Smithtown Kia

Worst experience ever they make you feel like you are stupid they tell you one price at front for you to sign the deal then the famous finance dept. change everything the last minute and you end up paying thousands more due to "finance charges" so do you homework before you sign a deal with this dealer and check you credit score before hand because that's one of the tricks they use so check [redacted] first is easy to use and don't give more than one hundred for deposit on a car costumer be aware d that if you change you mind you won't get you deposit back read all the fine print on you receipt thanks. I still waitting for my refund since 11/2014 10 months and no body try to contact me to resolve this issue. This review is not about the money but about the deseptive manipulations they used. I'm still waitting for my refund.

Revdex.com:
At this time, I have not been contacted by Smithtown Kia regarding complaint ID ***I received an automated routine service call stating it has been months since purchasing the vehicle but conveniently the womans
name and half the contact number were cut outI have saved the voicemail for my recordsNo one has responded or even acknowledged this situationI sincerely hope that you can helpI have exhausted all my options with the exception of legal proceedings and turning to the mediaYour time and consideration in this matter is greatly appreciated
Sincerely,
*** *** ***

spoke to the customer cancellation was submitted in the warranty company on 6/*/will take any where for to days for check to go to finance companyspoke to customer on 6/*/9:am
and told him exactly what I just wrote you
thank you
*** ***

Worst experience ever they make you feel like you are stupid they tell you one price at front for you to sign the deal then the famous finance dept. change everything the last minute and you end up paying thousands more due to "finance charges" so do you homework before you sign a deal with this dealer and check you credit score before hand because that's one of the tricks they use so check [redacted] first is easy to use and don't give more than one hundred for deposit on a car costumer be aware d that if you change you mind you won't get you deposit back read all the fine print on you receipt thanks. I still waitting for my refund since 11/2014 10 months and no body try to contact me to resolve this issue. This review is not about the money but about the deseptive manipulations they used. I'm still waitting for my refund.

Review: I was charged for a 3 year key replacement warranty costing $903 and I was charged for VIN etching costing $903. I was not told of these charges or asked if I wanted them. I did not agree to these charges. I also did not receive any VIN etching on the vehicle purchased under this contract. I spoke with the finance manager and general manager and both denied me a refund for these charges. When arguing with this dealership, I was told if I were to be given a refund of either of these 2 charges that my Interest rate of the loan would increase, which is illegal. I was also told that there's a new law that say the VIN only needs to be on the bill of sale to count as VIN etching, which is a lie. I was given many run-arounds by these people and need help in receiving a refund of these 2 charges by having the total ($1806) credited towards my loan.Desired Settlement: Credit of $1806 towards my loan for the car I purchased from this dealership.

