Sign in

Smith's Screen & Glass

Sharing is caring! Have something to share about Smith's Screen & Glass? Use RevDex to write a review
Reviews Smith's Screen & Glass

Smith's Screen & Glass Reviews (4)

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] What Mr [redacted] has not mentioned in his respones,  is the number of calls he has not returned or the appointments that he has missed or been late for.  Not once in Mr. [redacted]  reponse did he mention when I would have the corrected window.  Mr [redacted] and I had made an agreement that he would refund the cost of the window and that I would wait until he was able to find a new supplier.  He was suppose to drop a check off at my house on a Monday.  He never showed, nor did he return my many calls to both his work and cell number.  I have no trust or confidence in Mr. [redacted].  I would like a refund of $166.63 and when I have the window replaced by another supplier I will be more than happy to have come and pick up his window.I owned my own printing business for over twenty years and I know all about the problems of dealing with suppliers, employees and everything that goes into running a business.  One thing we always did was to return customers calls and provided the best customers service no matter what it took.  Every time I talked with Mr [redacted] all he could talk about was his business problems.  One thing I learned early on in my business was that my customers were not interested in my problems.  They could have cared less about a pressman who walked out for no apparent reason, or a paper delivery truck that did not arrive on time.  They just wanted there job done when it was promised and have it delivered with a smile.  That's the kind of service we provided and why many of our customers stayed with us for over twenty years.The only terms I will be satisfied with is a check mailed to me for $166.63, and when the window is replaced by someone else, I will be more than happy to return the incorrect one.[redacted]

This Customer, Mr. [redacted], had a contract with us consisting of three parts, two windows and a door install. He opted out of the door install and gave a...

deposit of $170. for the windows with a balance of $149.20 due upon completion. The window in question was contracted at $166.63
We ordered the windows 3/18, received the windows 4/3, installed the windows, inspected after install and he paid for the windows 4/8.  On April 10th after Smith's had installed the windows, I received a picture on my cell phone showing that the window had incorrect grid spacing. Mr. [redacted] nor myself noticed that the pattern was incorrect upon inspection prior to payment. We immediately checked our paperwork and contacted the supplier. 
Smith's has taken responsibility for the incorrect window and has ordered the window twice (at no cost to the [redacted] and despite his acceptance prior to payment) with the supplier either losing the paperwork (email failure or computer issues at the supplier) or the product being broken during manufacturing, which Smith's has no control over.
Smith's is not only waiting on Mr. [redacted] order but other customer's as well, and I myself have been advised by the plant manager "to seek another supplier" and then given the number to the "other supplier" by that very manager because "they have larger customers that will always come before my orders"
Mr. [redacted], while not satisfied with pace at which the job is proceeding or the appearance of the replacement window, does have a weather tight and operable window. Smith's while not satisfied with the condition of our customer and having no control, is still willing to correct the window. Smith's is now also investing time and money into becoming a small insulated glass window manufacturer which also takes away from the progression of all current and projected jobs.
We have in no way forgotten Mr. [redacted], we are literally in the growing pains of expansion of the business. Hiring, training, looking for capital, looking for the right space and completing work as it is scheduled all of which is done by one person, me, Carl L [redacted].
So thank you for your time and consideration of this matter we look forward to working with and becoming part of the Revdex.com.
Regards,
[redacted] [redacted]

Upon entering in to contract for replacement of screen and rollers Carl had stated a date and time for installation of replacement items. But Carl failed to keep appt. without contact and return of numerous inquiry calls for why missed appt. And to reschedule such. The items removed have not been returned nor has Carl returned phone calls from residence.

Review: [redacted] installed the wrong window in my home and has yet to correct the problem. It has been since March 16, 2015. He has missed several appointment and will not return my calls. $319.00Desired Settlement: I would like a refund of $319.00 I had two window installed the larger one is the wrong window.

Business

Response:

This Customer, Mr. [redacted], had a contract with us consisting of three parts, two windows and a door install. He opted out of the door install and gave a deposit of $170. for the windows with a balance of $149.20 due upon completion. The window in question was contracted at $166.63

Check fields!

Write a review of Smith's Screen & Glass

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Smith's Screen & Glass Rating

Overall satisfaction rating

Description: Windows - Installation & Service, All Other Specialty Trade Contractors (NAICS: 238990)

Address: 114 West Asher St, Culpeper, Virginia, United States, 22701

Phone:

Show more...

Add contact information for Smith's Screen & Glass

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated