I have also tried contacting the business several times to return their callsI have left my name, number, and reason for calling with the gentleman who is the newer rental office associate who told me he would pass on the message to the property managerIn addition, I have tried contacting the property manager's direct office phone line and have only been able to get a busy signal.
Since then, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The two leaseholders moved out on September 10, 2011, and upon moving out they owed the following amount of $2,- $security deposit = $2, The $2,balance was for past due rent owed, water/sewer owed and damages caused by the negligence of a leaseholder hanging a
piece of clothing on a hanger from the sprinkler head which set the sprinkler head off and caused water damage to the assetWe agreed with the leaseholders to allow them to make monthly payments until the debt was paid in full.The first leaseholder made payments to the account until February 4, The second leaseholder then started making payments The Property Manager clearly stated to both the first and second leaseholder that the balance due was owed by both partiesThe Property Manager called the first leaseholder on November 19, and requested payment, this leaseholder stated that she had completed her portion of the amount due and that the Property Manager would need to contact her roommate (the second lease holder)The Property Manager explained to the first leaseholder that both leaseholders are responsible for the balance owedThe Property Manager reached out to the second leaseholder several times with no response and then reached back out to the first leaseholderThe Property Manager asked for a phone number for the second leaseholder and the first leaseholder stated that she did not feel comfortable giving that number outThe first leaseholder stated that she would call the second leaseholder and have her return the call to the Property ManagerThe Property Manager stated to the first leaseholder that if she did not receive payment every days then she would have to turn the account over to collectionsOn November 20, 2014, the second leaseholder reached out to the Property Manager The Property Manager explained to her that payments would need to be made every days to avoid being sent to collectionsThe last payment that was received by the second leaseholder was on December 10, 2014.The Property Manager reached out to both leaseholders on January 11, and only received a response from the first leaseholderShe explained the balance owed at this date was $and both leaseholders were responsible for paying the debt offDue to lack of payment by both leaseholders, the Property Manager sent their account to collections on February 3, The second leaseholder called the office on February 5, and left a voice mail stating that the reason she had missed the payment was because her post office caught on fire in her hometownThe Property Manager called the second leaseholder back on February 5, and got no answerThe first leaseholder called the office on February 6, and the Property Manager explained to her that the account was sent to collections because we had not received a payment for January The Property Manager also explained to her that she had reached out to both of them explaining the importance of making payments every days, otherwise, it would be turned over to collectionsThe Property Manager has been very flexible in trying to assist these leaseholders in the repayment of their debt.*** ***Regional ManagerBlue Ridge Companies
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The complaint I filed was made due to Legacy at Linden Park apartment management sending our account to collections before the day period of being past dueThe last $payment was to cover the account until February 10thThe account was sent to collections on February 3rdWe are reporting this as a misconduct and unethical business practices
Regards,
*** ***
The monthly payments were arranged to be set at
$On December 10th, 2014, the second leaseholder made a payment
of $to cover two payments, making the next payment due on February 10th
The account was wrongfully sent to collections before the due date of February
10thWe have made payments on time since the beginning of this
account and have done everything they have asked
Regards,
*** ***
I have also tried contacting the business several times to return their callsI have left my name, number, and reason for calling with the gentleman who is the newer rental office associate who told me he would pass on the message to the property managerIn addition, I have tried contacting the property manager's direct office phone line and have only been able to get a busy signal.
Since then, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The two leaseholders moved out on September 10, 2011, and upon moving out they owed the following amount of $2,- $security deposit = $2, The $2,balance was for past due rent owed, water/sewer owed and damages caused by the negligence of a leaseholder hanging a
piece of clothing on a hanger from the sprinkler head which set the sprinkler head off and caused water damage to the assetWe agreed with the leaseholders to allow them to make monthly payments until the debt was paid in full.The first leaseholder made payments to the account until February 4, The second leaseholder then started making payments The Property Manager clearly stated to both the first and second leaseholder that the balance due was owed by both partiesThe Property Manager called the first leaseholder on November 19, and requested payment, this leaseholder stated that she had completed her portion of the amount due and that the Property Manager would need to contact her roommate (the second lease holder)The Property Manager explained to the first leaseholder that both leaseholders are responsible for the balance owedThe Property Manager reached out to the second leaseholder several times with no response and then reached back out to the first leaseholderThe Property Manager asked for a phone number for the second leaseholder and the first leaseholder stated that she did not feel comfortable giving that number outThe first leaseholder stated that she would call the second leaseholder and have her return the call to the Property ManagerThe Property Manager stated to the first leaseholder that if she did not receive payment every days then she would have to turn the account over to collectionsOn November 20, 2014, the second leaseholder reached out to the Property Manager The Property Manager explained to her that payments would need to be made every days to avoid being sent to collectionsThe last payment that was received by the second leaseholder was on December 10, 2014.The Property Manager reached out to both leaseholders on January 11, and only received a response from the first leaseholderShe explained the balance owed at this date was $and both leaseholders were responsible for paying the debt offDue to lack of payment by both leaseholders, the Property Manager sent their account to collections on February 3, The second leaseholder called the office on February 5, and left a voice mail stating that the reason she had missed the payment was because her post office caught on fire in her hometownThe Property Manager called the second leaseholder back on February 5, and got no answerThe first leaseholder called the office on February 6, and the Property Manager explained to her that the account was sent to collections because we had not received a payment for January The Property Manager also explained to her that she had reached out to both of them explaining the importance of making payments every days, otherwise, it would be turned over to collectionsThe Property Manager has been very flexible in trying to assist these leaseholders in the repayment of their debt.*** ***Regional ManagerBlue Ridge Companies
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The complaint I filed was made due to Legacy at Linden Park apartment management sending our account to collections before the day period of being past dueThe last $payment was to cover the account until February 10thThe account was sent to collections on February 3rdWe are reporting this as a misconduct and unethical business practices
Regards,
*** ***
The monthly payments were arranged to be set at
$On December 10th, 2014, the second leaseholder made a payment
of $to cover two payments, making the next payment due on February 10th
The account was wrongfully sent to collections before the due date of February
10thWe have made payments on time since the beginning of this
account and have done everything they have asked
Regards,
*** ***