Review: I leased a 2011 Hyudai Sonata in which the lease ended the end of May 2014. Not wanting to wait until the last minute to purchase a new vehicle, I decided to purchase a KIA Optima from Smithtown KIA due to the promotion available. Under the promotion guidelines, the new Kia lease had to be signed by April **,2014. The salesman assured me that the KIA dealership would return the Sonata to the Hyundai dealership as there was a personal relationship with the dealership and to facilitate the purchasing process. The new KIA lease was signed the end of April and the exchange of the vehicles was done approximately 1 week later, still about 1 month prior to the termination of the Hyudai lease. I personally detailed the car and inspected it for any potential marks, scratches, dents, etc. The Sonata was turned into the KIA dealership in excellent condition. At the time of the turn in the vehicle was also inspected by the salesman who saw no issues or cause for concern. I was assured that the vehicle would be turned in to Hyundai soon after. The salesman stated he had a problem in the past returning a vehicle early and I spoke with Hyundai to make sure it would not be an issue. Hyundai stated as long as the last payment was made, the car could be turned in prior to the lease end date. I made sure the Hyundai lease was paid in full and there was nothing else that had to be done on my part. Weeks and weeks went by and there was no word from the dealerships. It seemed as if everything had gone according to plan. I was actually quite impressed with the KIA dealership as they really seemed to value their customers and wanted to make the process of leasing and returning a hassle free one. I was so pleased with my purchasing experience and service by the saleman that I purchased a bottle of champagne to thank him at the time the lease was signed. I soon realized they only put on a good show to secure a sale then completely disregard their customers. Once the KIA lease was signed and the down payment made, the situation changed drastically. I began receiving notices from Hyundai regarding the lease end for some time followed by threats. I disregarded the first few notices as I assumed there had been an error since everything was taken care of way ahead of schedule. I called Hyundai to address the situation and to my horror, the car was never turned into Hyundai and they had no documentation as to the whereabouts of the vehicle. I couldn't understand how this was possible because by this point the care should been turned in at least a month if not earlier. I called the KIA dealership to address the situation. The car was never turned in. Afterwords, I even received conflicting dates regarding the turn in. This is the first of multiple errors made on behalf of the dealership. I then began to receive bills from Hyundai for excessive ware and tare on the tires and a large scratch on the front bumper, apparently greater than 10 inches. This was a problem because the scratch was not there when the car was turned in and there was no mention made of the tires at the time of turn in. The dealership should be held responsible for at least the damages as the damage clearly occureed while the car was unaccounted for in their possession. I was reassured by the salesman that he would contact Hyudai and try to have the situation rectified. This began a consistent, almost daily project on my part contacting and following the progress of this case. After unsuccessfully reaching any type of resolution by the salesman, I spoke to a [redacted] who said she would look into it. Nothing was being done about the situation. I eventully tried contacting the [redacted] who provided no support whatsoever and was completely unapologetic about this now out of control situation that had now gone on for several months. He wanted itemized documentation and pictures sent to him and I had them emailed from Hyundai that same day. In fact, both he and salesman received bills and statements and [redacted] in particular, did not even call to acknowledge the receipt of the documents to inquire about let alone actually do anything about it. I have yet to receive a phone call from [redacted] and every time I call he is in a meeting or just stepped out, etc. He is never available. When I began to grow weary of the constant uphill battle, I asked my husband if he could maybe try getting somewhere. He spoke with [redacted] once who at least spoke with him with some type of respect, more than I got from him and since then [redacted] has conveniently made himself unavailable. I began to get desperate for some type of resolution and contacted KIA corporate headquarters to see if they could help me with the situation. The corporate offices returned the call several days later and informed me that there was nothing they could do. They stated there were policies in place that prevented corporate from dealing directly with customers and the next step would be to contact the [redacted]. My husband has made multiple attempts to contact the [redacted] who are also unavailable at all times. At this point, no one has helped me reach a resolution and I have been lied to about not only the turn in but the fact that they claim to have reached out to Hyundai. When I called Hyundai for status updates, there was no record of any attempts being made on behalf of KIA regarding this issue. The "personal friend" refferred to by the salesman, [redacted] and [redacted], if he even exists, has also made no attempt to aid. This situation has been going on for 5 months and I am no closer to reaching a resolution. I have exhausted all options at this point except taking legal action which I was trying to avoid until this point. I have been lied to, disrespected, spoken to in a condescending manner by the [redacted], ignored, brushed off and treated very poorly. I am absolutely disgusted and appalled by the lack of consideration, complete incompetence, disregard and disrespect for a hard working customer. It is nothing short of an absolute disgrace and unacceptable on every level to have a business run in such a fashion. My kindness, understanding nature and patience has been blatantly taken advantage. Now I am being penalized and my credit greatly affected because not one person on any level at the Smithtown KIA dealership has made a real effort to have this situation resolved.Desired Settlement: I would like an apology by the salesman [redacted], the [redacted] especially and the [redacted] of the dealership for the agony and grief this situation has caused me and husband and damage to my credit. An apology for the complete and utter lack of concern, consideration and at the very least failure to provide any type of customer service. I would like admission of their complete failure on every level to bring about any type of resolution and at this point, I would like Smithtown KIA to pay the entire remaining balance to Hyundai for damages while the car was in their possession. The total amount owed is currently $435.04. I now have to put my efforts and time into repairing my credit in lieu of almost daily phone calls to the dealership. I am so disgusted at this point, that all though I will continue my lease as I am bound to do, I will never again consider a KIA at this or any other dealership and would like in writing all of the above as well as a documented contract by KIA to waive any future disposition fee at the time of lease end as it is not even an option that I would lease another KIA from this or any other KIA dealership for that matter.

