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Smith's Gardentown Farms

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Smith's Gardentown Farms Reviews (2)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

I did email you letting you know that I was involved in  a situation out of my control, and that I hadn't had time to speak with the tech in regards to the proper part number.  I did forward information to you which I thought was the part number unfortunately that was the wrong number...

prior to this complaint.  Why did you not try and contract our office via telephone in my absence someone else may have been able to assist you.On March 25th we responded to a service call because the HVAC company that you currently use could not figure out the problem with your Ductless System.  As you know we did call you back and responded to your concerns.  Upon arrival the technician spent 2.5 hours checking the system he called the manufacturer/distributor and confirmed with tech support the 3J fault code mean discharge temp sensor fault in outdoor section.  He also discovered that some rodents have chewed through several wires in outdoor unit and the wire harness to sensors were broken which was causing the system to malfunction as well as a thermistor part that needed replacing.  He also noted that the sound blankets were chewed from the rodents and needed to be replaced as well.  You stated that last season you had a problem with water in the unit. - the Technician tested the drain and could not duplicate the problem.  He also stated that he could not run proper operations test until the thermistor part was changed out.An email was sent to you explaining the work to be performed and the cost to perform the thermistor repair.  It was also explained that we price per job - not parts and labor.   Because you were adamant that you only wanted to pay parts plus labor, well we do not run our business that way.    At that time you wanted a guarantee that if you paid for the thermistor repair that the system would be 100% in working condition.  The technician stated  in his paperwork that he could not perform a complete operations check until the thermistor was replaced as you did have the chewed wiring issues that he wasn't sure how much damage had been caused.    How could I give you that guarantee?  We have been in business for 26 years and have built our business on reputation.  We are fair to all of our customers.  Where you were persistent and continued questioning me on how we run our business and what my overhead was and how could I charge more for the part than it would cost you.  I then decided that I was getting no where with you and you were not understanding.  We value every customer and unfortunately you just could not see the value in doing business with a company that hires trained technicians and continues to train to keep our technicians in A+ status.  I was polite in telling you to ask another company to service you as you did not like our pricing structure.  I was feeling no matter what R.H. Young would have done would have not been up to your standards.  I have had a chance to speak with the technician the part number in question is [redacted].  Hope this helps with getting your system to run in peak performance.  [redacted]

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Address: 320 919 Centre St NW, Wichita Falls, Texas, United States, 76310-1008

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www.localonlinservice.com

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