Smithsonian Catalogue

The charge of $that customer wants refunded is for duties and taxes that are imposed by Canada and the Smithsonian has no control over itOur catalog and website states clearly that this charge is the responsibility of the customerHowever, we will make an exception and credit the customers credit card for the amount of $as a one time courtesyAny future orders she will be responsible for these chargesWe use Federal Express shipping for all of our orders for speed and security, and no other ship method is available to the customerPlease contact me directly if you need any further information and if there are future complaints please contact me directly [redacted] Customer Service Coordinator [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The charge of $15.01 that customer wants refunded is for duties and taxes that are imposed by Canada and the Smithsonian has no control over it. Our catalog and website states clearly that this charge is the responsibility of the customer. However, we will make an exception and credit the customers... credit card for the amount of $15.01 as a one time courtesy. Any future orders she will be responsible for these charges. We use Federal Express shipping for all of our orders for speed and security, and no other ship method is available to the customer. Please contact me directly if you need any further information and if there are future complaints please contact me directly. [redacted] Customer Service Coordinator [redacted] Thank you

The charge of $that customer wants refunded is for duties and taxes that are imposed by Canada and the Smithsonian has no control over itOur catalog and website states clearly that this charge is the responsibility of the customerHowever, we will make an exception and credit the customers
credit card for the amount of $as a one time courtesyAny future orders she will be responsible for these chargesWe use Federal Express shipping for all of our orders for speed and security, and no other ship method is available to the customerPlease contact me directly if you need any further information and if there are future complaints please contact me directly*** ** *** Customer Service Coordinator *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The charge of $15.01 that customer wants refunded is for duties and taxes that are imposed by Canada and the Smithsonian has no control over it. Our catalog and website states clearly that this charge is the responsibility of the customer. However, we will make an exception and credit the customers...

credit card for the amount of $15.01 as a one time courtesy. Any future orders she will be responsible for these charges. We use Federal Express shipping for all of our orders for speed and security, and no other ship method is available to the customer. Please contact me directly if you need any further information and if there are future complaints please contact me directly. [redacted] Customer Service Coordinator [redacted] Thank you