Consumer

Response:

At this time, I have not been contacted by Smithtown Kia regarding complaint ID [redacted]. I received an automated routine service call stating it has been 6 months since purchasing the vehicle but conveniently the womans name and half the contact number were cut out. I have saved the voicemail for my records. No one has responded or even acknowledged this situation. I sincerely hope that you can help. I have exhausted all my options with the exception of legal proceedings and turning to the media. Your time and consideration in this matter is greatly appreciated.

Sincerely,

Review: I was sold an extended warranty by the finance manager prior to the expiration of the original factory warranty. I was told it covered exactly what the factory warranty covered only with a hundred dollar deductible. When I went to use the warranty I was told it did not cover a part that would have been covered under the factory warranty. When I questioned the general manager I was told it was not his problem and that finance person no longer worked at the dealership. A month later I traded the car in at another dealership. I then went to Kia the next day to do the paperwork for reimbursement of the unused portion of the warranty. Two weeks later I called and was told that I was due $630 dollars back. I was told I should receive a check in a week or so. It has now been 10 weeks nd countless calls to the general manager as well as the finance person all of which have gotten me nowhere. I have purchased three Kia's from this dealership and this is the loyalty I get. I referred 5 people all of which purchased cars. All I want is my money that I am rightfully owed and to move on. The general manager will not take my calls and the finance person [redacted] avoids me. Enough is enough. Get me money and let me move on.Desired Settlement: I just want my money that I am owed.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Smithtown Kia has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: RECEIVED A VOUCHER IN THE MAIL STATING NO CHARGE FOR EXCESS WEAR AND TEAR AND A VERBAL

AGREEMENT, IF WE LEASED ANOTHER KIA ONLY TO RECEIVE A WEEK LATER A BILL FOR EXCEES WEAR

AND TEAR ON THE PREVIOUS LEASE.Desired Settlement: NOT TO PAY ANY ADDITONAL CHARGES.

Worst experience ever they make you feel like you are stupid they tell you one price at front for you to sign the deal then the famous finance dept. change everything the last minute and you end up paying thousands more due to "finance charges" so do you homework before you sign a deal with this dealer and check you credit score before hand because that's one of the tricks they use so check [redacted] first is easy to use and don't give more than one hundred for deposit on a car costumer be aware d that if you change you mind you won't get you deposit back read all the fine print on you receipt thanks. I still waitting for my refund since 11/2014 10 months and no body try to contact me to resolve this issue. This review is not about the money but about the deseptive manipulations they used. I'm still waitting for my refund.

I'm still waiting for my refund since 11/2014 the dealership has my info and phone number and they never tried to reach me

Review: We leased a vehicle in December of 2014 from Smithtown KIA and made the first payment at the time of the lease. We were then contacted by the finance department at that dealership to inform us that they had lost all the paperwork, including the lease agreement, and that we had to return to fill out the contracts again and to leave another check for the January payment. We did just that after having to take a half personal day from work to do so. In February, we then start receiving multiple phone calls (4-5 per day) from KIA finance stating that we have yet to make our Feb payment and that we are now "late" in making said payment. We had yet to receive the payment information from KIA so we couldn't make the Feb payment. On Feb [redacted], we finally received the paperwork in the mail and we made out Feb [redacted] payment on Feb [redacted]. We called to confirm this with not only the dealership but with KIA finance we stated that we don't have to worry, everything will be fine from here on. On Feb [redacted] and [redacted], we received 4 phone calls per day demanding payment by KIA finance. They would call, demand payment and then hang out as this was not some sort of generated phone call, it was from a live person who was not only rude, but demeaning in demanding payment. This was not our fault, Smithtown KIA admitted that they were 100% wrong in losing our paperwork and apologized multiple times, yet the phone calls persisted. I want to know how Smithtown KIA plans on resolving this issue with a valued customer. I have purchased or leased 3 vehicles from them dating back 3 years and to be treated like this is unreasonable.Desired Settlement: I would like to be compensated for not only my lost time, but for the repeated harassment that my family had to endure with 8am phone calls followed by 3 phone calls per day ending at 8pm.

The fact that a car dealer treats it's customers like this is ridiculous and I want to hear back from them with an apology and an explanation along with some sort of service compensation in the future.