thank you for your time listening to our response.Larry P *** Smith's Auto Sales of Rimersburg, LLC

Initial Business Response /* (1000, 5, 2015/04/21) */
They did purchase Chevy pick up truck from us and traded their Ford Taurus, which was not in running conditionThey brought it back asking for it to be fixed and wanted to know what it would costWe offered to pay half and they would pay
half to fix the starterThey did not want to pay for a starter and they ended up leaving the vehicle at a Ford Dealership in another community for us to pick upThey did not pay us a deposit or any cashThey only traded in the non running Ford TaurusI have s signed contract and As Is paper work